CRX id
ecpihoadheabnnhjnallbddhnfmbllga
ecpihoadheabnnhjnallbddhnfmbllga
Description from extension meta
A chrome extension for delivering recommendations to customer service representatives.
Image from store
Description from store
In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds
Latest reviews
- (2023-06-21) Paul Willems: Impossible to find a way to remove this intrusive extension once installed. Avoid at all costs.