Zendesk Submit Expander

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CRX id

hpocmjkijiifppldckmofghmhjmmmcdk

Description from extension meta

Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.

Image from store Zendesk Submit Expander

Description from store Update 2.4: Internationalisation - All languages should now be supported. One of my friends raised a feature request with Zendesk to get this as a first class feature: https://support.zendesk.com/hc/en-us/community/posts/360049132674-Feature-request-individual-submit-buttons-instead-of-drop-down Get on over there and support it so you won't have to live without the expander for a bit next time their UI changes and it breaks. Do you hate having to make that one extra click to close a ticket? Are you worried your mouse clicks will wear out? No More! Now the 'submit as' menu is turned into a button group, making all options available all the time with a single click! Easy As!

Latest reviews

(2023-07-13) Ryan Knights: Not working anymore :(
(2023-05-18) Andre Plutarco: It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
(2022-08-02) Florian v. Rooij: No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
(2022-03-12) It would be FANTASTIC if I didn't have to KEEP refreshing Z/D CONSTANTLY to keep it active....sometimes it even removes the old Z/D button AND not give me ANY TABS to where I have to refresh AGAIN to even be able to solve the ticket at all.
(2022-02-24) Blu-eye Geek: I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688
(2022-01-08) doesn't work anymore
(2021-08-04) Tyler Williams: Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)
(2021-07-18) It didn't work for me even though the dev already said that the fix has been installed. Bummer. I still rated it 5 stars though because it's not entirely the devs fauld. lol
(2021-04-28) Mary Elizabeth Ott: It's working again!
(2020-11-17) Jan Urban: The app just got updated and we love it! Keep up the good work - makes working with Zendesk much more smooth and faster.
(2020-09-30) Daniel McGlinchy: Still not working for some reason. Just stopped at the beginning of August. Really liked it. It was very helpful back when it worked. Update: (September 29) Seems to be working again and I could not be happier!!! September 30 - It stopped working again. Got one evening out of it.
(2020-09-10) Emma Löfström: would be awesome, however it is not working.
(2020-09-09) Elliott Marter: As of September 2020 it is *kind of* working. If I open chrome fresh and go in to a ticket the old menu is there. If I refresh the page whilst on the ticket the expanded buttons show up. Appreciate the hard work developers!
(2020-08-26) Barra Secka: It saves a great deal of time now having to select from the drop down list. However, it has not been working for the past weeks. Please look into this.
(2020-08-12) Pascal Turmel: This stopped working as indicated by a few recent users... Would be good to get this into the Out of the box Zendesk
(2020-08-10) Andy Morley: this is great, but currently it is not working
(2020-08-09) Restu: Not working again.
(2020-08-09) Not working anymore.
(2020-08-04) Felicity Winter: Was great, doesn't work anymore since Zendesk updated.
(2020-08-04) Sierra Paige: stoped working. Uninstalled and reinstaleld and the submit buttons are still vanilla
(2019-12-11) Pyry Takala: Nice app, saves a fair amount of time! If you do a lot of tickets and clicks, I would definitely recommend. I tweaked my Zendesk-setup a bit, and really love combining this with Grammarly and TypeGenie, makes a big difference in quality and speed!
(2019-09-26) Christian Jensen: I really love the extension, but the last few days the buttons have disappeared. Removing them from Chrome, deleting the cash - Even re-installing Chrome did not solve the problem.
(2019-08-21) Abhishek Pandey: Its not working again. Can anyone test this for me? It was working fine until few weeks ago...
(2019-08-19) Taylor Z: The latest version (2.0.2.0) breaks the submit bar in Zendesk. Google Chrome 76.0.3809.100 (Official Build) (64-bit) Revision ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990} OS Mac OS X JavaScript V8 7.6.303.29 Console Triggering submit menu zendesk-submit-expander.js:142 #ember2325: Injecting buttons zendesk-submit-expander.js:53 Disconnecting menuFinder and clicking out of menu for good measure
(2019-08-16) Bugs!! The new update causing the drop down menus glitching. Unable to use the drop down list. Please Fix it
(2019-08-16) Euan Berry: Looks like Zendesk has updated again - it's not working currently for me, anyone else experiencing this?
(2019-08-15) Scott Feldt: Love this extension, absolute time-saver. Like Illinois Office Clients also said, as of this afternoon (8-15-2019), it seems to have stopped dispalying/working. Disabling allows the regular ZD submit options to reappear, but the buttons don't show up anymore. Hopefully something that can be fixed soon!
(2019-08-15) RevTrak Web Store: Randomly stopped appearing. The window reverted to the "stock" setup but now I can't click the menus. They pop up for a split second before disappearing. This issue resolves as soon as I remove this extension.
(2019-03-14) This is an incredible time saver, it's ridiculous that Zendesk does not have this built in. Thanks for the great extension!
(2019-02-07) Dylan Williams: This is the best workflow improver!
(2019-01-16) Love this extension! Seems like it does not work when using the playlist mode though? Anyone else seeing this?
(2018-10-11) Donald Bubbins: Trying to work without this extension is like driving to work while only taking left hand turns.
(2018-10-04) Quentin Jovanovic: Simple but brilliant, strongly recommend
(2018-10-03) Seth Thompson: IT WORKS AGAIN!!!!!! It's a little less slick than before but it goes with the new style ZD is going for, so it's perfect. You have no idea how excited I was when I got to work this morning and the buttons were back!
(2018-08-30) Jean-François Deschênes: It is no longer working, I believe zendesk updated the UI and your code does not pick it up anymore, can you please fix it? I am a developer and happy to help.
(2018-08-16) McRay Hill: The last update broke the extension. I am sad to uninstall it. It was an awesome extension.
(2018-08-14) Diego Ampuero Gac: please fix it!!!!
(2018-08-09) Gary Toews: Doesn't work
(2018-08-08) Jose Gonzales: Please update. No longer working =/ This extension is so helpful!
(2018-08-07) Gareth Elsby: This button is great! It looks like Zendesk have updated the css of their submit button, so this extension no longer works as of today. Please for the love of god can you update the button? The sanity of our team depends on you!
(2018-02-07) Reece Ramsay: This is hot stuff.
(2018-01-01) Michael Rowe: Most excellent, saves the frustration levels from going up.

Statistics

Installs

630

Links

Extension in store

Developer e-mail