Description from extension meta
MLS Ticketing Tool AI Extension V1
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Description from store
MLS techs can use the tool to log work performed as 'work items' against the ticket, categorize Incident tickets appropriately. Enhancement for deployed incidents. Also designed to assist users in summarizing, analyzing, and generating helpful content (such as emails, RCA, Troubleshooting guidance or KB articles) based on incident ticket data from platforms like ICM or ServiceNow. This extension is intended for productivity and internal support use only.