Description from extension meta
RingCentral RingCX for NetSuite
Image from store
Description from store
The RingCX for NetSuite app provides seamless integration between NetSuite and your RingCX contact center.
It offers the following features:
Omnichannel customer engagement
- Handle inbound voice calls, live chat interactions, and more directly from your account within NetSuite
- Give your agents a complete view of the customer journey so they can serve customers better
Tight integration with your NetSuite CRM data
- Quickly identify customers for personalized experiences
- Easily create new tickets or update existing ones for faster after-contact work
Easy to deploy and use
- Prebuilt integration to deploy in hours, not weeks
- Use your browser on any platform (Windows®, Mac®), no software installation is needed
Guides:
- https://support.ringcentral.com/article-v2/installing-and-setting-up-ringcx-for-netsuite-for-admins.html?brand=RingCentral&product=RingCX&language=en_US
- https://support.ringcentral.com/article-v2/using-ringcx-for-netsuite-as-an-agent.html?brand=RingCentral&product=RingCX&language=en_US
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