Freshinbox by Freshworks

A shared inbox for your team that boosts email productivity
Plan and prioritize your inbox and work on emails with your team without leaving Gmail.

With Freshinbox (beta), manage shared email accounts like support@, sales@ with your team within Gmail.

Key Features -

👨🏽‍💻 Personal Boards

→ Organize your inbox and reach inbox zero with kanban boards.

→ Drag and drop emails into the board.

→ Get a clear view of your inbox.

🎳 Team Boards

→ Create a team board and manage an inbox together with your team

→ Invite your teammates to collaborate on shared emails.

→ Assign emails within your team and track the progress

📬 Email Assignments

→ Assign emails to your team members

→ Prevent working on the same emails by knowing who is working on what.

📢 @mentions and Comments

→ Loop in your teammates with @mentions

→ Discuss with your teammates using comments

→ Get rid of cc/bcc/email forwards with real-time collaboration

Features coming soon:

→ Automation

→ Power packs for sales and support teams

→ Reporting

→ Email tracking

→ Real-time collision detection

→ SLAs and business hours

→ API integrations via Zapier

→ Gmail Mobile add-on

Have some feedback? Got any exciting ideas for Freshinbox (beta)? We are all ears. Reach out to us at [email protected] or learn more about us here: https://freshworks.com/shared-inbox