extension ExtPose

ServiceNow Lookup

CRX id

lalhboihpjkhmcalhjlkehfnphpjebma-

Description from extension meta

Add Service-Now Functionality to Chrome for Service-Now.

Image from store ServiceNow Lookup
Description from store Allows for the quick access to Service-Now tickets through a quick reference on the Address Bar (Typing 'sn' on the Address Bar followed by a space) or through a context menu when selecting text on a site. This allows you to get into a RFC, INC or other ticket quickly without having to manually navigate through your Service-Now site. Recognized Ticket Prefixes: * RFC - Change Request * INC - Incident * CTASK - Change Task * REQ - SC Request * TASK - SC Task * RITM - SC Request Item * KB - Knowledge Base Item * PRB - Problem Anything that does not match one of these prefixes will automatically be placed into the Service-Now text search interface to try and find any matches. Once you have installed this application you will need to configure your Service-Now hostname for accessing your interface. (EG company.service-now.com) This can be configured under 'Extensions' by clicking the 'Options' button for the Service-Now Lookup Extension.

Latest reviews

  • (2018-02-20) Patrick: This is sooooooooooooooooooooooooooooooooooooooooooooooo much better than the global search
  • (2017-02-17) Shawn Noble: it does a greatjob.
  • (2016-12-05) Yusiel Leyva: Would love to have this extension without the extra tab left behind. other than that, its great
  • (2016-11-29) Christopher Feyrer: Much quicker than built in text.
  • (2016-07-01) Tom Harren: This extension is clean and simple, but has a few small quirks. It leaves a new tab behind and it sometimes gets the INCs mixed up when you search them. A workaround to all of this is to add a custom search engine to chrome rather than using this extension. It will even pull up INC numbers automatically as well! To do this: 1)Right-click on the searchbox and click "Edit Search Engines..." 2)Scroll down until you see the three boxes for text entry. 3) Put "Service Now" in the "Add a new search engine box". 5) Add your favorite keyword, such as "sn" that can be used to search things fast. 6) Add the search page from the service now site you use. To do this, search something in Service Now like you normally would, and then keep that paste that URL in the 3rd box. 7) Edit that search URL adding a %s where you search term was. For example, if you had searched "chrome" is service now, put "%s" there and leave the rest of the URL alone. Now you have a fast search without any extensions and without the extra tab left behind bug!!
  • (2016-04-06) giriyappa T: notworking
  • (2016-03-25) Michael Flowers: This is an incredible time-saving utility. Thank you for developing this and publishing it. Just shared it with all our techs and I'm sure they'll love it as much as I do already. Nice work!
  • (2016-02-23) Niklas Pivic: Nice, even though entering "sn", hitting Tab, entering text and pressing Enter produces an empty tab _and_ the tab that contains the search results; the empty tab is naturally superfluous and should not be.
  • (2016-02-10) Dominique Ménard: Pretty sweet, does what it says just type an and anything after it will search for it
  • (2016-01-06) Stephen Douglas: Beautiful. It is pretty cool stuff if one knows the incident, tn, prj, etc. in advance. Maybe a drop down menu of sort.

Latest issues

  • (2021-07-16, v:1.8) John Smith: Making it Open Source
    Hello, Our team would like to use this tool, and improve on it. Could you please make it Open Source ? Thanks
  • (2021-02-16, v:1.8) Timothy Lewis: Please return the old functionality
    I have to type sn [tab] rather than sn [space] to do a lookup this is a really annoying update as my muscle memory and the natural thing to do is type sn [space] followed by the query. Please can you offer a choice.
  • (2021-02-13, v:1.8) Stephanie Grosz: Lookup no longer brings up ServiceNow lookup by default
    When typing "sn" Chrome now defaults to searching Google. I have to manually click Service Now Lookup in the drop down when searching. This started happening today and was working beautifully yesterday. The company that I work for has many users that utilize your extension. Would you be able to patch it?
  • (2019-08-14, v:1.8) Matthew Wilson: Could we add multiple instances?
    Hello again, Another cool feature I saw on another Google Chrome Extension was adding multiple instances. It would be nice if there was a way for me to enter multiple instances with multiple keywords, such as the following: 1. SNP - myservicenow.service-now.com 2. SNT - myservicenowtest.service-now.com 3. SND - myservicenowdev.service-now.com This would give me quick access to search multiple instances for a result without being stuck only searching my Production or Test instance. Thanks in advance!
  • (2019-08-14, v:1.8) Matthew Wilson: Please add a new recognizable prefix
    Hello, ServiceNow has added the prefix CS, i.e. CS0012345, as a record type. This is for the CSM (Customer Service Management) functionality. Would you be able to add CS to this extension? Thank you!
  • (2018-08-13, v:1.8) wesley da silva: Improvement
    Please in next update include the option to add other servers. i'm a consultant and sometimes need to open the snow of different companies in the same day. Regards,
  • (2018-04-25, v:1.8) Andrew Curtis: search filter for CIs
    Hi, It would be great if you could another search filter for CIs so that an exact match for a CI search term would take you straight to the CI rather than a list of all mentions of the search term. Cheers, Andrew
  • (2018-03-20, v:1.8) Jason Orchard: REQ not found
    Hi, Love the add on when it works, INC work fine, but when searching for REQ this doess not work
  • (2017-10-20, v:1.8) Ludovic Lassagne: Customize prefixes
    Since Jakarta version, our tickets prefixed with TCK (for incident table) or CHG (for change_request table) and others apart form INC and PRB tickets are not found directly in direct search mode. Is there a way to add new prefixes or just plainly do exact search match. If you use url as follow [your instance]/nav_to.do?uri=/text_search_exact_match.do%3Fsysparm_search%3DINCxxxxxx it does directly find the ticket. If just xxxxx is used at the end with same url, it opens the search result page without issues. Could you plainly use "text_search_exact_match.do" in any search ??
  • (2017-10-09, v:1.8) John S: CHG Search
    Not sure when the last update went in but I'm now having issues when searching for CHG tickets. Previously, any exact match would take me directly in to the CHG request but now I'm directed to a list of related matches. Help!
  • (2016-06-29, v:1.8) Thomas Harren: INC search
    When I search in INC number directly through the extension, the page often loads incorrectly: The information fields on the top of the incident are correct. However, once the rest of the form loads, I see conversations that happened in different tickets! If I open a new tab and search the same INC with the ServiceNow searchbox, a ticket pulls up just the same, but with the correct conversation. This leads me to conclude I have found a bug specifically related to INCs and your extension. Please let me know what you can find or if I can help clarify or make code changes for you. I am using SN Geneva. I really appreciate your work on this extension! Thanks!
  • (2016-06-07, v:1.8) Angelin Miranda: Funcionamento
    Instalei a extensão para teste e não consegui fazê-la funcionar! Alguma dica?

Statistics

Installs
2,817 history
Category
Rating
4.2222 (18 votes)
Last update / version
2014-10-31 / 1.8
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