CRX id
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Description from extension meta
Kayako Bot
Image from store
Description from store
Kayako Agent Assistant Bot
Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks.
Features:
Automated Ticket Analysis: Instantly summarizes and understands ticket content.
Smart Recommendations: Suggests solutions based on historical cases and KBs.
Draft Responses: Auto-generates customer responses for basic queries.
Guided Assistance: Provides step-by-step solutions for complicated issues.
Benefits:
Broad ticket handling, from self-serviced queries to intricate problems.
Saves agent time, enabling focus on refining the system and handling tougher tickets.
Great for onboarding and cross-training new agents.
Limitations:
Doesn't support multimedia content.
Average response time: ~90 seconds (we're working on it!).
Best for English-based tickets, with daily inflows below 250 tickets.
Not suitable for high-compliance industries.
For Kayako Cloud users looking to boost their support efficiency. Make your agents' life easier and your customers happier!