CRX id
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Description from extension meta
RingCentral for HubSpot
Image from store
Description from store
With RingCentral for Hubspot, we embed key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.
Features
* Call controls: Leverage RingCentral calling capabilities, answer inbound and make outbound calls without ever navigating away from Hubspot.
* Message Hub: Access all RingCentral text messages, voicemails, and faxes from one place.
* Click-to-call and Click-to-SMS : Easily click HubSpot phone entries to call or text right within your browser or your RingCentral chrome extension.
* Instant screen pop: When a call comes in, RingCentral for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact.
* Association call logging: You may manually log calls with several associations. Be able to log a call under several associations, such as the contact, company, active deals, or tickets. You may also let the app log your calls automatically.
* Server side text logging: Support logging a message as Activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline.
* Analytics: Make custom reports, and view your RingCentral data within Hubspot. Get actionable insights with invaluable metrics into individual and team performance.
* Work the way you want: There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac.
Documentation
User guide
https://netstorage.ringcentral.com/guides/hubspot_user_guide.pdf
Administrator guide
https://netstorage.ringcentral.com/guides/hubspot_admin_guide.pdf
Latest reviews
- (2023-09-28) Ben Schlea: CANNOT TURN RINGER OFF NO MATTER WHAT. I get constant inbound calls, and having all calls ring all the time with the obnoxious old style bell ring is unaccaptable. It used to turn off under invisable status but they changed it now it only stops ringing on DND. BUt that means calls go straight to Voicemail and you can't screen the call. Get this fixed!!!
- (2022-12-02) Yesid Pena: The new update is horrible, please revert. Unless i have the window open it will only recognize incoming calls.
- (2022-11-04) Kevin Tran: New update has made using RC unbearable. Float mode is no longer accessible - 0/5 stars. Please fix.
- (2022-09-20) Vedran Cavara: Too many bugs and crashes all the time when in the middle of a call.
- (2022-08-26) Олексій Коротков: Сool application, but is it possible to change ring?
- (2022-08-24) Jaeger Amzallag: PLEASE FOR THE LOVE OF GOD. Give me the ability to mute the ringer. I don't want this thing blasting in my ear every 2 minutes. I will stick with RC Phone until this is done.
- (2022-08-16) Mark Saye: The integration is what we were looking for. However, one function I've seen it advertised but not in any instructions or installation documents is HubSpot workflow integration to send SMS. This would be super useful! I just emailed [email protected] to find out more and will update when I get an answer.
- (2022-06-29) IT Xpress: This is the integration we've been waiting for!! We initially switched to HubSpot purely for the contact sync between our online systems (and RingCentral). But didn't use HubSpot a whole lot (out of sight out of mind). But now with the auto popup of contact records for incoming calls - we're diving into a lot more of HubSpot than we had been. Plus improving intra-staff communications about what a customer has needed/been told, etc. We've had no trouble activating it/logging in (we use Google SSO). Our recommendations for improvement would be: The auto call log entry has the call direction in brackets - why do I have to select it anyway? Same for the result - granted HubSpot may not have that status visibility, but if it does via the integration - prefilling that would be great and we can change it if need be (on incoming anyway. Outgoing of course we'd have to set the result). Still wish there was a 'text' button in the contact record that would bring up a text window. Right now we use the Ringcentral for Google extension with the mini call/text popup on hover so ... not a huge deal except it's not logged in RC. Auto logging texts in HubSpot would be nice (or maybe turn it on for a contact), but can see how it would make a contact record a mess. That said - would be nice if back to back SMS messages could be 'merged' into a single contact activity entry instead of one entry per text. Maybe auto separate every 24 hours or something. We text our clients a LOT. A text tab alongside the Calls tab would be amazing but that's a HubSpot issue, not RC. Now let's see if we can get some type of limited HubSpot integration into the RingCentral App!
- (2022-03-04) Kevin Carpenter: So far, this integration seems to do everything we were looking for. I'll bump my rating to 5 stars when we can have some control over the volume and sound of the incoming call alert.
- (2022-01-30) Stephen Drew: Just keeps hanging on "Sorry we couldn't authenticate you and never logs in"