Quality is a tool for improving customer support quality, allows you to effortlessly provide peer-reviews without leaving your CRM.
Quality, within the Operator framework, addresses the needs of Quality Assurance Managers who are responsible for maintaining and enhancing the quality of interactions within CX teams. Its intended purpose is to provide a seamless and cost-effective solution for improving agent performance, monitoring customer interactions, and ensuring consistent service quality through peer-to-peer feedback.
Statistics
Installs
675
history
Category
Rating
5.0 (1 votes)
Last update / version
2024-10-29 / 3.0.28
Listing languages
en-US