Description from extension meta
CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize…
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Description from store
CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize your customer support experience. With patented AI technology, your agents can reply 5x times faster, significantly enhancing efficiency and customer satisfaction.
It gives support agents instant access to the best ticket responses and comprehensive business knowledge, including your knowledge base, product details, and previous interactions.
How to Use the Extension
- Quick Start: Simply add the extension to your Google browser and connect it to your Zendesk account. Connect the extension to your Zendesk account.
- Effortless Integration: Once integrated, the CoSupport Agent begins to work within your Zendesk interface.
- Using AI Suggestions: Receive AI-crafted draft responses and insights directly within Zendesk ticket responses, allowing for faster and more accurate customer support.
CoSupport Agent Allows You To:
- Reduce Support Costs: Efficiently manage your resources with AI-powered support.
- Improve Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer experience.
- Boost Ticket Resolution Speed: Resolve issues more quickly with AI-generated response drafts.
More than Automation
CoSupport Agent goes beyond routine automation. The AI assistant is built on a neural network with machine learning technologies under the hood. Due to reinforcement learning, CoSupport Agent increases the response's accuracy and polishes its communication style along the way. This means our AI doesn’t just automate; it learns, adapts, and evolves to offer smarter, contextually relevant support.
Why It's Unique
- Patented AI Technology: Our solution, acknowledged by the United States Patent and Trademark Office, processes a wide range of queries with high speed, accuracy, and security, all at a lower cost than other popular Large Language Models.
- Data-Driven Customization: Tailored specifically for your business, learning from your customer data and CRM documentation.
- Enhanced Data Privacy and Security: Dedicated server for data storage and anonymized data for AI learning ensure the highest standards of data security.
About CoSupport AI
At CoSupport, we're committed to transforming customer support with AI. Our solutions are designed to augment human agents, not replace them. By leveraging the latest in AI technology, we aim to create a more efficient, effective, and human-centric customer support experience.
Need Help?
For any assistance or queries regarding the setup and utilization of CoSupport Agents, contact us through this web form, https://cosupport.ai/schedule-a-demo. Our dedicated team is always ready to help you streamline your customer support process.
Latest reviews
- (2025-02-07) Rostyslav Pas: The best AI assistant for Zendesk tickets. Recommended!
- (2025-01-28) Mushota Makungu: CoSupport AI has been a game-changer for my daily workflow. This tool streamlines my tasks by generating accurate and relevant drafts for emails and tickets, saving me a significant amount of time and effort. It ensures I can focus more on problem-solving rather than starting from scratch for every response.
- (2025-01-28) Bryle Denzel Masujer: CoSupport AI has been great! This makes my daily tasks more efficient as it gives you drafts relevant to the emails and tickets to be solved.
- (2025-01-27) María Andrea Kinsfater: It is very useful to speed up the work, without losing the quality. The tool has been able to adjust to our needs and I really enjoy using it :)
- (2025-01-09) Sally Abu Aasy: Very helpful tool and it feels like a loyal assistant! Smart, quick and professional answers. Great job
- (2025-01-08) Donia Naceur: this AI tool is so helpful, it made answering emails so much faster and easier!
- (2024-07-05) Kseniya Savchenko: Integrated tools are the best ones! Instead of learning how to use a new tool, you just start using it without delays and hip-hopping between documents to find the correct answer. The tool is cool! A real helper for support agents.
- (2024-07-05) Viktoriia Riabchenko: The speed of response hasn’t been my strongest point while processing tickets. However, customers need a reaction immediately. This extension helps me provide responses much faster. I’m waiting for a team lead feedback after using the extension for a month, and I hope my performance will get positive feedback.
- (2024-06-20) Viktoriia Cherednyk: CoSupport Agent extension has truly transformed our customer service operations. Since implementing it, our team has noticed a significant reduction in the time spent drafting responses, without compromising on quality. The AI drafts are really accurate. Our support agents are now more productive and can handle higher volumes of tickets effortlessly.
- (2024-06-20) Fara Muhammadiev: I was a little bit skeptical about AI’s ability to provide human-like answers despite using GPT in my everyday life and work. You know, you always feel that you talk to a robot. Hence, I was surprised that this tool’s answers are the most human I’ve ever seen, even if compared with GPT that I use most often. I use this Agent’s response drafts in 90% of the cases, roughly, which helps me save time considerably because I don’t need to think carefully about wording or spend time on the research.
- (2024-06-20) Yaroslava Tverskaya: The thing you’d better be aware of is that you need a well-structured knowledge base to make AI work properly. We restructured and expanded ours - and no regrets! It was worth investing time since AI provides accurate answers pretty close to those provided by human agents, even in terms of speech style.
- (2024-06-20) Liubov T.: I’ve never imagined that AI tools for corporate users can be so easy to install and use. For our customer service department, the procedure took a few hours. Agents get the response draft right in Zendesk, they don’t need to switch between windows. We’ll see how it will work in the future, but as for today, we saw a solid start, and we feel quite optimistic.
- (2024-06-20) Eugene Gordienko: Having all the necessary tools in one interface is a dream when you’re managing the endless flow of tickets. With this Agent extension, I work within the usual CRM as response drafts appear in the same interface. Convenient. The response drafts are relevant, too.
- (2024-05-06) Drake Good: Provides relevant answers to clients’ queries within 1-2 seconds. It feels more secure because the final answer is under a human agent’s control. Easy implementation, fixed price. We’re glad we came across this smart AI copilot.
- (2024-05-03) Alex Saunders: Easily implemented into the company’s workflow. Our admin handled it within a couple of hours. The extension usage came to full swing from day one. No confusion on the customer support team’s part.
- (2024-05-03) Alex Khoroshchak: It feels like a natural part of the Zendesk interface, to which I’ve got used for two years in customer support. On the second day of using the extension, you do it instinctively. AI’s suggestions fit well. I personally feel much less pressure when the ticket flow is immense.
- (2024-05-02) Zak Andrews: I was sure that AI solutions are cosmically expensive but they’re not. What is more exciting, for the eight month of the extension usage we’ve never got the sudden message like “plan limit exceeded, consider upgrading for more tickets.” Sure, we’ll upgrade our plan soon since our customer service grows. Though, it will be our decision, not a provider’s one that details limitations for us. So the budget predictability is one of the solution’s features we benefit considerably.
- (2024-04-30) Daria Leshchenko: The most surprising fact was that this smart assistant can communicate like a human! Its tone of voice fits well with our corporate standards. In the customer support process, friendliness and politeness are vital, you know. It implements without any interruptions in workflow, which we consider a huge benefit.
- (2024-04-29) Olha Hanska: CoSupport AI extension is a lifesaver for retail. It helps to maintain the bar of customer service quality high while saving plenty of time. I got the positive feedback from our customer support team after the first month of implementation. The most user-friendly AI I’ve ever seen.
- (2024-04-29) Karyna Naminas: Zendesk’s productivity multiplied, Roughly estimated, the draft delivered by AI needs serious retooling in one case in every twenty. In other cases, drafts are completely relevant and needs just a couple of seconds to finish them and send. Impressive.
- (2024-04-23) Ann Kuss: CoSupport AI has markedly enhanced our operational efficiency with its rapid integration and substantial reduction in ticket processing times. The seamless setup within our CRM system, completed in under a day, alongside the transparent pricing model, greatly facilitated budget management and surpassed expectations.
- (2023-10-27) Valerii Shkolnyi: Cool. Easy to use. Kind of everyday helper. Thanks.
- (2023-10-27) Valerii Shkolnyi: Cool. Easy to use. Kind of everyday helper. Thanks.
Statistics
Installs
111
history
Category
Rating
5.0 (22 votes)
Last update / version
2025-06-11 / 1.4.22
Listing languages
en-US