Cirrus Insight

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Cirrus Insight brings professional email tools to your inbox to boost your productivity and help you conquer email.

Latest reviews

• (2022-11-17) Michael Gilley: Always disappearing from Gmail Chrome. Never sure if emails have been logged and then have to uninstall and reinstall. Been on to support a few times and it's like as if they have never heard of such an issue...
• (2021-10-28) Julie Fekete: I have to remove from chrome and add to chrome multiple times a day because Cirrus keeps crashing. It's nice when it actually works, but it's annoying to have to remove & add daily in order for it to work.
• (2020-08-20) Never seems to actually work correctly, always disappears and closes itself and never registers an email even though the contact is in Salesforce. Overall Cirrus has the potential to make life significantly easier but falls short on every level.
• (2020-01-14) Robbie Harris: Cirrus is great when it works, however getting the extension to actually load into gmail has turned into a daily battle. Occasionally it loads successfully when I log into my work computer for the day with no issues, however recently I have to spend time either updating the addon, logging into cirrus insight's website, logging out of my work email and then back in, or completely uninstalling the extension and reinstalling it. Not sure which combination of these things will work on any given day so I'm stuck having to try them all until it actually loads in my inbox again. It shouldn't take this much effort so consistently to get something to work that your licenses and pays for. When it works it is a great tool, however I spend more time trying to get it to work every day than should be required.
• (2019-12-12) Jordan Pinion: Keeps asking me to sign into my salesforce account when I have already done so multiple times...
• (2019-11-13) Gregory Williams: coolbeans
• (2019-11-12) Lee Modesitt: I've been using Insight for over two years. Like other reviewers, I'd say it has tools that can save a lot of time -- but only when they work. Lately, all the time I'd save with their solution is made up for in time spent reloading extensions, clearing cache and otherwise trying to make it work as designed.
• (2019-10-16) Ryan Young: Cirrus offers the most robust functionality to connect to Salesforce but there are a lot of bugs. I have also noticed that with some features, like email sync, they built a great product but then stop short of making it awesome. Overall as the admin I have spend an enormous amount of time managing this product with a small team of 45 sales reps. While it is hard to replace due to what it offers it is harder often times to deal with complaints and issues.
• (2019-07-26) Aaron Ebbinghouse: Works occasionally. Customer support just asks you to walk through a bunch of outdated FAQ articles. When it works, it's good. More often than not, you'll spend three hours or more a week with support.
• (2019-07-03) Sasha: It's a very useful tool. I like it's feature for setting up follow-up reminders by bringing back the email to the top of inbox. - I wish you could add a way to manage all of the scheduled for the future reminders under one separate tab in gmail or so (so you could close some in advance when have time/need). However, I often have issues with Cirrus: it logs you out of your Cirrus account which prevents you from doing your work, it sometimes has troubles with syncing with Salesforce which is also very inconvenient.
• (2019-03-07) When it doesn't log in... doesn't do it's job, creates lots of headaches and takes forever to get setup again
• (2018-11-19) Gregg Grossman: Have been using for 3 yrs. Mostly great, able to use the Salesforce platform w/o having to work in SF saves a ton of time. Tracking emails is like having a super power. But some persistent bugs syncing contacts and every so often a major feature stops working .... search, tracking, sync. And not sure what the mobile app does?? Bottom line - even w a little frustration its worth 25 bucks/mo
• (2018-11-07) It's not for sending emails out quickly when connected to Salesforce. I'm using Gmail and its slow AF. Takes me 1 min just to load the send button after I fill out email address, title, and body. The sync from Cirrus Insights to Salesforce is toooooo long. I rather send them out faster than track them in real time thank you.
• (2018-09-06) Tony Firth: First, I don't use Salesforce, so there may be benefits to this app that I am not able to see. Overall, the interface is quite slick, but there are too many bugs and annoying omissions underlying the snappy looking presentation. Here are my dislikes and bugs: 1. There is no indication in the gmail email list of whether the email is tracked, has been opened, etc., unless you click on the email to view it. 2. There is no way to stop tracking an email once it has been sent as a tracked item. Therefore, all of the tracking reports are cluttered with emails that have already become unimportant. 3. The tracking reports page has a MASSIVE graph at th top which means that you need to scroll down to see the email tracking details every time you open it. 4. The Attach.io attachment management tool that is embedded with Insight also has great potential, looks very slick, but is also amazingly buggy. Though I give kudos for the stylish attachment link design, the option to insert a thumbnail and the option to quiz recipients, there are just too many bugs! The attachment link doesn't allow more than one attachment at a time, or it will rename and replace all links in the email with the name and url of the last one attached. The thumbnail option does allow more than one, but for some reason, it is not always possible to position the attachment link or thumbnail where you would like it to be in the email body. it will only show at the end of the email, after the signature line! Who will look there?? 5. The ONLY way to switch between a textual attachment link and a thumbnail is to open Attach.io and change it in the Account Settings. Why cant there be a simple option when the attachment is loaded? 6. Any email with this type of attachment does not prompt the email to show a paperclip, so the recipient will not always know that the email has an 'attachment' that they should look at. 7. Customer Support has an attitude that smacks of 'oh we know that there is a known bug, but we don't really care. Just carry on paying us. We will let you know." Summary: Not ready. Too buggy. Find something that works better.
• (2018-09-05) Charles Huang: Loading chrome on mac with this single add-on activated eats up more of my machine's resources than the entire chrome application itself. Meaning my chrome's RAM and CPU usage are almost double with this add-on activated. Come on Cirrus. Your marketing is all about onboarding Salesforce users because Salesforce has a slow web-app. Your entire value proposition is scale and bringing those millisecond load times to zero. Your add-on causes my gmail on chrome to move at such a slow pace that I've actually become LESS PRODUCTIVE with emails. Fix this or I'm moving all of my companies (4 of them) over to another tool in May.
• (2018-07-05) Alexander Schraitle: Blockiert in regelmässigen Abständen mein Mailprogramm.
• (2018-07-03) Andrew Post: I use Cirrus every day and it makes logging Salesforce emails very easy, as well as add new contacts to my database. I see some room for improvement in detecting contacts. Sometimes I have to do a powersearch twice for it to return with the correct contact. Also, the ability to link an email to multiple contacts would be great.
• (2018-06-07) Dustinn Jackson: i use this constantly at work. the best solution for setting email reminders if nobody responds, and for scheduling appointment with customers.
• (2018-05-16) Laura-Isabelle Dion-Bertrand: I've been using Cirrus Insight for almost three years. It really saves me a lot of time creating leads rapidly and helps me follow up with customers. It is very user friendly!
• (2018-05-10) Paul Bennett: doesn't add much value and creates login issues a lot
• (2018-05-03) Timothy Golden: I've been a Cirrus Insight customer for about two years. I have been nothing short of amazed by the seamless flow which it works with Gmail & Salesforce. I haven't found anything that compares to CI and I've looked for two years.
• (2018-05-02) Obviously this is a perfect compliment to your Salesforce CRM. You can do alot right from your inbox without even having to log in to Salesforce. Track email opens, create and update records, and use the scheduling feature to save a ton of time. The only negative I've experienced is the email sync with SFDC sometimes misses emails here and there.
• (2018-04-30) William Hayworth: I love that Cirrus plugs right into your Gmail. It is certainly helpful for anyone in sales that is doing outbound prospecting and outreach. The analytics are fantastic. The mobile app and mobile notifications are nothing short of amazing.
• (2018-04-30) Cliff Hayes: Circus Insight literally saves me hours of work each day. Besides that; templates, follow ups and send later are game changers. Strongly recommended.
• (2018-04-30) Disha Patel: great tool. makes my life easier
• (2018-04-30) Vishal Sharma: It is great. We love to use this with our Salesforce and Gmail platform.
• (2018-04-30) Kelly Hayes: Abssolutely love the "book meeting" and "send later" features, and the ability to return an email to my inbox when there's been no response after a certain length of time. It is also so nice to be able to have an automated tool to remind me to do the things I should be doing and help keep me on top of my work.
• (2018-04-30) Sengul Duzgun: It's a great addon to use. I manage my emails effortlessly thanks to the neat interface. Absolutely perfect and my rate is 5!
• (2018-04-30) Kerim Babacan: I love that it automatically tracks emails opens and clicks. No need to send receipts anymore. If enabled, it also logs emails as activity which was great when I was in sales. Made life definitely much easier.
• (2018-04-30) Mizuno Matsubara: Geez. I did not expect this. It works so smoothly and gives me full control over my email account. Cirrus Insight is simply the best tool I have ever used.
• (2018-04-30) Kemal Babacan: I was looking for a good integration tool which helps with my daily work and downloaded this one. The features are very time saving and nice.
• (2018-04-28) Katerina Bega: Great tool for monitoring my emails, keep track of them and have them organised. Cirrus is the best!
• (2018-04-28) Jane Behrend: We use Cirrus everyday. It saves us from having to go back and forth into SalesForce and we have customized it to make our reporting and database management much easier. I have some trouble with campaigns (no options for typefaces, sizes etc.) and am working on that. They had great new features all of the time.
• (2018-04-27) Catie Grace Shoemaker: Everyday that I show up to work, I get excited because I know I can log into my email and use cirrus. It really makes my work so much easier!
• (2018-04-27) Blake Ashley: I love Cirrus! It makes my job so much easier.
• (2018-04-27) Dustin Pope: Cirrus makes it so easy to track e-mails and look back with ease at all communication with all the students I communicate with. Couldn't do my work without it!
• (2018-04-27) Nikicha Nieto Rosas: This is useful in tracking email communications on Salesforce without having to ever add them yourself. The other two best features are seeing who has opened your email and being able to set up meetings with a click of a button!
• (2018-04-27) Erica Helfgott: Logs your emails in salesforce, very helpful for salespro's. crucial for salespeople!
• (2018-04-27) Chavie Hertz: Excellent really enjoy using this!

Latest issues

• (2016-11-11, v:5.1.0) Sean Ness: Using Chrome with Gmail it is blocking everything
  The new Cirrus Insight is Blocking the send button in Gmail using Chrome. Is also takes up WAY more screen then the legacy version. When you go into "Settings," it blocks the entire gmail screen and I can't figure out how to close it. Please fix! And let me use Legacy until this is resolved! I switched back to Cirrus Legacy, but do not know how to activate it. It always goes back to the new Cirrus.
• (2016-10-17, v:5.1.0) Trevor “Soaks” Sokley: AWS?
  why does this need access to read and change data on aws?
• (2016-10-10, v:5.0.9) Nelson Ferreras: It wont load on my screen
  I installed the app and it was working fine. When I refreshed my page it disappeared. I cant seem to get it up and running again. Please help.
• (2016-10-06, v:5.0.9) Jane Jakupco: Remove Cirrus Insight from Google Mail
  How do I remove Cirrus Insight from my Google Mail screen. It is blocking my view of emails. Thank you.