extension ExtPose

ServiceNow Alert

CRX id

ncbgojnlohcebjffaaifegijljdidcfh-

Description from extension meta

This extension helps us to manage ServiceNow

Image from store ServiceNow Alert
Description from store ServiceNow Alert show how many unaccepted tickets the user has in his queues in ServiceNow Application. If your queue has more tickets than before it will show a notification with the information of the newest one. HOW TO USE - Login in ServiceNow; - Install ServiceNow Alert; - Set the root URL of your ServiceNow (default value https://aomev.service-now.com) in options. If you wish you can follow just one group of yours. If you have any search result of ServiceNow page which you'd like to follow too, just go to Options and paste the URL you'd like to follow and save. It will show how many tickets you have unaccepted in your queues in the extension icon. If the queue has 2 unaccepted tickets and it has now 4, the notification will show the newest ticket that arrived. Every minute it will check updates. Version 1.1.18 - Add option to follow user's workflow. - Change images for differentiate severity 1,2,3,4. Version 1.1.19 - Following Workflow correction.

Latest reviews

  • (2023-10-05) Amit Tarali: We used this during Tokyo Olympics ; prior to covid we had big screens to monitor tickets through dashboard. during Covid we started working from home and then we got to know about this extension. it helped a lot to monitor tickets.
  • (2021-07-06) garcia_t22: Thanks for the effort, good features, it makes our support periods easier.
  • (2016-09-27) Tim Gillespie: Like what I see.. Suggestions. Ability to follow multiple Qs/Searches.. AND ability to see/follow assigned ticket updates and SLA options.. I know.. a lot.. but would be so useful.
  • (2016-08-30) Jordi Nadal: It allows having track of unaccepted tickets and tickets with pending workflow assigned to your group. You can also create new tickets with a simple click. Service now should provide something like this out of the box. Awesome extension!
  • (2016-03-28) Vignesh Don: Much appreciated effort dude, would really be useful if you can let me know how the ticket alert happens, what is the "X" mark in the icon

Latest issues

  • (2017-04-03, v:1.1.19) Owen: Clicking notification goes to wrong site.
    Clicking the notification does not go to the correct Service-Now URL, it goes to https://aomev.service-now.com instead of https://custom.service-now.com
  • (2016-03-15, v:1.1.6) Roberto Brigagao: Unable to Add Chrome
    An error has occurred There was a problem with the download. Please contact the developer or try again later. Hide details Invalid manifest

Statistics

Installs
309 history
Category
Rating
4.4286 (7 votes)
Last update / version
2016-07-13 / 1.1.19
Listing languages
en

Links