Description from extension meta
This extension enables you to use a softphone embedded in the Five9 Web application.
Image from store
Description from store
The softphone extension is a Chrome/ Chromium browser extension supporting both Chrome and MS Edge browsers. It is code (mainly in JavaScript) that runs in the web browsers. It interacts with web pages in the browser and communicates to the softphone via local WebSockets.
Latest reviews
- (2025-07-10) Alen Baits: after a recent update, five9 freezes as soon as i open a few tab on chrome, on going issue
- (2025-06-18) Mattia Baratozzi: I use it for work to do tech support with customers. The extension is very heavy and unstable. The connection with the server often fails. There are always problems with the audio management in headphones and with the PC
- (2025-05-25) Frank Castle: Poor item, needs A LOT of upgrades
- (2025-04-25) James Anthony De Leon Hernandez: excellent app, easy to use and very usefull and convinient
- (2025-02-10) Rodrigo Gonzalez: I've installed the desktop and browser components but every time I login, it starts with the message "Softphone station requires one additional component." and one has to wait like 5 minutes for the webapp to recognize that you indeed have the components already.
- (2025-01-23) Dan Murphy: Extension seems to only alert me of new texts and emails, but not phone calls. If this is a user error, I'd love to know how to fix this gap.
- (2024-12-27) Ravi Kundra: I’ve faced multiple issues with disconnections and voice clarity during the service. It made the experience frustrating and difficult to resolve my customer's concerns. I hope improvements can be made to enhance the overall quality of service.
- (2024-12-03) Corey Inman: The absolute worst phone system, I would not recommend if you are using it for a business.