CRX id
dbfgmocmakiddjilpphgldffcnhkbken
dbfgmocmakiddjilpphgldffcnhkbken
Description from extension meta
Adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM.
Image from store
Description from store
This plugin is intended for Datto Autotask and Datto RMM end-users. We also have a few improvements for when using Datto RMM with ConnectWise Control (aka Screenconnect.)
These enhancements will improve your productivity using Datto Autotask and RMM.
NOTICE: Check the Options page to configure your Autotask subdomain/tenant url. The app will attempt to determine this automatically if left blank.
Features:
1) Ticket lookup from the browser address bar.
Click inside the Browser address bar and type "at" then press <tab>. This will prompt for the ticket #. Type or paste the ticket # and press <enter>.
NOTE: Make sure to disable your pop-up blocker for autotask.net. This is the most common reason tickets do not open.
2) Copy/Paste Ticket Number & Title along with URL with one click.
See image below for the new copy/paste functionality. This will generate a friendly looking link.
NOTE: We use "Client" instead of "Customer" in our set up. Reach out to us if this does not work for you, and provide us how you describe your client/customers.
3) Control and Backstage buttons added to device page in Datto RMM. These will directly open ScreenConnect using either the default logon session (control button) or the backstage login session (backstage button).
NOTE: By default it looks for your ScreenConnect url in the UDF's. Check the Options page to configure a specific Datto RMM UDF Name. The buttons will stay disabled if it cannot find them. IF CW CONTROL IS SELF-HOSTED: You can now configure your self-hosted CW domain in options.
ENHANCEMENT: To enable the automatic connect and CW tab close functionality. Use the JoinWithOptions action in your CW URL. Without it, you'll get to the endpoint in CW Control, but it will not start the session for you.
4) We have renamed the ScreenConnect.com tab to the selected device--if there is a selected device.
This makes it easy to differentiate the multiple ScreenConnect tabs that may be open.
Version 4.2 update solves the CSS issue with latest Datto RMM release. Also, we improved the settings screen.
Please reach out to us with any questions/comments/issues/suggestions. We are actively working on more improvements to the platform.
DISCLAIMER: This software extension is not affiliated or associated with Datto, Inc. in any way. It is an unofficial, third-party browser extension created for improving productivity within our teams. Use at your own risk.
Latest reviews
- (2022-11-30) chris carver: Very useful having Datto RMM linked in AT tickets and copying/pasting ticket numbers and associated links!
- (2022-10-09) Jon Snyderman: Love that you are doing this for the community. Especially with K taking the reins, I think there will start to be less consideration by K for improvements from the community than in the past. I have a suggestion. With K taking away the search bar at the top of AT, you could add the function in to the extension and then we could assign the extension to a keyboard shortcut for the pop-up. Similar to the LastPass or IT Glue extension if you are familiar with those.
- (2022-08-04) Cesar Velez: Real time saver when you need to copy past ticket number, link or link with ticket subject!
Latest issues
- (2023-08-29, v:4.2) A Schiff: backstage
Hi, First let me tell its a great addon. Now to my problem the backstage key is 90% of the time still going to control and not in backstage. Thanks - (2023-08-24, v:4.2) Seth Olinski: Setup Guide
Is there a setup guide on how to get all this going? I have the control buttons in Datto but it's greyed out. So they won't open up. Just wanted to know if there's a step by step to getting this integrated. - (2023-03-08, v:4.2) Chris Jantzen: JoinWithOptions URL and auto-closing tab
The Overview page lists this info: "To enable the automatic connect and CW tab close functionality. Use the JoinWithOptions action in your CW URL. Without it, you'll get to the endpoint in CW Control, but it will not start the session for you." I don't understand what this means. What URL should I be using to get the JoinWithOptions action? I can't find a URL with this in Control. Currently it auto-opens but it doesn't auto-close the tab when I click the Connect button. - (2022-10-24, v:3.3) Caleb Brandt: Will this be open-source?
I'm really excited to make some improvements to this slow as heck app, so I would love to contribute to your extension if I'm allowed. I have a number of years working in JS and a strong need for some more coding in my job, so if you release the code on GitHub then you will find a lot of new features coming in. - (2022-10-24, v:3.3) Caleb Brandt: Additional details when hovering over links
Currently, you get a little bit of info when you hover over a client or contact in the "Edit Ticket" page, but the address and phone number doesn't really help me much when filling out the ticket. What I'd like is the category of client, which is one of our UDFs for each client, as it helps inform the ticket category they should go under. Suggestion: let us choose the data we want to see when hovering over links and autofilled items. - (2022-10-24, v:3.3) Caleb Brandt: Async "Quick Edit"
Nothing is more cumbersome than needing to edit one tiny piece of info on a client or ticket and having to wait 10 seconds for the whole page to reload before you can do it. Idea: you click a field and it turns into a textbox, allowing you to edit the data (ideally with autofill). If you click off of it, the change is discarded, but if you press ENTER then it turns back into a label with the updated data, and it asynchronously updates the detail with the API. It should be fairly simple to do the async update, since it's the same object you were just sent, just with one detail changed. Of course, that depends on how obfuscated AutoTask's data objects are... Example: https://imgur.com/t0VzPu4 - (2022-10-24, v:4.0) Caleb Brandt: Make Clicking on Scheduled Items in the Dashboard Go to Ticket
https://i.imgur.com/9rXqkxM.png If I click on this, currently it goes to an "Edit To-Do" page, which isn't at all helpful. Can you make clicking on it go to the ticket it's tied to instead? - (2022-10-24, v:3.3) Caleb Brandt: "Copy Link & Title" button for ConfigItems and Clients, + cheers
First off, let me just say that you guys are the best. AutoTask is so slow and bad and you guys have made a platform that'll let people bring their own fixes to it. I was at the point of being about to google how to make a browser extension so I could do exactly what you're doing, so if you're willing to make your extension open-source and put it on GitHub, I would be more than happy to add to it myself. Anyway, I have a few suggestions, so you'll see quite a few more ticket threads from me, since I want to keep them separate. Actual suggestion: Add the "copy link + title" button that you put on Ticket pages to the 'Configuration Item" and "Client" pages too.