InboxSLA

InboxSLA — Email Response Time Tracker for Gmail

Missed SLAs cost clients and damage trust. InboxSLA watches your Gmail inbox and alerts you before a response deadline expires — without leaving your browser.

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KEY FEATURES
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⏱ SLA DEADLINE TRACKING
• Assign response time targets to clients or email threads
• Checks your inbox every 5 minutes via background alarm
• Calculates time remaining based on when the email arrived

🔔 PROACTIVE ALERTS
• Desktop notification 2 hours before SLA breach
• Side panel shows all active threads sorted by urgency
• Color-coded status: On Track / Approaching / Breached

📋 SIDE PANEL DASHBOARD
• See all monitored emails at a glance without leaving your current page
• Filter by client, SLA status, or date range
• One-click to open the thread in Gmail

👥 CLIENT MANAGEMENT
• Group threads by client
• Set per-client SLA targets (e.g., 4h for Client A, 24h for Client B)

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FREE vs PRO
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Free:
✓ Up to 3 clients
✓ Up to 10 alerts per month
✓ Side panel dashboard
✓ 5-minute check interval

Pro ($6/month):
✓ Unlimited clients
✓ Unlimited alerts
✓ Custom alert thresholds (e.g., alert at 1h, 4h, 24h)
✓ SLA history & reporting
✓ CSV export

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PRIVACY
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InboxSLA reads Gmail thread metadata (subject, sender, timestamp) to calculate SLA status. Email body content is never read. No email data is stored on external servers — all tracking data remains in your browser's local storage.

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FREQUENTLY ASKED QUESTIONS
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Q: Does InboxSLA read the content of my emails?
A: No. InboxSLA reads only thread metadata: sender address, subject line, and received timestamp. The body of your emails is never accessed.

Q: Will it work if I have multiple Gmail accounts?
A: InboxSLA works with the Gmail account you're currently signed into in Chrome. Multi-account support is on the roadmap for a future Pro feature.

Q: What happens if Chrome is closed when a deadline approaches?
A: Chrome Alarms require Chrome to be running. If Chrome is closed, the alarm fires when Chrome is next opened. We recommend keeping Chrome running in the background if SLA compliance is critical.

Q: Can I use this for non-work emails?
A: Absolutely. InboxSLA works with any Gmail inbox — personal, work, or Google Workspace.

Q: How is "response time" calculated?
A: The SLA clock starts when an email arrives in your inbox. It stops when you send a reply to that thread. Business hours calculation is available in Pro.