CRX id
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Description from extension meta
Provides suggestions for MSP tickets.
Image from store
Description from store
Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue.
Features:
Ticket Title: Get intelligent new titles for service tickets based on their content.
Summary: Receive a synopsis of the ticket's history.
Categories: Ticket categories are automatically generated.
Giving Advice: Get real-time advice on how to handle tickets.
Writing Responses: Generate customer-ready responses with a single click.
Requirements:
Alga works with ConnectWise on any Windows, Mac, or Linux computer running Chrome, and supports on-prem ConnectWise users!
Latest reviews
- (2024-06-06) Excellent Networks: The Alga extension was really easy to install. I love the summary we get when viewing a ticket in ConnectWise, it saves us a ton of time. The pro version is also coming along nicely, it really helps to be able to search tickets via chat interface.
- (2024-06-04) Steven Olsen: Tried installing it in both Brave and Chrome, nothing loads and it doesn't do anything. Can't load up the options. Tried additional troubleshooting, ensuring everythings updated, cache is cleared, etc. It simply does nothing and is broken
- (2023-12-22) RapidPOS: Alga has been a great help, it's saved us time and help cut through the clutter of tickets.
- (2023-12-19) Alex Hilliard: Nice concept but it gets everything wrong. I had it summarize a couple tickets to test it and refreshed the summary; it mismatched every detail of the ticket.
- (2023-11-03) Natallia Bukhtsik: Love Alga!
- (2023-11-03) Natallia Bukhtsik: Love Alga!