Provide definitions of ITIL terms as tooltips
ITIL has a lot of jargon, and it can be difficult to read something that contains an unfamiliar term. This extension finds ITIL terms on any webpage within Service Now, giving them each a tooltip-popup of the definition.
See the source code:
https://github.com/caseywatts/ITIL-Dictionary-Tooltips/blob/master/servicenowdictionary.js