CRX id
ihgfdecdmhcckcnlhgfciplpbpmmjmdl
ihgfdecdmhcckcnlhgfciplpbpmmjmdl
Description from extension meta
CXone Agent Browser Extension
Image from store
Description from store
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill
Latest reviews
- (2023-06-30) Michael Roberts: Great tool and very easy to use across multiple CRMS!
- (2023-01-24) Mahesh Chandiramani: This application works very smoothly and supports most of the features like voice , social media etc. Also it provides unique capability for agent to utilize apps like calendar, directories, queues along with their wait time etc. Love it and will recommend to all
- (2022-11-29) Hugh Smith: This is an awesome productivity tool. I love the ability to search multiple CRMs with a single interaction