Notify-Me for Zendesk

Brilliant extension, works like a charm. If you are someone using Zendesk, this is go to extension.

Its saves me a lot of time!

The best and only solution for Zendesk notifications. This will help you open and assign tickets in seconds

The extension is great! And the team was super responsive to fix a small bug I found. For any support agent who wish to get notified by sound on new tickets, I highly recommend it!

I will start by saying that it is unbelievable to me that Zendesk has no native alerts feature, even just a popup to notify you when a ticket has hit the triage queue. By default, your workflow basically must include tabbing to Zendesk and clicking the refresh button every few minutes (losing track of what you are doing in the process!). Luckily there are enterprising individuals in this world who are not simply content to suffer under the yoke of workflow interruptions, and they made this extension. It is simple in concept, but absolutely feature complete, highly configurable, and very responsive (alerting to new tickets within 5 seconds or so of them arriving). You can easily configure it to watch only specific queues, alert you on new comments, status changes, or just new tickets in those queues, push a notification through to your OS or use sound alerts only, change the alerting sound (covering everything from professional pings to the hilarious donal message "There is a new message for my master!"). The app refreshes its login whenever you open Zendesk so there was never a case where I was silently logged out and not receiving notifications or anything (sometimes an issue with alternatives). I would say this is a mandatory cost for any discerning Zendesk user!!

I have thoroughly enjoyed this extension and I appreciate all the effort and work you've put into it. Thank you.

Thanks so much for creating this extension for Zendesk! We had a few team members trial the extension out after looking for a tool just like this for over a year and it has been such a game changer for our efficiency. It has helped our team's response times and allowed us to multitask on other projects without missing another ticket. It's a really great tool, and am excited to expand this to the team!

I’ve been using this Chrome extension for a few weeks now, and it’s been a total game-changer for me. As someone who’s constantly juggling multiple tasks, keeping up with Zendesk tickets used to be a challenge. But this extension has made it so much easier. The real-time notifications are a lifesaver. I no longer have to keep checking Zendesk every few minutes to see if there’s a new ticket—I get notified instantly, no matter what I’m working on. It’s helped me respond to tickets faster and stay more organized throughout the day. Setting it up was a breeze, and I appreciate how seamlessly it fits into my workflow. Honestly, I don’t know how I managed without it before. If you’re working in customer support and want to stay on top of things, this extension is a must-have!

This is a pretty neat extension; it is a great addition to Zendesk and helps me streamline my workflow. Simple, but very effective!

Working perfect and the guys are very helpful if any issues

Working perfect and the guys are very helpful if any issues

This is an amazing extension for Zendesk users. It allows me to be notified from multiple views, which is very useful for managing different types of tickets. I can customize the sound and the popup alerts to suit my preferences. I don’t have to waste time checking the Zendesk window constantly, I can just focus on my other tasks and wait for the notification. Notify-Me has improved my productivity, efficiency, and response times a lot. It is very simple to install and configure, and the support team is responsive, even if sometimes delayed, and always helpful. I highly recommend Notify-Me to anyone who uses Zendesk. It is worth every penny.

Notify-Me is a must-have extension. Permits you to multi-task and raise your productivity all the while keeping an 'ear' on incoming Zendesk tickets.

I love this extension! Used and loved daily!

The team over at Notify Me is incredible. I reached out to them asking if they could add a specific sound notification my team and i were interested in having. They not only responded quickly, but they were more than happy to add it to the extension. My team uses Notify Me every single day for work and we don't know what we would do without this amazing extension. Thanks guy!

A complete game-changer! For years we've been frustrated with Zendesk's lack of notifications when a new ticket arrives. We discovered Notify-Me and it's completely changed the way that we do things. Response times were really important to us before, but we've managed to improve them while multi-tasking thanks to Notify-Me. It's really easy to install and it just works. Thanks!

A complete game-changer! For years we've been frustrated with Zendesk's lack of notifications when a new ticket arrives. We discovered Notify-Me and it's completely changed the way that we do things. Response times were really important to us before, but we've managed to improve them while multi-tasking thanks to Notify-Me. It's really easy to install and it just works. Thanks!

Super easy to setup and a true game changer in helping you multitask. I use this for my ticket queue while I'm working on other projects and it's just the tap on the shoulder I need to keep my response times down!

Super easy to setup and a true game changer in helping you multitask. I use this for my ticket queue while I'm working on other projects and it's just the tap on the shoulder I need to keep my response times down!

Browser notifications doesn't work most of the times, it always shows that there are for example 2 or 3 new tickets, I would like to see every single ticket notification the time that it arrives. Another thing that bothers me is that when you click on a brower notification it opens every ticket the extension has notified before that, that is not good, it should open only the one that u clicked the notification of

Great extension! Really helps increase efficiency and focus

Thank you for implementing the requested feature! That shows a great team that is willing to upgrade and listen to their users! This is best extension hands down.

Thank you for implementing the requested feature! That shows a great team that is willing to upgrade and listen to their users! This is best extension hands down.

We used outlook notifications and they were not very good. The notify me helps because it does a loud noise and it’s focusing only on Zendesk. The outlook doesn't

We used outlook notifications and they were not very good. The notify me helps because it does a loud noise and it’s focusing only on Zendesk. The outlook doesn't

Helps not to miss important tickets. We have a chat connected to Zendesk and when a chat pops up we receive a notification via Notify Me.

Helps not to miss important tickets. We have a chat connected to Zendesk and when a chat pops up we receive a notification via Notify Me.

On slow days my team will multitask and spend the time between tickets doing other things. Without Notify-Me, they’d have to manually bring up their Zendesk window every few minutes to check if a new ticket had come in. Now they can just listen for the alert and carry on with their other side tasks more productively.

On slow days my team will multitask and spend the time between tickets doing other things. Without Notify-Me, they’d have to manually bring up their Zendesk window every few minutes to check if a new ticket had come in. Now they can just listen for the alert and carry on with their other side tasks more productively.

Zero configurability. Reliability is questionable too. It's best to stick to Zendesk triggers, or move from away from Zendesk all together since it still doesn't support native notifications in 2022!

Zero configurability. Reliability is questionable too. It's best to stick to Zendesk triggers, or move from away from Zendesk all together since it still doesn't support native notifications in 2022!

App randomly turned paid. It was always free. The pricing is way too high and turning the app paid without pre-warning is utter nonsense. Uninstalled it, turned 5 star review into 1 star and cannot recommend it anymore. A shame.

App randomly turned paid. It was always free. The pricing is way too high and turning the app paid without pre-warning is utter nonsense. Uninstalled it, turned 5 star review into 1 star and cannot recommend it anymore. A shame.

Love This!!! My notifications were coming in *so loudly* (because other apps were too soft so I had to crank my volume up) but they added a volume option for me! (Maybe for others too but I love it so I'm claiming it.) Thank you so much!!

Love This!!! My notifications were coming in *so loudly* (because other apps were too soft so I had to crank my volume up) but they added a volume option for me! (Maybe for others too but I love it so I'm claiming it.) Thank you so much!!

This app is really helpful! I was wondering if there is a way to control the notification separately for each Zendesk view? (ex. I want one of my views to have silent notifications while my other view I want the sound notification on).

This app is really helpful! I was wondering if there is a way to control the notification separately for each Zendesk view? (ex. I want one of my views to have silent notifications while my other view I want the sound notification on).

Useful extesion. One question: is it possible to change the notification sound? I wanted to change it to softer sound but when i put my .wav file and renamed it to "button_click.mp3" Then there were no notification sound at all and the extesion became corrupted I wanted to insert this calm sound for my notication https://drive.google.com/file/d/1K5wLwfV6wfXPD3x1-zMCGpARi0haoexx/view?usp=sharing Is it somehow possible to change the sound to a custom one or make it quieter? Thank you

Useful extesion. One question: is it possible to change the notification sound? I wanted to change it to softer sound but when i put my .wav file and renamed it to "button_click.mp3" Then there were no notification sound at all and the extesion became corrupted I wanted to insert this calm sound for my notication https://drive.google.com/file/d/1K5wLwfV6wfXPD3x1-zMCGpARi0haoexx/view?usp=sharing Is it somehow possible to change the sound to a custom one or make it quieter? Thank you

This extension is great, but only 3 stars because I can´t select more than one view simultaneously. Hope you update it and so this extesion will be super great!!! Thansks!

This extension is great, but only 3 stars because I can´t select more than one view simultaneously. Hope you update it and so this extesion will be super great!!! Thansks!

thanks for the update sound, really happy for use this extension for me ..

This is useless because everytime you refresh it turns off and you have to log back in again for it to work. HELLO! Its zendesk, I have to refresh often to see the new tickets that you are supposed to be alerting me about. Now how can you alert me if I don't refresh and if I refresh you won't alert me....

This is useless because everytime you refresh it turns off and you have to log back in again for it to work. HELLO! Its zendesk, I have to refresh often to see the new tickets that you are supposed to be alerting me about. Now how can you alert me if I don't refresh and if I refresh you won't alert me....

It didn't really work. It would keep turning off if I went to a different tab and then a new ticket would come in and it would make no noise or notification at all. It worked maybe 10% of the time on my mac.

It didn't really work. It would keep turning off if I went to a different tab and then a new ticket would come in and it would make no noise or notification at all. It worked maybe 10% of the time on my mac.

Nice plugin, is there any update to change notification sound? and mine is always ask for login/launch every time i minimized the view

Nice plugin, is there any update to change notification sound? and mine is always ask for login/launch every time i minimized the view

Is this still supported? For my Zendesk instance it shows my available views to switch to and when I click on them to switch, it loads and goes back to my default view queue.

It's a bit buggy. Sometimes it doesn't connect or if it stays connected it doesn't always show me the tickets when clicking on the extension.