CRX id
cbiioialpgljepeggggihhdjfngbdneh
cbiioialpgljepeggggihhdjfngbdneh
Description from extension meta
Add VoIP call features to any websites.
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Description from store
CONCEPT
- Buss Call is a telephone switchboard system utilizing VOIP technology and storing data on a cloud computing platform through the Internet. With VOIP24H's Buss Call switchboard, businesses do not need to invest in a cumbersome and costly traditional analog switchboard system.
FUNCTIONS
- The Buss Call switchboard helps businesses make and receive customer calls over the Internet while managing customer data centrally and consistently. It meets the needs of managing and caring for customers across multiple channels, offering a comprehensive solution for large, medium, and small businesses while saving costs.
- Buss Call not only provides a Hotline call solution but also offers an integrated customer care solution across various channels such as Facebook Fanpage, Zalo Official Account, Website, SMS Brandname, and Viber. Customer service representatives or operators can work from home using software on their computers or a mobile app, while managers can oversee operations remotely.
EFFICIENCY
- Unlike Analog switchboards that require operational staff and physical wiring from the telecom office to all extensions—making them bulky and hard to relocate—Buss Call helps businesses save costs, manage customer data effectively, and expand operations with ease. Given the extensive coverage of the Internet across Vietnam, businesses are well-equipped with the necessary infrastructure to transition from old phone systems to modern VOIP technology.
APPLICATIONS
- Buss Call can be applied in businesses of all sizes across various fields. Every business needs a communication channel, and Buss Call is an essential component that optimizes call systems.
- Typical applications of Buss Call include customer care switchboards, internal switchboards, ticket booking switchboards, legal advice switchboards, mobile switchboards, and switchboards for retail chains.
POSITIVE IMPACT ON ECONOMY, SOCIETY, AND SMART CITIES
- Digital transformation is a key goal in Vietnam’s Economic and Social Development Strategy for 2021–2030.
- Buss Call, utilizing VOIP technology, is a significant step in the digital transformation era, contributing to the advancement of Vietnam’s digital economy, making it more competitive on the global stage.
- A Microsoft study revealed that cloud computing positively impacts the environment by reducing energy consumption and carbon emissions by up to 30% compared to models like virtual servers and physical servers.
- Additionally, Buss Call positively impacts smart city development. Master Nguyen Thanh Phong emphasized: "Promoting the use of new digital technologies will help us solve urban challenges more intelligently."
OUTSTANDING ADVANTAGES OF THE PRODUCT/SOLUTION/SERVICE COMPARED TO SIMILAR PRODUCTS
1.Buss Call integrates new features beyond traditional communication:
- Support for integrating all phone numbers: Easily and quickly integrates all fixed, mobile, 1900/1800 numbers, as well as existing enterprise numbers into the system.
- Support for Voice Brandname, SMS Brandname, ZNS: Helps businesses promote and reinforce their brand, increasing user reach and connection rates.
- Integration with CRM, ERP, Zalo OA, Facebook Fanpage: Combines multiple communication channels and connects enterprise management applications/software, supporting the trend of remote work.
- Flexible branch creation, call recording storage, and configuration: Designed for businesses to configure scenarios independently. Storage needs are optimized with expandable service packages for long-term requirements.
2.Advanced features developed by Voip24h:
- Smart routing: Quickly connects to the responsible person (CRM, ERP, etc.) or staff who previously interacted with the customer, enhancing efficiency and customer experience.
- Auto Call/Voice OTP: Automatically interacts with and verifies user information based on preset scripts or scenarios.
- Intelligent monitoring: Enables managers to monitor, intervene, and support employees during calls with functions such as live call listening, real-time interaction with employees during calls, etc.
- Random caller ID and call direction: Improves efficiency and increases connection rates with end users.
- Developer Kits: Includes SDKs and APIs for switchboards, Auto Call, OTP, SMS/ZNS, Telesales, and Mobile SDKs for Flutter/React Native.
- Integration with Zoom meeting video conferencing: Beyond voice functionalities, Voip24h integrates remote working solutions aligned with modern business needs.