PrivacyPulse by Kais

PrivacyPulse: Your PII and Sensitive Data Detection Solution

PrivacyPulse is a powerful Chrome extension designed to help agents using Intercom quickly identify and manage personally identifiable information (PII) and health-related data in customer conversations. With a focus on privacy compliance and efficiency, PrivacyPulse provides real-time visual indicators when sensitive information is detected — ensuring your team stays vigilant and compliant.

🔍 Core Features

PII Detection:
PrivacyPulse automatically identifies and highlights various types of personally identifiable information (PII) in Intercom conversations, including:

- Email addresses
- Phone numbers
- Social Security Numbers (SSNs)
- Credit card numbers
- Dates of birth
- Physical addresses
- Order IDs
- Transaction IDs

Health-Related Information Detection:
Detects health-related terminology across multiple languages, including:

- English
- French
- German
- Spanish
- Custom words added by users

🎨 Customization Options

Tailor PrivacyPulse to your team’s needs with flexible settings:

- Highlight Color: Choose your preferred highlight color with a built-in color picker.
- Highlight Intensity: Adjust the opacity and visibility of highlights with an easy-to-use slider.
- Custom Word Lists: Add your own terms for detection to catch organization-specific sensitive information.
- Exclusion Lists: Prevent certain words from being highlighted to reduce false positives.

🖥️ User Interface Components

Popup Interface: Quick-access panel available by clicking the extension icon:

- Main enable/disable toggle
- Fields to add custom words or exclusions
- Dashboard access button

Dashboard: A comprehensive management hub with:

- Custom word list management
- Exclusion list management
- Language support toggles
- Color and intensity settings
- Import/export functionality for word lists

Documentation: A detailed help section guiding you through setup, features, and best practices.

🔐 Data Privacy

PrivacyPulse prioritizes your data privacy. All processing happens locally within your browser — no data is ever sent to external servers. Designed for privacy-conscious support teams, PrivacyPulse ensures you maintain full control over sensitive information without compromising security.

Stay ahead of privacy compliance and streamline your workflow with PrivacyPulse — the essential tool for safeguarding customer data on Intercom.