Gainsight Assist

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Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

Latest reviews

• (2023-11-28) Jason Reed: Last few weeks has been a pain with this tool. It works then it doesn't work. I waste 'X' amount of time reinstalling and installing. Not a good use of time.
• (2023-11-22) Jay Rudloff: Often does not work; often coming here to remove and reinstall; often Gainsight team indicating to my company they have best software and all others experience the same issues; overpriced bloatware.
• (2023-11-14) Tyde Strockbine: Unreliable - I haven't been able to get it to appear for days.
• (2023-11-14) When it works, it works... "okay". That's the best I can say. The issues I repeatedly encounter include: - As others have reported, it disappears from Gmail far too often (every time Google Chrome is updated) and requires too many steps to remove, reinstall, etc. in the hopes of trying to get it to show back up. I often have to remove/reinstall multiple times to get it to come back. - When you "log" an email, it looks for the email contact in Gainsight and if that contact doesn't exist it doesn't associate the email with the account. It should recognize the domain the email was from and use that but it uses the email address specifically. - When you "log" an email, it doesn't use the date/timestamp of the email - it uses the date/timestamp of when you logged it. So if you're on PTO for a week and come back it's going to mess up the account's timeline in Gainsight. My opinion - if you're forced to use Gainsight, then this extension is okay. Personally I'm not a fan.
• (2023-11-13) Ben Williams: It's just gone. No longer appears in Gmail. Tried everything to get it back, but it's not there.
• (2023-11-09) Derek Bond: The extension serves it's purpose... I have no clue how the constant disconnection from the gmail client hasn't been fixed though. Multiple times per month the extension buttons etc. juts disappear and each time the only fix is to uninstall and reinstall which is honestly annoying. This has persisted monthly for the past 12 months.
• (2023-08-08) Hillary Robbins: Great when it works, but frequently disappears and I have to uninstall and re-install it (and log back in) for it to show up.
• (2023-05-11) Raj Sarma: inconsistent rendering and usability issues, please test for quality
• (2023-04-11) Jessika Rivera: For the past couple of months the Gainsight extension has been cutting off the usable space in an email draft. The extension also disappears from time to time so none of my emails are being logged.
• (2023-03-20) Lloyd Jones: An unreliable app - has failed three times in the past month. Requires a clean re-install to resolve.
• (2023-03-16) Stacey Clarke: Keeps disappearing. Sending emails from within Gainsight is not an easy task.
• (2023-03-02) Marvin Eberhard: constantly disappearing, logging me out, not properly drafting emails, takes up lot of space, just not great.
• (2022-10-28) Sophie Hurst: Useful when it works, but keeps disappearing and/or logging me out! Really frustrating.
• (2021-09-21) Joshua Mifsud: Would love the ability to make the default to have "Log to TImeline" automatically ticked on all new emails and replies.
• (2021-09-20) Martin Bruyelles: takes too much space
• (2021-09-09) Waqqas Awan: Takes up too much real estate on gmail. There is a long strip/ area of gmail that becomes unusable when you enable this add-on.

Latest issues

• (2023-11-27, v:3.2.4) Victoria Wolbert: Gainsight not showing up to send old emails to GS
  The user is able to log new emails to GS timeline but the Gainsight tab is not showing when she attempts to send previously sent emails to GA.
• (2023-11-23, v:3.2.3) Gainsight Assist Plug In Not Working
  This appears to be down again. Can you please provide further information about what is causing this outage and what you are doing to fix it. We are reliant on being able to sync emails to clients on platform, this is pretty crucial for our team to be able to function properly.
• (2023-11-22, v:3.2.3) Paolo Giacomelli: Gainsight assist no working
  The extension doesn't work. It has already been down 3 times in the past 2 weeks. Please fix it
• (2023-11-21, v:3.2.3) Rosalie Acar: Can't Sync Previous Emails
  Net new emails seem to sync with the new update, but I am unable to sync any of my previous sent emails. When will this functionality work?
• (2023-11-21, v:3.2.3) Maria Antvort: GS Assist not working
  Can't log emails - get error message: Timeline: Something went wrong. Please try again. And instead of a green success icon I get a pink exclamation mark.
• (2023-11-14, v:3.2.0) Nikole Burke: Not Working with Recent Chrome OS Update
  When will this be fixed. For a CSM role having this functionality is vital to our day.
• (2023-11-13, v:3.2.0) Brandon Williamscraig: Awaiting update...by 16th?
  https://status.gainsight.com/ Update - The Gainsight team has submitted an enhancement for our Chrome plugin to the Chrome Web Store. However, the review and publication process may take up to 3 business days. We will update the status once the new version is published. Nov 13, 2023 - 14:22 UTC
• (2023-11-13, v:3.2.0) Simone Eboli: Gainsight Plug in not working !!!
  Gainsight extension not appearing in gmail after google update. the extension is no longer active nor visible after the Chrome Update. Please advise.
• (2023-11-13, v:3.2.0) Nissi Dumba: Gainsight Assist not working
  Still no update
• (2023-11-13, v:3.2.0) Bishvesh Pachauli: Chrome Extension for Gmail not working
  Gainsight extension not appearing in gmail after google update.
• (2023-11-13, v:3.2.0) Michael Baker: Not working in Chrome since new Chrome update
  Not working in Chrome since new Chrome update. This needs fixed ASAP
• (2023-11-13, v:3.2.0) Nikole Burke: Still Not Working in Chrome
  This is still not working in Chrome since the new update.
• (2023-11-10, v:3.2.0) Robin Gifford: Gainsight extension for chrome not working
  The Gainsight extension for chrome is not working following the update to the new version of Chrome. Please fix this as it is a vital business tool used by so many.
• (2023-11-10, v:3.2.0) Scott Heslinga: Gainsight Extension
  It is not available in Gmail anymore w/ recent update. We need this feature to be fixed please.
• (2023-11-09, v:3.2.0) Mayank Gupta: Not working anymore
  When I try to click on the extenstion's button it's not working as suggested by other users.
• (2023-11-09, v:3.2.0) Nick Desiderio: Gainsight Assist Not Showing in Gmail
  Gainsight Assist is not appearing in Gmail anymore and as a result I can't log the emails without multiple extra steps. I saw others have said the same thing, and want to understand if the issue is in the works of being resolved? Thanks in advance!
• (2023-11-09, v:3.2.0) Emily Stapf: Gainsight Assist Missing
  Gainsight Assist is missing after updating Google Chrome Version 119.0.6045.123 (Official Build) (arm64). Please advise.
• (2023-11-09, v:3.2.0) Tiffany Williams: Gainsight extension not appearing in gmail after google update.
  the extension is no longer active nor visible after the Chrome Update. Please advise.
• (2023-11-09, v:3.2.0) Michelle Peterson: Email extension
  Gainsight extension not appearing in gmail after google update.
• (2023-11-09, v:3.2.0) Kathleen Hiemstra: Gmail Extension
  Gainsight extension not appearing in gmail after google update.
• (2023-11-09, v:3.2.0) Danielle Sardone: Gainsight Assist Not Appearing in GMAIL since Chrome Update
  Gainsight assist is not pairing to chrome, have removed/readded extension, restarted browser, cleared cache, etc. Multiple users in my network experiencing similar issue
• (2023-11-09, v:3.2.0) Steve Ulrich: Gmail hates this extension
  This extension just stopped working/appearing in Gmail. When the extension is installed there is a random white bar across the top of the Gmail webpage.
• (2023-11-09, v:3.2.0) Chloe French: Gainsight Assist not appearing in Gmail
  I have downloaded the Gainsight assist extension however the icon tile is not appearing in my gmail as it usually does. Please can this be looked into?
• (2023-11-09, v:3.2.0) Joyce Kim: Gainsight Assist not working in Gmail
  I have downloaded the new update of Google Chrome and rebooted my computer. I have then removed Gainsight Assist and re-added it to Chrome. However, today the extension in my Gmail is not working. Is this an issue with the tool itself? Our whole organization seems to have this issue currently.
• (2023-06-20, v:3.1.1) Thomas Wolf: New Log To Timeline Flow
  Hi, when is the new Flow, as described here, going to be available? https://community.gainsight.com/timeline-17/chrome-plugin-logging-email-to-timeline-existing-workflow-vs-42336 thanks thomas
• (2023-02-21, v:3.0.1) Kate Owens: Gainsight Assist not showing up on GMail
  I have uninstalled the Chrome Assist for GS and reinstalled, restarted gMail and restarted my computer. Any suggestions?
• (2023-01-24, v:2.0.0) Paris Good: Gainsight extension has disappeared from Gmail
  It doesn't show up anymore in gmail. I've tried uninstalling and reinstalling the extension and nothing changes.
• (2022-10-17, v:1.7.1) Annanda Cunha: The plug-in sudently desapears from Gmail
  Hi there, I'm a GS NXT Admin and some of the users are facing issues with the Plug-in The option to log an email to timeline sometimes don't apear for the CSMs. I see this is a common problem, and want to be able to solve anytime it happens. Is there any steps we can follow besides removing the plugin and logging again? Thank you!
• (2022-10-17, v:1.7.1) Saverio Guardato: Icon ti log already sent/received email is not appearing
  Hello, the GI icon to log (in draft) old items is not appearing anymore. The console shows a lot of errors: Uncaught TypeError: Cannot read properties of null (reading 'open') Uncaught TypeError: Cannot read properties of undefined (reading 'postMessage')
• (2022-10-14, v:1.7.1) Lee Quach: Log Older Emails checkbox is missing
  Hi Team, Recently the checkbox to log older emails is missing from my gmail emails.
• (2022-07-28, v:1.7.0) Piyapha Sajjasakulrat: Gainsight is not working in my gmail
  Hi, the checkbox to link with gainsight is disappeared when I create/send email using gmail. please advise!
• (2022-07-26, v:1.6.2) Noah Neagles: Chrome Extension does not format with other extensions
  I have both the Salesforce extension and the Gainsight extension. The Gainsight tab is messing with the Salesforce view. Basically making me choose to use one or the other.
• (2021-11-01, v:1.6.0) Eku Malcolm: How does the GS assist plug-in work?
  Does the plug-in work exclusively on the entire email address of a client? Is it possible to map just the domain? We are emailing some clients that are not our primary POC's and as a result, emails are not getting mapped correctly.
• (2021-06-22, v:1.5.0) Doug Muse: GS Extension for Chrome stopped working with latest Chrome updates
  After updating Chrome the extension no longer works. I have removed and added the extension back. Other co-workers have the same problem. My Chrome version is Version 91.0.4472.114. Thanks
• (2021-02-12, v:1.4.0) Soren H: The Icon appears after installing it, but I can't press it or do anything with it?
  Hi, I've just installed the chrome extension, but after its installed nothing happens. I can't press it, and nothing appears in my email box or anywhere else. How do I make it function?
• (2020-11-18, v:1.2.3) Erika Polanis: Gainsight Assist
  I have Chrome installed but it won't let me install Gainsight Assist. All I keep getting is "available on Chrome". I never get to Gainsight Asst. Suggestions?
• (2020-10-29, v:1.2.2) Angelo Morlani: Have to log into extension daily
  My team is reporting that over the last month the extension has been functioning very inconsistently. For example, the logo spins for an endless amount of time, and users are required to log out and back in almost daily. Prior to October, this was not the case and the extension would keep users logged in without issue. Please address these issues.
• (2020-10-22, v:1.2.2) Chrome Plug-in Icon Spinning. Unusable.
  In Chrome...the Gainsight icon/button keeps spinning to no end. This has been happening for nearly two weeks. Any plans to resolve this?
• (2020-10-20, v:1.2.1) Heather Hansen: Spinning Wheel
  I'm getting reports from my team that they are having issues with the connector section just spinning and never allowing them to connect. Also seem to be having some reports that emails that used to get associated with accounts are now going to drafts. Any suggestion on how to correct either? I've had them all log out and log back in as well as uninstall and reinstall.
• (2020-07-23, v:1.1.0) Michal Fasanek: 'GS User information is missing' error
  When trying to authenticate with SalesForce, I'm receiving the following error: Sorry, something went wrong. GS User information is missing. I have access to GainSight in my SalesForce account, can you please let me know what field/where needs to be updated for the authentication to work?