Just Not Sorry -- the Chrome extension

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A Chrome extension that warns you when you write emails using words which undermine your message

Latest reviews

• (2022-02-04) Emeline Lawford: Amazed at this concept - but would love if it worked on text fields outside of Gmail, in the same way as Grammarly does. Imposter syndrome exists out side of gmail too! ;) Does this make sense?
• (2019-03-14) Amanda Moss: Love the idea, but cannot get it to work. I have Gmail...I have the extension installed and all settings are turned on. I don't understand why it's not working.
• (2019-03-05) This is great! Only issue is it does not offer suggestions for alternatives!
• (2018-04-25) Cory Forsyth: This extension is excellent. I haven't had any trouble with Gmail speed while using it.
• (2018-02-23) Michael Berliner: I used to love this, but over the last few weeks Gmail had been slowing to a crawl, only in Chrome, so I'd been using other broswers for Gmail - and was considering switching off Chrome altogether. Started turning extensions off and on, and discovered Just Not Sorry was the culprit :( If your Gmail is running INSANELY slowly to the point of not working, trying turning this extension off. A shame!
• (2018-01-17) Sheldon Zitzmann: It works, but it isn't nearly as intuitive as plugins like Grammarly. It only picks up on certain words and ignores the context. For example, it always underlines the word SORRY, whether you're starting a sentence with Sorry or if you're sorry someone's grandma died. Don't get it.
• (2017-12-28) Anthony Kao: The extension was great when it worked. Unfortunately, it silently stopped working a few months back. I'm running Chrome Version 63.0.3239.84 (64-bit) on Mac OSX Yosemite. I'm using normal Gmail, not Inbox. It would be excellent to see it functioning again!
• (2017-12-19) Elizabeth F: LOVE this idea. Great for my "too many exclamation pts" emails. Go Tami!
• (2017-06-13) Daniel Corner: Don't forget to restart chrome before checking whether it works :)
• (2017-06-05) Doesn't work.
• (2016-11-08) Brenda Wallace: I love this and recommend it to friends often. I wish this worked on slack too.
• (2016-10-15) Heather Barrett: Doesn't work in inbox
• (2016-08-08) Michelle: It doesn't work. I installed it in Chrome and went to my gmail, composed a message with the words but it didn't highlight them
• (2016-07-23) Sarah G: doesn't work :(
• (2016-06-28) Jamie Morningstar: I like it for gmail but I wish it worked for inbox.
• (2016-06-08) Alexandar Hansen (Alex): Doesn't work in Inbox
• (2016-06-07) It's an interesting extension. I'm missing a bit of interaction and it would be great if this could be available in Outlook or Firefox as well.
• (2016-05-19) Quin: Not really useful. It only works when the exact words are used.
• (2016-05-07) Trevor Thomas: doesnt work
• (2016-04-18) David McNally: Would be cool if it worked in Inbox, but I usually compose emails in Gmail. The bigger problem is that it only works on my computer and not my phone. Regardless, it's a fantastic extension!
• (2016-03-07) Ben Zuckier: unfortunately does not seem to work with inbox....
• (2016-02-25) L C: this sounds great but it the icon will only appear for a moment after it's been added to chrome. It shows up in the extensions list as active but I can't get it to function. Great idea but it just isn't cutting it. Please work on this so I can use it!
• (2016-02-23) I love this extension! One additional feature i would request to empower my email correspondences, which shrinks the power of my replies is too many brackets. Please add a bottom line text written in brackets!
• (2016-02-17) Nora Wickman: Incredibly useful in empowering my language.
• (2016-01-13) Laura Walker: What a great idea! I'm a little reprehensive about the security/privacy issues, though.
• (2016-01-12) Nik Focht: Why would it not allow an option to customize which words or phrases to look for?
• (2016-01-11) Hilary Zalon: I like the idea. In addition to the suggestion of offering alternate wording, I also encourage a rethinking of the logo. When the favicon appears in the address bar and users see a red circle with a diagonal line through it, the initial reaction (as mine was) might be that it is a warning or a symbol for an untrustworthy site. Good luck with helping more people shed their apologetic tone!
• (2016-01-11) Mr. Lance E Sloan: *** USE WITH CAUTION *** It's not bad in concept. However, it has a very serious security/privacy bug: Under certain common circumstances, this extension *WILL* include the warnings in email messages when they are sent. The warnings may or may not include the underlines, but the text of them are there. That means the person receiving the email may know the sender was using Just Not Sorry and can see the warnings that were shown to the sender. This could be an embarrassing situation for the sender. My rating of this extension is because of this bug. I would give it a better rating if the bug were fixed. It has a few moderate problems as well: First, this is not a Gmail plug-in. It's a Google Chrome extension. That said, it only works with Google Mail, which is stated in a pop-up dialog box when the extension is installed. It does NOT work with other email websites. Second, the underlining is the same color and nearly the same style as Google Mail's spelling checker underlining. The screenshots here show a yellow or orange color, but that's not the case. It would be better if it were orange. Better still would be to let the user select the color and style themselves. Third, the extension only recognizes about eight English phrases. They may be the most frequently used ones, though. Only that language is supported and there's no option to let the user edit the list of phrases. Fourth, the messages that appear when the mouse pointer hovers over an underlined phrase are too wordy and do not include recommendations for correcting the problem. This extension needs to use an interface similar to the spelling checker contextual menu. Shorter messages (the author attributions are unnecessary) would be better, with links to more informative ones, if the user wants to see them.
• (2016-01-08) Michael Blass: People - men and women - should apologise more often. They should be willing to admit they are not experts. They should also say 'please' and 'thank you' and 'if you don't mind'. It's not 'undermining your message' or 'not being assertive'. It's being nice, and honest, and friendly, and tactful, and considerate, and human. This app is a bad idea.

Latest issues

• (2022-03-28, v:2.1.2) Sam Hasler: https://outlook.office365.com/ not supported
  Please could you add https://outlook.office365.com/ to the list of urls the extension works on.
• (2021-03-11, v:1.6.3) Please provide privacy and permissions details
  Kindly requesting, thank you!
• (2021-03-08, v:1.6.3) Rachel Gosch: Only partially works
  Hello, I love the idea of this extension but it only seems to partially work for me. It underlines words in my emails but does not show the pop-up box explanation of why the word is being underlined. Is this a known issue?
• (2020-12-07, v:1.6.3) Fiona Furlong: not seeing suggestions
  Hi, I see the underlining but not the suggestions. how cna I fix it? I have chrome on a thinkpad.
• (2020-04-20, v:1.6.2) Jadyn Cunningham: Breaking Gmail
  The extension is debilitating the use of gmail. Replying to an email will barely let me type if at all. If I try sending, the send button looks like it was selected then just sits there and pops back up as if it wasn't selected at all. Nothing left in sent, and nothing will go to drafts even after composing a new email. Composing a new email will appear to have sent but remove the entire body of the email that was composed. If you try responding to a thread and manage to get something typed (or just have a signature set up) hit send and it will freeze the entire page not allowing to toggle to any other tab such as inbox, sent, or folders. I have to completely close and reopen my gmail for this to go away. I saw you mentioned there was a release, however, I removed the extension, added it back, and it is still behaving as it was progressing. It starts out where it's not consistent and still kind of allows you to type and send but clearly is delayed. Then in a matter of minutes - hours it's un-usable.
• (2020-04-20, v:1.6.1) Amalia Mark: Extension is breaking Gmail
  Gmail is prevented from saving text body to drafts or emailing with any text in body. It is also causing long loading screens and preventing some emails from being opened in my inbox.
• (2020-04-18, v:1.6.1) Clay Webster: Breaks Gmail
  I have used this extension for years. As of a day ago it now breaks my corporate Gmail. I get "Loading..." notices, pasting into the compose window double-pastes, and hitting Send on an email Reply does not work. If I disable this extension, none of these problems result. (Or use incognito, or a different browser.)
• (2020-04-18, v:1.6.1) Klas Mellbourn: Extension has started breaking gmail
  In the last couple of days I've had considerable problems in Gmail. E.g. not being able to press send when forwarding email. Loosing drafts of emails. I have now determined that this extension is to blame, since the problems go away when I disable it. Below is the console message that pops up when I press send Uncaught S7a {message: "Error in protected function: Failed to execute 'qu…All' on 'Element': ':DC' is not a valid selector.", cause: DOMException: Failed to execute 'querySelectorAll' on 'Element': ':DC' is not a valid selector. …, stack: "Error: Failed to execute 'querySelectorAll' on 'El…6p3c,Yns7ze,be,blMNCd,cm,e,p59Uie,zPd59e:1154:42)"}
• (2020-04-09, v:1.6.1) Cecilia Aragon: Translation
  Any way we can colaborate to have this working in other languages as well? Very interested in translating it to spanish!
• (2020-04-09, v:1.6.1) Jacob “kurtextrem” G: Breaks sending/replying to emails
  For whatever reason, only when this extension is enabled, I can not send emails or replies to mails. The "Send" button just stops working and stays in an "active"/"hover" state.
• (2019-12-11, v:1.6.0) Ellie Starkwood: Slack integration
  Super keen to get this as a slack add-on as well!
• (2019-11-06, v:1.6.0) Anna Avrekh: Creating a plug in for SLACK!
  Hi! As work-related communication is increasingly moving to slack rather than email, could you please create a plug-in for slack that does the same thing? Thank you so much! Anna. (Sorry not sorry)
• (2019-09-06, v:1.6.0) Rotem Shenitzer: The plug-in doesn't work
  I love this plug-in and the idea behind it. However, unfortunately the plug-in doesn't work on my gmail. I hope this can be fixed.
• (2019-08-06, v:1.6.0) Laurie Edmond: Not allowing for enablement
  I have an alert saying "This item has been disabled in Chrome. Enable this item." When I try to enable it it takes me back to the same page. How do I get this to work?
• (2019-05-29, v:1.6.0) Zonja Bailey: Doesn't seem to be working in Gmail
  Hi have the Chrome plugin installed, but I'm not able to get it to work in Gmail. Any fixes or updates to this?
• (2019-05-13, v:1.6.0) Renée Barton: Not working in gmail
  Would love to use this but not seeing it underline any problem phrases
• (2019-04-18, v:1.6.0) Lisa Wright: Customer Support Software
  Hi all! I love your extension. It helps me out SO much in Gmail! I wanted to send along a suggestion to be able to either a) be able to selectively turn on JNS on sites other than gmail OR b) Extend support for ticketing softwares/customer communication tools like Zendesk, Service Cloud, HelpScout, etc.
• (2019-03-26, v:1.5.1) Yonatan Hatsor: Great idea but sadly doesn't seem to work currently
  would love to use it if it gets fixed
• (2019-01-28, v:1.5.1) Ariel Fisher: Not working
  Hello, I love this extension and it's underlining the necessary words, however nothing comes up when I hover over them. I've restarted Chrome, cleared my cache, and uninstalled and reinstalled the extension - nothing's worked thus far. Is there a bug with the extension? What can I do to get it working again?
• (2019-01-26, v:1.5.1) Hover feature doesn't work
  I see the underline, but no hover feature pop up similar to Grammarly. I LOVE THIS THOUGHT, BUT PLEASE MAKE IT WORK!
• (2018-09-08, v:1.5.1) Nicola Dixon: Hover does not work
  The feature to catch words that undermine my message by underlining does work for me. However, the feature where I can hover over the underline (to see additional information about how using the phrase is perceived) doesn't work -- when I hover, nothing happens.