Manage payments inside tickets and emails. Works with Zendesk, Help Scout, Intercom, Freshdesk, Front, Desk.com, Gmail and more.
The ChargeDesk extension allows you to view and update your customers no matter where you are on the web. You can refund charges, cancel subscription, create new charges and more. Customers matched based on their email address which allows our extension to work on any web page which contains email addresses. When a customer is found, a tag showing the customer's latest or total payments is added next to their email address. If you do not have a ChargeDesk account, one will be created for you when you connect your payment gateway after installing the extension. This only takes a few seconds. Supported Gateways: https://chargedesk.com/gateways Supported Helpdesks: https://chargedesk.com/helpdesks Many helpdesks and web-based email programs will work by default. The ChargeDesk extension will also work with your internal web-based dashboards where you display email addresses. If the system you use does not work with ChargeDesk, please email us at [email protected] and we'll take a look. --- Fast This extension has been optimised to use only the minimum resources required to operate. When not needed it will unload and will not continue running in the background. We've used some clever algorithms to allow us to really quickly scan your pages for customers. We only send the bare minimum information back to our servers and use caching to wherever possible. --- Secure The ChargeDesk extension has been built with security as a core feature. All communication to our servers is performed using the latest encryption algorithms. When looking up customers on web pages you visit, the data is secured using a one-way hash. This means that no information about your browsing behaviour is ever accessible from our servers. We offer 2 factor authentication as an additional security measure. You can require this for accessing any customer information, or only when performing updates (such as refunding a charge). By using revokable access tokens, even if your personal computer is attacked, your underlying payment gateway will not be compromised. --- Pricing that scales with your business Your first 14 days of using ChargeDesk are free of charge! This allows you to test the service and in the (incredibly unlikely) case you find it's not for you, you pay nothing. Plans start at $29/mo. Further information can be found at https://chargedesk.com/pricing --- Release notes: 10 July 2022 - Added support for new Intercom Inbox 12 May 2022 - Fixed issue with Hubspot integration 2 September 2021 - Added support for Shopify, Improved support for Zendesk Workspaces 23 Feb 2021 - Updated several integrations, added support for multiple email & phone matches at once 4 June 2020 - Updated Intercom Integration 14 April 2020 - Big fixes 28 February 2020 - Big fixes, Upgraded HubSpot support 20 July 2019 - Added HubSpot support 16 March 2019 - Upgraded extension for Chrome 73 site isolation compatibility 18 December 2018 - Added more information to customer tags 13 December 2018 - Even more Freshdesk fixes 11 December 2018 - Further Freshdesk upgrades and other bug fixes 5 December 2018 - Upgraded Freshdesk support 26 November 2018 - Upgraded Help Scout support 29 October 2018 - Bug fixes and performance tweaks 17 October 2018 - Bug fixes and performance tweaks 22 September 2018 - Bug fix for processing email tags with dots in them 15 August 2018 - Compatibility with new Freshdesk Mint apps 6 July 2018 - More Help Scout upgrades 15 June 2018 - Help Scout upgrades 24 April 2018 - Performance upgrades 2 April 2018 - App now matches Intercom's redesign 21 January 2018 - Improved email charge tagging 20 December 2017 - Support for new Help Scout design 15 November 2017 - Added support for Freshdesk Mint UI 13 November 2017 - Intercom & general bug fixes 29 July 2017 - Intercom and Desk fixes 29 May 2017 - Added support for tagging exact charge related to support tickets 26 May 2017 - Zendesk upgrades 5 May 2017 - Even more support for Intercom upgrades! 1 April 2017 - More support for Intercom upgrades 28 March 2017 - More support for Intercom upgrades 25 March 2017 - Support for Intercom upgrades 22 March 2017 - Fixed issue matching Desk.com support emails 4 February 2017 - Fixed customer tag styling and an issue with 3rd party script conflicts 14 December 2016 - Fixed Help Scout rendering issue 7 December 2016 - Support for Intercom domain change 6 November 2016 - Major update! Find out what's new: https://chargedesk.com/docs/whats-new 28 October 2016 - Improved Zendesk support 18 October 2016 - Bug fixes for domain matching 5 October 2016 - Updated Zendesk support & improved agent logging 30 September 2016 - General performance and reliability updates 17 September 2016 - Improved Desk support 2 September 2016 - Improved Help Scout support 1 September 2016 - Improved Freshdesk support 29 August 2016 - Intercom layout improvement 18 August 2016 - Performance improvements, particularly for Intercom 13 August 2016 - Improved Freshdesk compatibility 21 July 2016 - Collapsed/expanded state is now maintained when you return to a page 14 July 2016 - Improved Intercom & Desk.com UI, various bug fixes 16 May 2016 - Fixed a critical bug causing the ChargeDesk panel not to show 14 May 2016 - Added full functionality to Help Scout including searching 16 April 2016 - Fixed Intercom & Gmail rendering issues 26 March 2016 - Limited size for embedded panels 5 March 2016 - Bug fixes, improved Zendesk compatibility 24 February 2016 - Bug fixes, improved Help Scout compatibility 9 February 2016 - Front support, additional settings 22 January 2016 - Bug fixes, improved frontapp.com compatibility 29 December 2015 - Performance updates, improved Intercom compatibility 5 December 2015 - Improved Intercom compatibility 26 November 2015 - Improved Zendesk compatibility 16 November 2015 - Removed some bugs from Help Scout integration 6 October 2015 - Improved customer support pages (added self invoice editing and billing history) 1 September 2015 - Added the ability to send invoices to new customers 23 June 2015 - Bug fixes and added support for Salesforce Desk.com 8 June 2015 - Fixed a problem with the panel not showing in Zendesk in some situations. 7 June 2015 - Added Freshdesk support. 1 June 2015 - Added Help Scout & Intercom support. 25 May 2015 - Added Zendesk support. 24 May 2015 - Added the ability to see billing and shipping addresses for customers. 20 May 2015 - Launched!
- (2022-09-08) Carla and Emma Papas: LOVING CHARGEDESK! I've integrated it with Front and it's making our support system SO much more streamlined!
- (2021-03-08) thomas martin: I use Chargedesk to run my entire business. It makes it so easy for my agents to collect payment from customers over the phone and to manage subscriptions for customers. James is always extremely helpful whenever I have questions as well. 100% must have if you take payment over the phone or have agents the manage refunds/subscriptions/etc over the phone.
- (2020-02-07) Ron Howard: THIS EXTENSION IS JUST WHAT I NEEDED FOR MY BUSINESS.
- (2019-05-18) Luke Moulton: If you're using Zendesk + Stripe, this plugin will save you a heap of time. Love it.
- (2016-11-06) Joseph N. Gerocs: One of my favorite extensions, extremely useful. Great integration with Help Scout. Highly recommended!
- (2016-10-07) Scott Cate: this extension is amazing. if you have a stripe account (and they support others) this tool is a must have. just watch their help videos for 5 minutes and you'll instantly see the benefits. We also use the zendesk plug in.
- (2022-01-11, v:1.3.7) Karina Jacobsen: Paypal resolution centre
Hello, I would like to know if chargedesk would allow agents to reply to PayPal resolution centre or it will allow just to make refunds?
- (2021-02-03, v:1.3.5) mopsydizzle: new signup is not possible, account creation totally broken
Cannot create an account from the web extension, cannot create an account from the ios app, cannot create an account from the website. Hangs on the page where it says enter company name and user name. When submitted, does not recognize that text was entered into any field and displays a message saying to fill the fields regardless of what was typed. This occurs on both the page with the 4 fields where you insert your company, email, name, and password, as well as the one from the site where you enter the email and password and then go to another page to fill in company details. Both are nonfunctional, and the mobile app also does not work.
- (2020-11-08, v:1.3.5) Raja Nazim: Login Issue
Login not working with extension. When you login, it keeps showing the login form.
- (2018-10-29, v:1.1.50) Login problems.
Login not working with extension. When you login, it keeps showing the login form.
- (2016-12-15, v:1.1.25) Tab Freezing when on localizejs.com
If go to localizejs.com and click on pricing. It completely freezes my tab. Renders it useless. After much debugging it is your extension that does this. No idea why. I'll assume that it's possible this is happening on other sites as well.