Receive Caller ID screen pops with specific CRMs.
ESI CommConnectPOP API integration platform providing database driven screen pops. The ESI app integrates with back-office applications using APIs (Salesforce.com, Zendesk, etc.) By leveraging APIs the CommConnectPOP extension will search any internal database a present the findings in a new window. The ESI app also recognizes any phone number presented in Google Chrome and transforms it into a clickable link for seamless click to dial.