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Description from extension meta
Collect, Investigate, and Resolve Technical Issues Faster.
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Description from store
****All The Data You Need
For Any Ticket.****
Collect, Investigate, and Resolve Technical Issues Faster.
Record is a customer support layer built for technical teams to automate the resolution process by finding, investigating, and fixing technical user issues while creating one source of truth for collaboration
Engineers often struggle to reproduce bugs for resolution, leading to hours of back-and-forth communication and less time for developing new features. Record is here to change that.
🔎 Who is Record for?
Record is built for technical support teams, end users, and R&D teams. It provides a seamless issue-reporting process for end users, an efficient resolution system for support teams, and valuable insights for R&D to continuously improve your product.
📹 Found an issue? Just hit "Record"
Record takes care of the complex processes in the background, capturing all the essential logs for you. It's a self-serve, no coding solution. No more endless approval cycles.
📊 Automated Capture of Comprehensive Technical Data
Record automatically captures a wealth of technical and user data in each issue report. From network events and console logs to user details and custom data, we've got it covered. Coupled with key technical specifics like browser type and version, we ensure developers have all they need to debug faster and more efficiently. Say goodbye to tedious manual logging and hello to streamlined problem-solving.
🔍 Power Up Your Investigations
Dive deep with Record's robust filtering capabilities! Unearth the right batch of sessions and records, pinpoint root causes, monitor future entries, and stay a step ahead. Your journey to seamless operations starts here!
🚀 Enhance Collaboration across the Company
Record consolidates all technical information and visual proof in one place, fostering better collaboration. Create new issues directly from your reports in seconds, and keep everyone on the same page for efficient problem-solving.
Record currently integrates with:
- Zendesk
- Intercom
💡 Plans
• Visit https://torecord.it/ to open a free account
• Contact us for a free demo via [[email protected]](mailto:[email protected])
• Check out our pricing here: https://torecord.it/pricing
By using this extension, you agree to the Terms & Conditions available at https://torecord.it/terms