Five9 Softphone Extension
Extension Actions
CRX ID
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Status
- Extension status: Unlisted
- Live on Store
Description from extension meta
This extension enables you to use a softphone embedded in the Five9 Web application.
Image from store
Description from store
The softphone extension is Chrome browser extension. It's code (mainly in JavaScript) that run in the web browsers. It interacts with web pages in the browser, and communicate to the softphone via local WebSockets.
Latest reviews
- bogdan corda
- crashes daily, whenever i open a ticket they tell me everything looks fine, or that it's my internet. no other tool fails though
- Rob Voss
- Works great all the time for me! You must be a Five9 customer and have stable Internet connectivity. If you have those things you will be good to go.
- Damen Shaw
- tons of issues that have little to no solutions. currently stuck with having to download something that is already downloaded, won't let me log in because I need to download an extension. I've downloaded and deleted it about 10 times now. pretty frustrating.
- Andrew Farmer
- Five9 "Works" sometimes, but like clockwork every single week it just stops working in the middle of calls with customers. Incredibly infuriating and the only way to get it to work again is to shut everything down, reinstall the extension, and repeatedly refresh the page.
- Alex
- This seems like a real basic phone and sometimes its not perfect its ok it makes revenue and keeps things working i really think there's a potential of betterment from the developers but its not enough to carry a more advanced workflow we are not yet using some important features that could make us better. rule of thumb says its pretty cool, thanks for the experience i will pray it works for us for many months into years.
- Emil Mikkelsen
- Very bad functionality and interoperability. So unstable and doesnt work with a range of hardware
- Moriah Boone
- This is the absolute worst and most worthless extension I have ever had the agony of using.
- Nazaire Dragonash
- Like many other in the above comments the program says I have to download the soft phone, but I already HAVE the soft phone ext. As I am reading thru these comments to locate a solution, I have noticed that NONE of the people from five 9 have offered any solutions or have even responded to the issues. Great job folks, great job.
- Brandon Goettl
- Using for work. It would be nice if some of the basic function buttons could be incorporated into the browsers task bar. Trying to find the adapter in all of my open windows can be challenging.
- Latrice Tate
- We should be able to get a notification on the computer screen when the app is minimized when someone is calling us
- Chad Leslie
- Still unable to use my MAC instead of Windows. I have changed the settings in chrome to allow microphone and audio, will not even work on the MacBook Pro speakers and built in microphone; it logs me into five9 but wont work.
- newton insurance
- Stupid solution!
- Taylor Carney
- Downloaded the extension but the softphone feature still does not work.
- Darniecia Scruggs
- Usely amazing but on 07/09/2020 it stopped working in the middle of my shifts. I can not hear any calls.
- Wanda Johnson
- I'm still not able to take inbound calls everything is setup.But the prompts that I was told that I would see I didn't and someone made the remark about wanting someone to hold your hand. If you search for a solution and you ask for help it's not being lazy it you want to know what the problem is. It's been a week now and I still can't take calls.