Zendesk Submit Expander

How to install an extension Open in Chrome Web Store

CRX ID

hpocmjkijiifppldckmofghmhjmmmcdk

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Live on Store

Description from extension meta

Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.

Image from store

Description from store

Update 2.4: Internationalisation - All languages should now be supported.

One of my friends raised a feature request with Zendesk to get this as a first class feature: https://support.zendesk.com/hc/en-us/community/posts/360049132674-Feature-request-individual-submit-buttons-instead-of-drop-down Get on over there and support it so you won't have to live without the expander for a bit next time their UI changes and it breaks.

Do you hate having to make that one extra click to close a ticket? Are you worried your mouse clicks will wear out?
No More! Now the 'submit as' menu is turned into a button group, making all options available all the time with a single click!

Easy As!

Latest reviews

Peirce Lorenz 2024-09-12: Not working. Great idea though!
Ryan Knights 2023-07-13: Not working anymore :(
Andre Plutarco 2023-05-18: It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
Andre Plutarco 2023-05-18: It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
Florian v. Rooij 2022-08-02: No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
Florian v. Rooij 2022-08-02: No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
Anonymous 2022-03-12: It would be FANTASTIC if I didn't have to KEEP refreshing Z/D CONSTANTLY to keep it active....sometimes it even removes the old Z/D button AND not give me ANY TABS to where I have to refresh AGAIN to even be able to solve the ticket at all.
Blu-eye Geek 2022-02-24: I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688
Blu-eye Geek 2022-02-24: I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688
Anonymous 2022-01-08: doesn't work anymore
Tyler Williams 2021-08-04: Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)
Tyler Williams 2021-08-04: Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)
Anonymous 2021-07-18: It didn't work for me even though the dev already said that the fix has been installed. Bummer. I still rated it 5 stars though because it's not entirely the devs fauld. lol
Mary Elizabeth Ott 2021-04-28: It's working again!
Mary Elizabeth Ott 2021-04-28: It's working again!
Jan Urban 2020-11-17: The app just got updated and we love it! Keep up the good work - makes working with Zendesk much more smooth and faster.
Jan Urban 2020-11-17: The app just got updated and we love it! Keep up the good work - makes working with Zendesk much more smooth and faster.
Daniel McGlinchy 2020-09-30: Still not working for some reason. Just stopped at the beginning of August. Really liked it. It was very helpful back when it worked. Update: (September 29) Seems to be working again and I could not be happier!!! September 30 - It stopped working again. Got one evening out of it.
Daniel McGlinchy 2020-09-30: Still not working for some reason. Just stopped at the beginning of August. Really liked it. It was very helpful back when it worked. Update: (September 29) Seems to be working again and I could not be happier!!! September 30 - It stopped working again. Got one evening out of it.
Emma Löfström 2020-09-10: would be awesome, however it is not working.
Emma Löfström 2020-09-10: would be awesome, however it is not working.
Elliott Marter 2020-09-09: As of September 2020 it is *kind of* working. If I open chrome fresh and go in to a ticket the old menu is there. If I refresh the page whilst on the ticket the expanded buttons show up. Appreciate the hard work developers!
Elliott Marter 2020-09-09: As of September 2020 it is *kind of* working. If I open chrome fresh and go in to a ticket the old menu is there. If I refresh the page whilst on the ticket the expanded buttons show up. Appreciate the hard work developers!
Barra Secka 2020-08-26: It saves a great deal of time now having to select from the drop down list. However, it has not been working for the past weeks. Please look into this.
Barra Secka 2020-08-26: It saves a great deal of time now having to select from the drop down list. However, it has not been working for the past weeks. Please look into this.
Pascal Turmel 2020-08-12: This stopped working as indicated by a few recent users... Would be good to get this into the Out of the box Zendesk
Pascal Turmel 2020-08-12: This stopped working as indicated by a few recent users... Would be good to get this into the Out of the box Zendesk
Andy Morley 2020-08-10: this is great, but currently it is not working
Andy Morley 2020-08-10: this is great, but currently it is not working
Restu 2020-08-09: Not working again.
Restu 2020-08-09: Not working again.
Anonymous 2020-08-09: Not working anymore.
Felicity Winter 2020-08-04: Was great, doesn't work anymore since Zendesk updated.
Sierra Paige 2020-08-04: stoped working. Uninstalled and reinstaleld and the submit buttons are still vanilla
Sierra Paige 2020-08-04: stoped working. Uninstalled and reinstaleld and the submit buttons are still vanilla
Pyry Takala 2019-12-11: Nice app, saves a fair amount of time! If you do a lot of tickets and clicks, I would definitely recommend. I tweaked my Zendesk-setup a bit, and really love combining this with Grammarly and TypeGenie, makes a big difference in quality and speed!
Pyry Takala 2019-12-11: Nice app, saves a fair amount of time! If you do a lot of tickets and clicks, I would definitely recommend. I tweaked my Zendesk-setup a bit, and really love combining this with Grammarly and TypeGenie, makes a big difference in quality and speed!
Christian Jensen 2019-09-26: I really love the extension, but the last few days the buttons have disappeared. Removing them from Chrome, deleting the cash - Even re-installing Chrome did not solve the problem.
Christian Jensen 2019-09-26: I really love the extension, but the last few days the buttons have disappeared. Removing them from Chrome, deleting the cash - Even re-installing Chrome did not solve the problem.
Abhishek Pandey 2019-08-21: Its not working again. Can anyone test this for me? It was working fine until few weeks ago...
Abhishek Pandey 2019-08-21: Its not working again. Can anyone test this for me? It was working fine until few weeks ago...
Taylor Z 2019-08-19: The latest version (2.0.2.0) breaks the submit bar in Zendesk. Google Chrome 76.0.3809.100 (Official Build) (64-bit) Revision ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990} OS Mac OS X JavaScript V8 7.6.303.29 Console Triggering submit menu zendesk-submit-expander.js:142 #ember2325: Injecting buttons zendesk-submit-expander.js:53 Disconnecting menuFinder and clicking out of menu for good measure
Taylor Z 2019-08-19: The latest version (2.0.2.0) breaks the submit bar in Zendesk. Google Chrome 76.0.3809.100 (Official Build) (64-bit) Revision ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990} OS Mac OS X JavaScript V8 7.6.303.29 Console Triggering submit menu zendesk-submit-expander.js:142 #ember2325: Injecting buttons zendesk-submit-expander.js:53 Disconnecting menuFinder and clicking out of menu for good measure
Anonymous 2019-08-16: Bugs!! The new update causing the drop down menus glitching. Unable to use the drop down list. Please Fix it
Euan Berry 2019-08-16: Looks like Zendesk has updated again - it's not working currently for me, anyone else experiencing this?
Euan Berry 2019-08-16: Looks like Zendesk has updated again - it's not working currently for me, anyone else experiencing this?
Scott Feldt 2019-08-15: Love this extension, absolute time-saver. Like Illinois Office Clients also said, as of this afternoon (8-15-2019), it seems to have stopped dispalying/working. Disabling allows the regular ZD submit options to reappear, but the buttons don't show up anymore. Hopefully something that can be fixed soon!
Scott Feldt 2019-08-15: Love this extension, absolute time-saver. Like Illinois Office Clients also said, as of this afternoon (8-15-2019), it seems to have stopped dispalying/working. Disabling allows the regular ZD submit options to reappear, but the buttons don't show up anymore. Hopefully something that can be fixed soon!
RevTrak Web Store 2019-08-15: Randomly stopped appearing. The window reverted to the "stock" setup but now I can't click the menus. They pop up for a split second before disappearing. This issue resolves as soon as I remove this extension.
RevTrak Web Store 2019-08-15: Randomly stopped appearing. The window reverted to the "stock" setup but now I can't click the menus. They pop up for a split second before disappearing. This issue resolves as soon as I remove this extension.

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