Gainsight Assist

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Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

Latest reviews

• (2024-09-11) Sophie Stanley: I lead a CS team and every member of the team has complained about the new GS Assist extension for Gmail. They have to proactively remember to open it (rather than it being a check box near the 'send' button like before), and it takes at least 4 clicks to do what once was 1, so they're not proactively adding emails to timelines which is a big risk for us.
• (2023-11-28) Jason Reed: Last few weeks has been a pain with this tool. It works then it doesn't work. I waste 'X' amount of time reinstalling and installing. Not a good use of time.
• (2023-11-22) Jay Rudloff: Often does not work; often coming here to remove and reinstall; often Gainsight team indicating to my company they have best software and all others experience the same issues; overpriced bloatware.
• (2023-11-14) Tyde Strockbine: Unreliable - I haven't been able to get it to appear for days.
• (2023-11-14) When it works, it works... "okay". That's the best I can say. The issues I repeatedly encounter include: - As others have reported, it disappears from Gmail far too often (every time Google Chrome is updated) and requires too many steps to remove, reinstall, etc. in the hopes of trying to get it to show back up. I often have to remove/reinstall multiple times to get it to come back. - When you "log" an email, it looks for the email contact in Gainsight and if that contact doesn't exist it doesn't associate the email with the account. It should recognize the domain the email was from and use that but it uses the email address specifically. - When you "log" an email, it doesn't use the date/timestamp of the email - it uses the date/timestamp of when you logged it. So if you're on PTO for a week and come back it's going to mess up the account's timeline in Gainsight. My opinion - if you're forced to use Gainsight, then this extension is okay. Personally I'm not a fan.
• (2023-11-13) Ben Williams: It's just gone. No longer appears in Gmail. Tried everything to get it back, but it's not there.
• (2023-11-09) Derek Bond: The extension serves it's purpose... I have no clue how the constant disconnection from the gmail client hasn't been fixed though. Multiple times per month the extension buttons etc. juts disappear and each time the only fix is to uninstall and reinstall which is honestly annoying. This has persisted monthly for the past 12 months.
• (2023-08-08) Hillary Robbins: Great when it works, but frequently disappears and I have to uninstall and re-install it (and log back in) for it to show up.
• (2023-05-11) Raj Sarma: inconsistent rendering and usability issues, please test for quality
• (2023-04-11) For the past couple of months the Gainsight extension has been cutting off the usable space in an email draft. The extension also disappears from time to time so none of my emails are being logged.
• (2023-03-20) Lloyd Jones: An unreliable app - has failed three times in the past month. Requires a clean re-install to resolve.
• (2023-03-16) Stacey Clarke: Keeps disappearing. Sending emails from within Gainsight is not an easy task.
• (2023-03-02) Marvin Eberhard: constantly disappearing, logging me out, not properly drafting emails, takes up lot of space, just not great.
• (2021-09-21) Joshua Mifsud: Would love the ability to make the default to have "Log to TImeline" automatically ticked on all new emails and replies.
• (2021-09-20) Martin Bruyelles: takes too much space
• (2021-09-09) Waqqas Awan: Takes up too much real estate on gmail. There is a long strip/ area of gmail that becomes unusable when you enable this add-on.