Five9 Softphone Extension
Extension Actions
CRX ID
bicpgcafpnanabffjhclgpeehoadhglp
Status
- Live on Store
Description from extension meta
This extension enables you to use a softphone embedded in the Five9 Web application.
Image from store
Description from store
The softphone extension is a Chrome/ Chromium browser extension supporting both Chrome and MS Edge browsers. It is code (mainly in JavaScript) that runs in the web browsers. It interacts with web pages in the browser and communicates to the softphone via local WebSockets.
Latest reviews
- Carlos Gomez
- Obviously people who made this product, dont use it.. Geezz
- Jeff R.
- Consistently wacky. When logging in, it keeps asking to install the five9 software, but it already us. You have to keep trying to get in. Their technical support advised us to uninstall the software and re-install. We found out the one we have is outdated, which is another flaw on their end - there's no push notifications for updates on the system at all, nor does it automatically prompt an update. Fast forward to about a week, and same issue again -- no updates!
- Caroleen Crews
- I hate it.
- Lori Brown
- Disconnects too much.
- Jiří Kruček
- I really don't understand why I have to reinstall Five9 at least five times a month. Delete cookies. And try whatever it takes to log in. Refresh the page, close it, and reopen it. It's really frustrating for me. I'm sorry, but this problem has been going on for several months. I have to give it one star.
- Sarah Deleon
- issues everyday, we have three domains, and it logs me off on a daily and I have to remove it from Chrome, then add it back, I have to have Techs working on my PC on a daily, not productive at all, this is an honest OverHead!
- Zach Paget
- Always have to remove from chrome and add it back or have to clear cache contantly to get it to work.
- Elsa Narvasa
- Not understanding why each time I try and launch Five9, it asks me to install extension all the time when it is already installed.
- Roxanne
- Constant issues, too many to list. I have worked in call centers for a very long time and this is literally the worst phone system I have ever had to deal with.
- Alen Baits
- after a recent update, five9 freezes as soon as i open a few tab on chrome, on going issue
- Mattia Baratozzi
- I use it for work to do tech support with customers. The extension is very heavy and unstable. The connection with the server often fails. There are always problems with the audio management in headphones and with the PC
- Frank Castle
- Poor item, needs A LOT of upgrades
- James Anthony De Leon Hernandez
- excellent app, easy to use and very usefull and convinient
- Rodrigo Gonzalez
- I've installed the desktop and browser components but every time I login, it starts with the message "Softphone station requires one additional component." and one has to wait like 5 minutes for the webapp to recognize that you indeed have the components already.
- Dan Murphy
- Extension seems to only alert me of new texts and emails, but not phone calls. If this is a user error, I'd love to know how to fix this gap.
- Ravi Kundra
- I’ve faced multiple issues with disconnections and voice clarity during the service. It made the experience frustrating and difficult to resolve my customer's concerns. I hope improvements can be made to enhance the overall quality of service.
- Corey Inman
- The absolute worst phone system, I would not recommend if you are using it for a business.