Zendesk Submit Expander
Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.
Update 2.4: Internationalisation - All languages should now be supported.
One of my friends raised a feature request with Zendesk to get this as a first class feature: https://support.zendesk.com/hc/en-us/community/posts/360049132674-Feature-request-individual-submit-buttons-instead-of-drop-down Get on over there and support it so you won't have to live without the expander for a bit next time their UI changes and it breaks.
Do you hate having to make that one extra click to close a ticket? Are you worried your mouse clicks will wear out?
No More! Now the 'submit as' menu is turned into a button group, making all options available all the time with a single click!
Easy As!
Latest reviews
Not working. Great idea though!
Not working anymore :(
It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
It would be FANTASTIC if I didn't have to KEEP refreshing Z/D CONSTANTLY to keep it active....sometimes it even removes the old Z/D button AND not give me ANY TABS to where I have to refresh AGAIN to even be able to solve the ticket at all.
I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688
I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688
doesn't work anymore
Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)
Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)
It didn't work for me even though the dev already said that the fix has been installed. Bummer. I still rated it 5 stars though because it's not entirely the devs fauld. lol
It's working again!
It's working again!
The app just got updated and we love it! Keep up the good work - makes working with Zendesk much more smooth and faster.
The app just got updated and we love it! Keep up the good work - makes working with Zendesk much more smooth and faster.
Still not working for some reason. Just stopped at the beginning of August. Really liked it. It was very helpful back when it worked. Update: (September 29) Seems to be working again and I could not be happier!!! September 30 - It stopped working again. Got one evening out of it.
Still not working for some reason. Just stopped at the beginning of August. Really liked it. It was very helpful back when it worked. Update: (September 29) Seems to be working again and I could not be happier!!! September 30 - It stopped working again. Got one evening out of it.
would be awesome, however it is not working.
would be awesome, however it is not working.
As of September 2020 it is *kind of* working. If I open chrome fresh and go in to a ticket the old menu is there. If I refresh the page whilst on the ticket the expanded buttons show up. Appreciate the hard work developers!
As of September 2020 it is *kind of* working. If I open chrome fresh and go in to a ticket the old menu is there. If I refresh the page whilst on the ticket the expanded buttons show up. Appreciate the hard work developers!
It saves a great deal of time now having to select from the drop down list. However, it has not been working for the past weeks. Please look into this.
It saves a great deal of time now having to select from the drop down list. However, it has not been working for the past weeks. Please look into this.
This stopped working as indicated by a few recent users... Would be good to get this into the Out of the box Zendesk
This stopped working as indicated by a few recent users... Would be good to get this into the Out of the box Zendesk
this is great, but currently it is not working
this is great, but currently it is not working
Not working again.
Not working again.
Not working anymore.
Was great, doesn't work anymore since Zendesk updated.
stoped working. Uninstalled and reinstaleld and the submit buttons are still vanilla
stoped working. Uninstalled and reinstaleld and the submit buttons are still vanilla
Nice app, saves a fair amount of time! If you do a lot of tickets and clicks, I would definitely recommend. I tweaked my Zendesk-setup a bit, and really love combining this with Grammarly and TypeGenie, makes a big difference in quality and speed!
Nice app, saves a fair amount of time! If you do a lot of tickets and clicks, I would definitely recommend. I tweaked my Zendesk-setup a bit, and really love combining this with Grammarly and TypeGenie, makes a big difference in quality and speed!
I really love the extension, but the last few days the buttons have disappeared. Removing them from Chrome, deleting the cash - Even re-installing Chrome did not solve the problem.
I really love the extension, but the last few days the buttons have disappeared. Removing them from Chrome, deleting the cash - Even re-installing Chrome did not solve the problem.
Its not working again. Can anyone test this for me? It was working fine until few weeks ago...
Its not working again. Can anyone test this for me? It was working fine until few weeks ago...
The latest version (2.0.2.0) breaks the submit bar in Zendesk. Google Chrome 76.0.3809.100 (Official Build) (64-bit) Revision ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990} OS Mac OS X JavaScript V8 7.6.303.29 Console Triggering submit menu zendesk-submit-expander.js:142 #ember2325: Injecting buttons zendesk-submit-expander.js:53 Disconnecting menuFinder and clicking out of menu for good measure
The latest version (2.0.2.0) breaks the submit bar in Zendesk. Google Chrome 76.0.3809.100 (Official Build) (64-bit) Revision ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990} OS Mac OS X JavaScript V8 7.6.303.29 Console Triggering submit menu zendesk-submit-expander.js:142 #ember2325: Injecting buttons zendesk-submit-expander.js:53 Disconnecting menuFinder and clicking out of menu for good measure
Bugs!! The new update causing the drop down menus glitching. Unable to use the drop down list. Please Fix it
Looks like Zendesk has updated again - it's not working currently for me, anyone else experiencing this?
Looks like Zendesk has updated again - it's not working currently for me, anyone else experiencing this?
Love this extension, absolute time-saver. Like Illinois Office Clients also said, as of this afternoon (8-15-2019), it seems to have stopped dispalying/working. Disabling allows the regular ZD submit options to reappear, but the buttons don't show up anymore. Hopefully something that can be fixed soon!
Love this extension, absolute time-saver. Like Illinois Office Clients also said, as of this afternoon (8-15-2019), it seems to have stopped dispalying/working. Disabling allows the regular ZD submit options to reappear, but the buttons don't show up anymore. Hopefully something that can be fixed soon!
Randomly stopped appearing. The window reverted to the "stock" setup but now I can't click the menus. They pop up for a split second before disappearing. This issue resolves as soon as I remove this extension.
Randomly stopped appearing. The window reverted to the "stock" setup but now I can't click the menus. They pop up for a split second before disappearing. This issue resolves as soon as I remove this extension.
