Support Tools
Extension Actions
This extension is specifically designed for IT teams utilizing the Autotask platform.
Features
AI Assistant — Summarize tickets and clean up note formatting using ChatGPT, Gemini, or Claude. Requires your own API key.
Response Templates — Create reusable email templates with dynamic variables like ${loggedinUser}, ${ticketPriority}, ${currentDate}, and more.
Password Generator — Generate secure, customizable passwords.
TOTP Generator — Create TOTP keys in both Hex and Base32, useful for Duo Security and IT Glue.
Incognito URL Rules — Automatically open specified URLs (e.g. Azure, Microsoft 365, Google Admin) in incognito mode.
Datto RMM Enhancements — OTP injection in the RMM remote session sidebar, True Stretch for remote sessions and cache IT Glue passwords.