Help Scout

Help Scout is a help desk designed for a great customer experience, free of ticket numbers and portals. It's easy to get your team up and running with our customer service software.

HELP DESK SCALE WITHOUT THE CLUTTER

+ Workflows enable you to filter emails, setup custom folders or automate actions quickly
+ 75+ keyboard shortcuts modeled after Gmail make you feel right at home
+ Insert canned responses on-demand with Saved Replies
+ Use Help Scout from Gmail with our powerful email integration

COLLABORATE WITH YOUR TEAM

+ Insightful Help Scout reports keep your finger on the pulse of the business
+ Collaborate internally with private notes and assigning
+ Our unique collision detection feature prevents two agents from replying to the same customer
+ Manage multiple mailboxes or products with ease

BUILD CUSTOMER RELATIONSHIPS

+ Customer profiles populate automatically with public information
+ Complete conversation history is only a click away at all times
+ Quickly log phone calls from Help Scout or track voicemails automatically

EXTEND AND INTEGRATE

+ Help Scout Apps bring integrations with your favorite products into the fold
+ Leverage Help Scout in powerful ways with the read/write API
+ Custom Apps enable you to pull in data from any third party source

Delight customers in less time with customer support software that works just like email.