CXone Agent WebRTC Extension
Extension Actions
CRX ID
gcfjbjldfomnopnpdjajjfpldkkdmmoi
Status
- Live on Store
Description from extension meta
CXone Agent WebRTC Extension
Image from store
Description from store
CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.
When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
Latest reviews
- Dre Sanders
- Low tier program for a bottom tier system highly unnecessary and not "nice" at all to use
- Javier Lau (Yahpp)
- Can't do anything I want, I wish this didn't exist
- Jeremy Thomas
- The extension is causing the 1st call presented to an agent to fail. It has been failing 4/5 times on the 1st call of the day for some of the team. Our company policy is to use Edge - not Chrome. Remove the extension and CX agent works fine.
- John Elumba
- The extension is quite annoying when navigating tabs to tab. It would be better to have it enabled on a side panel. Although it looks like it was on a side panel, it is covering the other parts of the application.
- james dantow
- Works great. no issues. stable audio.
- Rachel Glinoga
- I don't like its performance at all. I need to troubleshoot using inContact and nothing happens. I just wish my company does not have this extension. Is there anything else?