Notify-Me for Zendesk

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Real time Zendesk Ticket Notifications

Latest reviews

• (2023-09-04) Louise Feaheny: A complete game-changer! For years we've been frustrated with Zendesk's lack of notifications when a new ticket arrives. We discovered Notify-Me and it's completely changed the way that we do things. Response times were really important to us before, but we've managed to improve them while multi-tasking thanks to Notify-Me. It's really easy to install and it just works. Thanks!
• (2023-08-31) Dave Gargula: Super easy to setup and a true game changer in helping you multitask. I use this for my ticket queue while I'm working on other projects and it's just the tap on the shoulder I need to keep my response times down!
• (2023-03-27) Andrea Speranza: Browser notifications doesn't work most of the times, it always shows that there are for example 2 or 3 new tickets, I would like to see every single ticket notification the time that it arrives. Another thing that bothers me is that when you click on a brower notification it opens every ticket the extension has notified before that, that is not good, it should open only the one that u clicked the notification of
• (2023-02-06) Daniil Man: Great extension! Really helps increase efficiency and focus
• (2023-02-02) Carlos Ruiz: Thank you for implementing the requested feature! That shows a great team that is willing to upgrade and listen to their users! This is best extension hands down.
• (2022-10-17) SkryDll: We used outlook notifications and they were not very good. The notify me helps because it does a loud noise and it’s focusing only on Zendesk. The outlook doesn't
• (2022-10-17) Joaquim Colomer: Helps not to miss important tickets. We have a chat connected to Zendesk and when a chat pops up we receive a notification via Notify Me.
• (2022-10-17) Andrew Kenny: On slow days my team will multitask and spend the time between tickets doing other things. Without Notify-Me, they’d have to manually bring up their Zendesk window every few minutes to check if a new ticket had come in. Now they can just listen for the alert and carry on with their other side tasks more productively.
• (2022-10-12) Nizar Maarourfi: Zero configurability. Reliability is questionable too. It's best to stick to Zendesk triggers, or move from away from Zendesk all together since it still doesn't support native notifications in 2022!
• (2022-08-25) Florian v. Rooij: App randomly turned paid. It was always free. The pricing is way too high and turning the app paid without pre-warning is utter nonsense. Uninstalled it, turned 5 star review into 1 star and cannot recommend it anymore. A shame.
• (2022-05-10) Beth Mac: Love This!!! My notifications were coming in *so loudly* (because other apps were too soft so I had to crank my volume up) but they added a volume option for me! (Maybe for others too but I love it so I'm claiming it.) Thank you so much!!
• (2022-03-10) Jeff “moderntale” M: This app is really helpful! I was wondering if there is a way to control the notification separately for each Zendesk view? (ex. I want one of my views to have silent notifications while my other view I want the sound notification on).
• (2022-03-08) Iaroslav D.: Useful extesion. One question: is it possible to change the notification sound? I wanted to change it to softer sound but when i put my .wav file and renamed it to "button_click.mp3" Then there were no notification sound at all and the extesion became corrupted I wanted to insert this calm sound for my notication https://drive.google.com/file/d/1K5wLwfV6wfXPD3x1-zMCGpARi0haoexx/view?usp=sharing Is it somehow possible to change the sound to a custom one or make it quieter? Thank you
• (2021-10-20) Renato Lippi: This extension is great, but only 3 stars because I can´t select more than one view simultaneously. Hope you update it and so this extesion will be super great!!! Thansks!
• (2021-10-13) Ahmad Tri Anggara: thanks for the update sound, really happy for use this extension for me ..
• (2021-10-13) Chris Bailey: Until the latest update, was working perfectly, now the new update has come out the notification sound is horrible, it should allow us to change this to one we like.
• (2021-05-21) Corrine: This is useless because everytime you refresh it turns off and you have to log back in again for it to work. HELLO! Its zendesk, I have to refresh often to see the new tickets that you are supposed to be alerting me about. Now how can you alert me if I don't refresh and if I refresh you won't alert me....
• (2021-05-21) Corrine Byrd: It didn't really work. It would keep turning off if I went to a different tab and then a new ticket would come in and it would make no noise or notification at all. It worked maybe 10% of the time on my mac.
• (2021-01-11) Indranovich Saputra: Nice plugin, is there any update to change notification sound? and mine is always ask for login/launch every time i minimized the view
• (2020-11-13) Matt Walley: Is this still supported? For my Zendesk instance it shows my available views to switch to and when I click on them to switch, it loads and goes back to my default view queue.
• (2020-11-02) Cristian Vlase: It's a bit buggy. Sometimes it doesn't connect or if it stays connected it doesn't always show me the tickets when clicking on the extension.
• (2020-08-06) Andy Kourkoulos: Keeps going to the default view, which is not helpful. I have other views available on the drop-down list, but they don't "take". If you can help me get it to work properly, I'll give it more stars....
• (2020-07-19) Gabriel Zambrano: La extensión no funciona cuando cambias a las vistas personales, se desactiva y cuando chequeas por qué no te avisó que llego un ticket es porque se reinició y solicita una y otra vez el dominio
• (2020-04-14) Kevin Reid: Albeit simple, it's still a great tool when it works. It's insane that Zendesk hasn't developed something similar. It's been 2.5 years since it's last update. I know it's a free extension and we shouldn't expect much, but it's become buggy over the last year and it would be great to have an update. I'd be happy to pay a one-time fee for this extension if it would get consistent updates.
• (2020-01-28) jithin jayarajan tv: Wish badly that we had notification for all views
• (2019-12-18) Rodrigo Rivera: Please Help! Notify me is not launching anymore, it was working perfectly until 2 months ago o so... now I can't log in. Any advice?
• (2019-12-06) Why does it not stay signed in? Does it need to be updated or something?
• (2019-11-29) Magalie Vieilledent: Hi ! It is a great extension. But I have one issue with the number of requests / minutes. Sometimes, the tool cannot login because the numbers of requests per minutes is too high. Could you help me ? Best regards,
• (2019-06-25) mosab Shlimbo (Shlimbo): love it cc almadar
• (2019-04-15) World MNG: The extensión only works with the 1st View that you have on Zendesk, the hability to select a different View stopped working a few months ago and there's no update yet! It would be awesome to have it working again as it really helps to choose what View you want to monitor. Thank you!! PS: It goes to 3 stars since It's not usefull to me anymore :(
• (2018-06-06) Bruce Ackerman: Doesn't seem to notify you though with a popup. Am I missing something?
• (2018-05-02) Scott McCoy: It shows the number of open tickets on the icon, but never shows anything in the pop-up window other than the login. Doesn't seem to work.
• (2018-02-19) magie abaza: It's really helpful, however i wish if i can choose more than one view for the notification to work!
• (2017-09-25) Mathias Stjernström: Really nice plugin. But I wish we could change the sound, would like something louder :)
• (2017-05-08) Pauline Majer: Oh man! We've been using zendesk extensively, and trying to keep our response time amazing -- we needed a way to be able to do other things, but still be notified when a ticket would come in. Say Hello to Notify-me! LIFE SAVER! I never miss a ticket anymore :)
• (2017-05-08) matt burns: Easily the most amazing value extension I've ever had and I've used thousands. One click to install, thousands of hours saved. THANK YOU FOR MAKING THIS!!!
• (2017-05-08) Assaf Zarfaty: FInally a solution that works!

Latest issues

• (2023-03-15, v:2.0.17) Amelia Yono: Monthly price
  Hi! Is the $5 monthly price per browser the extension is added to?
• (2022-07-07, v:1.0.29) William Villegas: Notification Sound Volume and Sound Type
  Hello, I really like this product. It would make it great for me if you could help with the items below. 1. The sound is a single chirp that last about one second. Can you make the sound continue longer for about 3-5 seconds or multiple chirps to make it more noticeable? 2. Is there any way to change the sound type. I want something more obnoxious to make sure we don't miss the notification. 3. Is there a way to increase the sound volume? (I have the sound volume on High and my speakers on max. The audible alert volume is still too low and easy to miss.)
• (2022-03-22, v:1.0.22) Joaquim Colomer: Notification settings
  Hi, I was wondering if a) is there a way to obtain a notification different than the sound? b) Is there any alternative sound for the notification?Thank you