Description from extension meta
A QueueMetrics AGAW extension for Chrome
Image from store
![QueueMetrics AGAW](https://i.ytimg.com/vi/SYKzK791_ak/default.jpg)
Description from store
In high-performance call-center set up, with large and distributed agent groups, high situational awareness by agents is a must. It is also important to have "off band" live communication lines going from supervisor to agent and vice versa.
QueueMetrics addresses this need using a module called Agent Awareness (AGAW).