RingCentral for Google
Extension Actions
CRX ID
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Description from extension meta
For organizations powered by Google Chrome, Workspace and ChromeOS, the browser is the primary engine of productivity. However,…
Image from store
Description from store
For organizations powered by Google Chrome, Workspace and ChromeOS, the browser is the primary engine of productivity. However, fragmented tools and "context switching" between work and separate communication apps can hinder team focus and data consistency.
RingEX for Google makes it easy for your teams to access key phone features without leaving their Google applications, simplifying workflow, and increasing productivity.
The new version of RingEX for Google Chrome provides a unified, enterprise-grade and feature-rich communication layer that lives in the Chrome browser where your teams work. At an overview, this version offers:
✅ Eliminate manual dialing or copy-paste using click-to-call and other actions from any browser webpage
✅ Efficient client handoffs with contextual transfer from an AI Receptionist to a staff member
✅ Handle high-volume inbound traffic with integrated Queue Call Handling
✅ Centralize your team communication with a shared SMS inbox and AI writing tools
✅ Capture every important detail automatically using AI-powered Live Notes during calls.
✅ Unified visibility with "Heads-Up Display" (HUD) to see who is online or busy at a glance across the organization.
✅ Maintain a paperless, secure environment with Digital Faxing
✅ Search through your RingCentral, Google, and Microsoft contacts in one centralized list.
Ready to modernize your workflows?
You can upgrade to the latest version from within the app. For steps to upgrade, visit:
https://support.ringcentral.com/article-v2/2104.html?brand=RingCentral&product=RingEX&language=en_US
Contact your administrator if installation is restricted by your organization. For admin guide, visit:
https://support.ringcentral.com/article-v2/managing-your-ringcentral-for-google-settings-in-the-integration-console.html?brand=RingCentral&product=RingEX&language=en_US
New users? Sign up to see how browser-based communication can transform your workflow at
https://www.ringcentral.com/office/plansandpricing.html
Latest reviews
- Vincent Tanas
- PLEASE PLEASE PLEASE FIX IT FIX IT FIX IT FIX IT Dear team, How could you? How could you release the raw product? Where was your testers? Do you play under your baby boy project manager desicions? It's a shame, that pro programmers with over 200.000 users made so many people unhappy and complaining.
- Jesse Lopez
- This thing sucks, it does not stay in the browser, it creates a new tab instead of staying in the same window as the old version did. Also keeps asking to allow mic permissions when they are already on
- Telepcanin 28
- Why is chrome extension bugging so much that I have to restart it every two minutes just to be able to make a dial since the app freezes in a matter of one minute after I have restarted it.
- Andrew Roy
- IT IS NOT WORKING, IT IS TIME CONSUMING AS I HAVE TO UNINSTALL AND INSTALL BACK UP AGAIN THE EXTENSION. THIS IS TERRIBLE FOR WORKING PURPOSES. FIX YOUR STUFF.
- Dispatch Astra
- Please fix the app, its not working with the new update.
- Jerry Neilsen
- App has worked fine for several years no problems. Spent almost an hour on the phone with RC tech support re doing things I already told them I tried, then have them tell me that this app does not work with the latest google update. I asked if they were working on resolving this issue and was told they don't have a ticket created to do so. I'm like don't you think that would be a good idea to create a ticket and get on this? There suggestion was to go back to a previous version on Chrome. Really? So disappointing when you have a company not on top of things. I suggested they look at the reviews on the app. I think if that is their answer they are going to get a lot more calls and negative reviews. Please just fix it to work with the updates. I'm sure Google did updates for a reason. Maybe like security? RC has been pretty good in the past but I did not get a good response on this issue.
- Nick Flake
- Terrible extension. Literally stops working multiple times a month. Tech support offers Zero help with any troubleshooting. I do not recommend for any potential business users. It's not worth the headache of constant issues.
- Ryan Ingram (Zweifooter)
- When you first install this extension, it works and does everything it's supposed to. BUT, if you click on the banner to update, it becomes the "RingEX for Google Call" extension, which has no functionality to it whatsoever, does nothing, and forces you to close out the desktop app because it is actively designed to work against it, rather than with it. I think you guys should disable the update functionality for the extension until it can update into a version of itself that actually works and does something beyond putting a useless ring central logo in the browser extension menu.
- Rafael Lopez
- I think it just stopped working.
- zack m
- literally just doesn't work anymore
- M W
- App Extension Is Not Reliable.
- Zachary Kessler
- Terrible software please fix
- Ali Tambiev
- HORRENDOUS is the only word applicable to this extension. Glitching. Not even calling WHEN you need it the most.What are you cahrging people for? FIX this PO ASAP, clowns
- Mar Guev
- buggy
- Access Equipment Corp
- Lots of BUGS this extension for contact center is BAD please upgrade it!!!!!!!!!!!!!!!!!
- Mr Robert Rudolph
- Some problems , but i've just downloaded it. we will see,
- Kaan Demirel
- We want to be able to add images or files to extension as in the original app. We can add them to the desktop app, but we cannot add them to the chrome extension.
- James Mittermair
- By far, this extension for contact center is the worst I've ever seen in my entire professional career. I would give it zero stars if I could.
- Vincent Valentine
- Unless it's fixed, using it is very disruptive. Important calls are being ruined because of this extension. It has immense potential and could tremendously benefit users.
- Andrew B
- Call centre Users complain about it all the time. Not good at all.
- Nikola Rajkovic
- This can be so useful extension. I am pleasing RingCentral to do update on it ASAP and make it much better than it is now. Its much easier for using than program.
- Smiling John
- i've had to use this app for my job every day for the last 6 months and its incredibly unreliable. this app will drop audio consistently resulting in the caller being unable to hear your voice. if you change your status (for a lunch or for a break) when you go back to available status, the first few calls will have no audio. the only fix for this problem is to log out of the app, uninstall and reinstall the browser extension then log back in. this is time consuming and very frustrating for customers because the only option is to hang up on them so you can go thru the process of fixing it since they can't hear what you are saying. who wants to be hung up on when you are needing assistance? i don't! i have no idea why this app is advertised as the #1 soft-phone app as you can't rely on it to work for any length of time. in my fast paced job where my managers are watching every move i make, it is frustrating to think a broken phone app could be the reason why i could potentially be written up or even terminated for trying to do my job while having to fix a consistently broken phone app every few hours.
- Josh Ellison
- Our call center of ~20 people uses this extension to 1-click dial out of the RingCentral main app. The extension is great when it works, but randomly logs out, crashes, or doesn't work frequently. We end up troubleshooting on our own most of the time, as RC's tech support and online help articles are essentially useless.
- Christina (APlusLift)
- I cannot tell y'all how frustrated I am with RC. We as a business have been using RC for years now. It worked fantastically until about a year ago when I started getting strange messages. Our whole company uses Chromebook - RC started not allowing log in, or logging me out without notice, or giving me odd messages like "you are low on disk space", etc. which is ridiculous. I take hundreds of calls a week. Are you telling me I have to use this little tiny extension instead of the RC browser now? Just because I use a Chromebook? We are going to have to switch to another provider.
- Hilliary Andreasen
- Caller ID in extension doesn't work. All calls come up as Unknown =[
- Jörg Madeheim
- For a few days now, a fixed area code has always been automatically dialed in advance of the election. We can't dial
- Jörg Madeheim
- For a few days now, a fixed area code has always been automatically dialed in advance of the election. We can't dial
- Michael Thornton
- The simple becomes complicated. I tried to send my first SMS and when the estension noted that a ;valid number' which was my own phone number, wasn't valid, it placrd a pause on my account form the administrator (me?) and I was unable to use the extension. So the simple act of trying to send a SMS led to my inability to use the app at all. As with most Ring Central apps, and the user interface, it is convoluted, clumsy, and complicated. Nothing is simple, and that leads to wasted time and energy.
- Michael Thornton
- The simple becomes complicated. I tried to send my first SMS and when the estension noted that a ;valid number' which was my own phone number, wasn't valid, it placrd a pause on my account form the administrator (me?) and I was unable to use the extension. So the simple act of trying to send a SMS led to my inability to use the app at all. As with most Ring Central apps, and the user interface, it is convoluted, clumsy, and complicated. Nothing is simple, and that leads to wasted time and energy.
- Jerry Compton
- How can you adjust the volume of the ring or at least toggle off the ringing noise in browser?
- Jerry Compton
- How can you adjust the volume of the ring or at least toggle off the ringing noise in browser?
- Enrique Mustieles
- Screw RingCentral. I'm switching to Dialpad
- Enrique Mustieles
- Screw RingCentral. I'm switching to Dialpad
- Kyle King
- I am able to log in but once it's time to load at all it just has a spinning wheel and does nothing. The only feature wanted is click to call as I would rather use the downloaded program.
- Kyle King
- I am able to log in but once it's time to load at all it just has a spinning wheel and does nothing. The only feature wanted is click to call as I would rather use the downloaded program.
- Jonas Blom
- can almost copy paste other reviews from in here, having the same experience. Having to uninstall/reinstall at least 2-3 times a week, when it works it's good but the hassle of making it work is not worth it.
- Jonas Blom
- can almost copy paste other reviews from in here, having the same experience. Having to uninstall/reinstall at least 2-3 times a week, when it works it's good but the hassle of making it work is not worth it.
- Anonymous
- It needs to be uninstalled and reinstalled constantly or you can't log in. When it works it's good though. Pretty terrible for a paid service though
- Randell “W” Martin
- it doesn't work. it just spins the circle of death at me. I've done everything to fix it but it craps out...
- Randell “W” Martin
- it doesn't work. it just spins the circle of death at me. I've done everything to fix it but it craps out...
- Дмитрий Гертих (Dmitriy Hertikh)
- Хреново работает!
- Harry Norman
- By far the worst calling extension, constantly crashes or just doesn't work meaning you have to redownload and install over and over again.
- Harry Norman
- By far the worst calling extension, constantly crashes or just doesn't work meaning you have to redownload and install over and over again.
- Virginia Lash
- It is the worst. This company is the worst. They are so unhelpful; the stupid extension rings so loudly, and you can't make it not ring. I already have my phone, my desktop app, and my cell all ringing, and then I have the extension BLASTING through my earphones, and there is no setting to turn off. I only wanted this so I could easily use the text feature with phone numbers without copying and pasting into the ring central desktop app, which isn't worth it. I hate this company so much don't ever use them. It makes it even more frustrating that it would be THE easiest fix if they just thought it through for ONE second, yet there is no solution. Outrageous.
- Paul Costea
- I have to reinstall it every couple of days because it stops working.
- Paul Costea
- I have to reinstall it every couple of days because it stops working.
- Taylor Stanley
- EXTREMELY FRUSTRATING. Terrible extension. Constant updates are made to this extension with no notice to users. You will need to delete the extension and re-download it multiple times a week to get any text messages to come through. Calls echo badly. Don't use unless you have to.
- Taylor Stanley
- EXTREMELY FRUSTRATING. Terrible extension. Constant updates are made to this extension with no notice to users. You will need to delete the extension and re-download it multiple times a week to get any text messages to come through. Calls echo badly. Don't use unless you have to.
- Dereje Abebe
- I used to dial by clicking the icon directly from my CRM. Now I have to copy and paste it to the desktop app. I have spent so much time trying to get it to work, but no luck. I already paid for a year, so I am stuck with these guys. It is so annoying and frustrating.
- casey rosica
- crashes everyday sometimes multiple times. calls can lag or arent always clear. extension is good for auto dial but has issues every day. needs better update.