8x8 Web Dialer
Call any phone number straight from where you are on a web page.
Make calls via 8x8
* Making a call is as simple as clicking a button next to a phone number anywhere you are on a web page
Text anyone via 8x8
* Sending a SMS to an external contact has never been more straightforward as of now
Once installed, the extension will automatically highlight most phone numbers in your web browser as a blue link.
Popup guide:
* You can enable the option to send SMS from the plugins settings
* Click a phone number and you will have the option to either Call or Send a SMS via 8x8
* You will be redirected to 8x8 Work for Desktop app
The 8x8 Web Dialer will save you valuable seconds on each contact you are trying to reach via phone or text message.
It’s a great way to save time every day:
* Call or text almost any phone number in your web browser with one click.
* Save seconds per call and improve your calling accuracy.
* Big spreadsheet of numbers to call? Save it as an HTML file or load it into Google Sheets and use the 'Publish to the web' feature, then open it in your browser to create a clickable dialing directory.
* On web pages that don't support direct number clicking, simply highlight and right-click on phone numbers to call them. This feature also supports 8x8 Contact Center.
If you use the web frequently for research or sales prospecting, this browser extension from 8x8 can save you and your employees hours per year.
REQUIREMENTS
* Windows 8 and newer, MacOS 10.13 and newer
* 8x8 Work for Desktop application https://www.8x8.com/products/apps
Latest reviews
I love this and works perfectly with Google Chrome but for some reason on Opera GX it closes the tab after pressing the link so if that could be fixed would be great.
Works great after the update
I'm new now just try
Works great. Set my extension to only pick up on one webpage I do my work through and now I can click phone numbers to dial through the 8x8 Windows program.
Works great. Set my extension to only pick up on one webpage I do my work through and now I can click phone numbers to dial through the 8x8 Windows program.
Doesn't highlight anything and after clicking a number in Chrome, I always get a popup that says "Make Call From" and I have to select 8x8 again...
Doesn't highlight anything and after clicking a number in Chrome, I always get a popup that says "Make Call From" and I have to select 8x8 again...
The extension will make me stop phone calling from classic hangouts. I like the extension too.
The extension will make me stop phone calling from classic hangouts. I like the extension too.
working perfectly until it updated / now doesnt work at all / tried calling twice into customer support, both times they just hung up
working perfectly until it updated / now doesnt work at all / tried calling twice into customer support, both times they just hung up
Great App for group meetings with excellent video and audio functions. Great for correspondence during these times of isolation and China Virus issues.
Great App for group meetings with excellent video and audio functions. Great for correspondence during these times of isolation and China Virus issues.
Moves the number about 25 spaces over causing alignment issues. Goes from (555)555-1212 to _________________________(555)555-1212
Moves the number about 25 spaces over causing alignment issues. Goes from (555)555-1212 to _________________________(555)555-1212
It seems they forgot about this extension, it use to work fine now its mess and cant be fixed.
It seems they forgot about this extension, it use to work fine now its mess and cant be fixed.
Does exactly what I need and what I wanted.
Seems to have stopped working. It was rare that it would detect numbers but now even the ones it detects do nothing when clicked.
Something has updated recently either with this extension or Chrome that breaks it. Phone numbers can still be clicked but Windows is asking me what extension I would like to open them with. It is not isolated, as it is happening with multiple co-workers as well.
works great for me on the Mac-Chrome
works great for me on the Mac-Chrome
ZERO SUPPORT (It seems)
ZERO SUPPORT (It seems)
can't wait to get out of my contract.
can't wait to get out of my contract.
Has stopped working
Has stopped working
It bugs out way too often to be useful. might as well just type the number in yourself
It bugs out way too often to be useful. might as well just type the number in yourself
The extension has recently stopped highlighting all phone numbers on web pages. This may have occurred as a result of a recent chrome update. Can someone please look into this?!
The extension has recently stopped highlighting all phone numbers on web pages. This may have occurred as a result of a recent chrome update. Can someone please look into this?!
Doesn;t even seem to work with Chrome now...
Doesn;t even seem to work with Chrome now...
Needs to have some basic options for sites and situations to not run the Add-On
Needs to have some basic options for sites and situations to not run the Add-On
Hi, Because the extension adds a link to an existing text it causes problems in our Intranet websites that rely on an numbers that are not necessarily phone numbers. Is there a way to filter out websites in the extension?
Hi, Because the extension adds a link to an existing text it causes problems in our Intranet websites that rely on an numbers that are not necessarily phone numbers. Is there a way to filter out websites in the extension?
I work for 8x8 Support and I get a lot of calls from Allstate customers using web based file management software (my most recent issue involved 'Myriad') where the web dialer will recognize ANY string of numbers (policy numbers, account numbers) as a phone number which not only triggers VOD and dials the number but makes it impossible to open the links because they're formatted as number strings. So far, the only solution is to disable the web dialer completely in Add-Ons. This completely negates the purpose of eAgent/Click2Pop integration and makes 8x8 look bad when I can offer no other solution. An option to only recognize phone numbers in brackets, or some other configurable option would be a lifesaver.
I work for 8x8 Support and I get a lot of calls from Allstate customers using web based file management software (my most recent issue involved 'Myriad') where the web dialer will recognize ANY string of numbers (policy numbers, account numbers) as a phone number which not only triggers VOD and dials the number but makes it impossible to open the links because they're formatted as number strings. So far, the only solution is to disable the web dialer completely in Add-Ons. This completely negates the purpose of eAgent/Click2Pop integration and makes 8x8 look bad when I can offer no other solution. An option to only recognize phone numbers in brackets, or some other configurable option would be a lifesaver.
Doesn't work in Google sheets. Doesn't work in infusionsoft. Doesn't work when I google a number. Pretty much pointless for all my needs. Needs to be rethought. Development should consider having a highlight+F6 feature like Ring Central.
Doesn't work in Google sheets. Doesn't work in infusionsoft. Doesn't work when I google a number. Pretty much pointless for all my needs. Needs to be rethought. Development should consider having a highlight+F6 feature like Ring Central.
If you're writing an email, I use gmail, and type a phone number, the cursor jumps to the beginning of your text after you finished writing the phone number. A few glitches.
If you're writing an email, I use gmail, and type a phone number, the cursor jumps to the beginning of your text after you finished writing the phone number. A few glitches.
it was working fine until today. Now I get an error when I click on a phone number.
it was working fine until today. Now I get an error when I click on a phone number.
Its useful but i removed it because it auto dials and sometime you click a number by mistake while in a call providing assistance to a customer and then you accidentally hang up on your customer, so no good unless if they make it not auto dial.
Its useful but i removed it because it auto dials and sometime you click a number by mistake while in a call providing assistance to a customer and then you accidentally hang up on your customer, so no good unless if they make it not auto dial.
It does the job but seems to have a big bug. When I hit a page with phone numbers the click to pop icon continues to show up repeatedly until I close the window. (rather than just 1 little phone icon, I end up with dozens.) I imagine this will cause a problem if a page with a phone number on it is left open. I've used the Google Voice plugin and just have it point to my 8x8 number but this extension requires a workstation install. If I log into chrome on a different computer than what I normally use the plugin doesn't work. Seems like this should be integrated with Virtual office or work like GV plugin. Get the repeating script thing fixed and I'd go up to 4 stars.
It does the job but seems to have a big bug. When I hit a page with phone numbers the click to pop icon continues to show up repeatedly until I close the window. (rather than just 1 little phone icon, I end up with dozens.) I imagine this will cause a problem if a page with a phone number on it is left open. I've used the Google Voice plugin and just have it point to my 8x8 number but this extension requires a workstation install. If I log into chrome on a different computer than what I normally use the plugin doesn't work. Seems like this should be integrated with Virtual office or work like GV plugin. Get the repeating script thing fixed and I'd go up to 4 stars.
