CRX id
dojjlmnobhdnfollnlmeocpnlhmkfeli
dojjlmnobhdnfollnlmeocpnlhmkfeli
Description from extension meta
NICE inContact CXone Agent Chrome Extension
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Description from store
NICE inContact CXone Agent for SugarCRM consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve.
Benefits
- Personalize every interaction by delivering all relevant customer information to the agent before the interaction begins
- Increase agent efficiency with a consolidated interface that provides easy access to the tools and information agents need
- Eliminate after-call work and improve data integrity with automatic data synchronization between CXone and SugarCRM
- Make better decisions with 360° view of customer journey
- Accelerate operational agility with a tested, pre-built integration that easily scales as business needs evolve