Zendesk Submit Expander

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Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.

Latest reviews

• (2023-07-13) Ryan Knights: Not working anymore :(
• (2023-05-18) Andre Plutarco: It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
• (2022-08-02) Florian v. Rooij: No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
• (2022-03-12) It would be FANTASTIC if I didn't have to KEEP refreshing Z/D CONSTANTLY to keep it active....sometimes it even removes the old Z/D button AND not give me ANY TABS to where I have to refresh AGAIN to even be able to solve the ticket at all.
• (2022-02-24) Blu-eye Geek: I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688
• (2022-01-08) Matthew Dohm: doesn't work anymore
• (2021-08-04) Tyler Williams: Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)
• (2021-07-18) It didn't work for me even though the dev already said that the fix has been installed. Bummer. I still rated it 5 stars though because it's not entirely the devs fauld. lol
• (2021-04-28) Mary Elizabeth Ott: It's working again!
• (2020-11-17) Jan Urban: The app just got updated and we love it! Keep up the good work - makes working with Zendesk much more smooth and faster.
• (2020-09-30) Daniel McGlinchy: Still not working for some reason. Just stopped at the beginning of August. Really liked it. It was very helpful back when it worked. Update: (September 29) Seems to be working again and I could not be happier!!! September 30 - It stopped working again. Got one evening out of it.
• (2020-09-10) Emma Löfström: would be awesome, however it is not working.
• (2020-09-09) Elliott Marter: As of September 2020 it is *kind of* working. If I open chrome fresh and go in to a ticket the old menu is there. If I refresh the page whilst on the ticket the expanded buttons show up. Appreciate the hard work developers!
• (2020-08-26) Barra Secka: It saves a great deal of time now having to select from the drop down list. However, it has not been working for the past weeks. Please look into this.
• (2020-08-12) Pascal Turmel: This stopped working as indicated by a few recent users... Would be good to get this into the Out of the box Zendesk
• (2020-08-10) Andy Morley: this is great, but currently it is not working
• (2020-08-09) Restu: Not working again.
• (2020-08-09) Isaac: Not working anymore.
• (2020-08-04) Felicity Winter: Was great, doesn't work anymore since Zendesk updated.
• (2020-08-04) Sierra Paige: stoped working. Uninstalled and reinstaleld and the submit buttons are still vanilla
• (2019-12-11) Pyry Takala: Nice app, saves a fair amount of time! If you do a lot of tickets and clicks, I would definitely recommend. I tweaked my Zendesk-setup a bit, and really love combining this with Grammarly and TypeGenie, makes a big difference in quality and speed!
• (2019-09-26) Christian Jensen: I really love the extension, but the last few days the buttons have disappeared. Removing them from Chrome, deleting the cash - Even re-installing Chrome did not solve the problem.
• (2019-08-21) Abhishek Pandey: Its not working again. Can anyone test this for me? It was working fine until few weeks ago...
• (2019-08-19) Taylor Z: The latest version (2.0.2.0) breaks the submit bar in Zendesk. Google Chrome 76.0.3809.100 (Official Build) (64-bit) Revision ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990} OS Mac OS X JavaScript V8 7.6.303.29 Console Triggering submit menu zendesk-submit-expander.js:142 #ember2325: Injecting buttons zendesk-submit-expander.js:53 Disconnecting menuFinder and clicking out of menu for good measure
• (2019-08-16) Bugs!! The new update causing the drop down menus glitching. Unable to use the drop down list. Please Fix it
• (2019-08-16) Euan Berry: Looks like Zendesk has updated again - it's not working currently for me, anyone else experiencing this?
• (2019-08-15) Scott Feldt: Love this extension, absolute time-saver. Like Illinois Office Clients also said, as of this afternoon (8-15-2019), it seems to have stopped dispalying/working. Disabling allows the regular ZD submit options to reappear, but the buttons don't show up anymore. Hopefully something that can be fixed soon!
• (2019-08-15) RevTrak Clients IL, IN, MN, WI: Randomly stopped appearing. The window reverted to the "stock" setup but now I can't click the menus. They pop up for a split second before disappearing. This issue resolves as soon as I remove this extension.
• (2019-03-14) This is an incredible time saver, it's ridiculous that Zendesk does not have this built in. Thanks for the great extension!
• (2019-02-07) Dylan Williams: This is the best workflow improver!
• (2019-01-16) Love this extension! Seems like it does not work when using the playlist mode though? Anyone else seeing this?
• (2018-10-11) Donald Bubbins: Trying to work without this extension is like driving to work while only taking left hand turns.
• (2018-10-04) Quentin Jovanovic: Simple but brilliant, strongly recommend
• (2018-10-03) Seth Thompson: IT WORKS AGAIN!!!!!! It's a little less slick than before but it goes with the new style ZD is going for, so it's perfect. You have no idea how excited I was when I got to work this morning and the buttons were back!
• (2018-08-30) Jean-François Deschênes: It is no longer working, I believe zendesk updated the UI and your code does not pick it up anymore, can you please fix it? I am a developer and happy to help.
• (2018-08-16) McRay Hill: The last update broke the extension. I am sad to uninstall it. It was an awesome extension.
• (2018-08-14) Diego Ampuero Gac: please fix it!!!!
• (2018-08-09) Gary Toews: Doesn't work
• (2018-08-08) Jose Gonzales: Please update. No longer working =/ This extension is so helpful!
• (2018-08-07) Gareth Elsby: This button is great! It looks like Zendesk have updated the css of their submit button, so this extension no longer works as of today. Please for the love of god can you update the button? The sanity of our team depends on you!
• (2018-02-07) Reece Ramsay: This is hot stuff.
• (2018-01-01) Michael Rowe: Most excellent, saves the frustration levels from going up.

Latest issues

• (2023-06-06, v:2.4.0.0) Raul Comas: Not working on Chrome
  remove the group button, and did not show any option
• (2022-05-10, v:2.4.0.0) Beth Mac: Not working right now
  Using Brave 1.38.111 Chromium: 101.0.4951.54 (Official Build) (arm64) it does not work. Flashes for a split second, but never stays visible: https://cln.sh/AmZjpb. Please help!
• (2022-05-09, v:2.4.0.0) Julien SANDULACHE: [v 2.4.0.0] Extension broken after the last Zendesk Update
  Hy, It is a great extension that improves massively the workflow. Sadly it seems broken since the last update Zendesk Update. I have the 2.4.0.0 version of the extension, I’m using it in conjunction with the Zendesk QuickTab extension and it seems that it is active only on the last tab opened.
• (2022-04-19, v:2.4.0.0) Jennifer Praniewicz: It's broken
  This extension is super, but not so lately since it no longer works. It would be most appreciated if an update to the plugin could be written. It makes life on ZenDesk so much more productive.
• (2022-02-24, v:2.4.0.0) Blu-eye Geek: Refresh to get submit options
  When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. For reference: Using Chrome Version 98.0.4758.102 (Official Build) (64-bit) Using Zendesk Support Version: 13688
• (2022-02-10, v:2.4.0.0) John Polanek: The plugin seems to have stopped showing automatically
  Lately, I need refresh my web browser in order for the Zendesk submit tools to show when the plugin is active. This issue just started, so not sure it Zendesk changed something or what. I really enjoy the plugin and it makes things much simpler, so if you have a way to fix, that would be awesome :D Thank you for your time. -John-
• (2022-02-10, v:2.4.0.0) Kelly Rogerson: Constantly need to refresh
  Hi! Lately using this extension, I wind up having to refresh to get the options to show at all. When I go into a new ticket, instead of seeing the default dropdown from ZenDesk, this extension used to show the options out of a drop down which was amazing. But now, almost every time I open a ticket, in the lower right, they are gone entirely, and I see this, https://share.getcloudapp.com/Z4u19jyB, and have to refresh the browser entirely. Hope this is a simple thing to solve as this extension has been amazing, but for now I've had to turn it off. Thanks!
• (2021-09-01, v:2.4.0.0) Tyler Williams: Still not working
  I love your product but for a while now here if its enabled you lose all of the action buttons. I know you no longer actively use it, so if you need someone to test let me know.
• (2021-08-23, v:2.4.0.0) Jeremy Edgell: Not Currently Working
  It looks like Zendesk might have updated something that broke this tool. The submit button disappears altogether when it is enabled. Are you able to please take a look?
• (2021-01-26, v:2.4.0.0) Ruairí Douglas: Not working
  This doesn't seem to be working currently, could you take a look please :D
• (2020-09-15, v:2.3.0.0) Zach Albert: Extension Not Working Again
  The app started working again on September 8, but it has not worked since that afternoon.
• (2020-09-15, v:2.3.0.0) Zach Albert: Extension Not Working Again
  The app started working again on September 8, but it has not worked since that afternoon.
• (2020-09-04, v:2.2.0.0) Client/CM Test User: How long it takes to fix the issue?
  it is not working now. may I know how long it will take to get it fixed?
• (2020-08-26, v:2.2.0.0) Bogdan Scheglov: Dissabled
  Installed and was expecting great app will help me in my issues, but .... it's out of service. Hope soon it will be fixed. URGENT))))
• (2020-08-26, v:2.2.0.0) Ankush Sharma: Not working.
  Zendesk Submit Expander is a great tool, please fix this.
• (2020-08-25, v:2.2.0.0) Helen Venables: Solution
  Hi Dominic Seems Zendesk have changed a class name - I have played with the source code and managed to get it working on my my machine by changing all references to the class .ticket-resolution-footer to .LRb.LRc
• (2020-08-10, v:2.2.0.0) Jessica Nitti: Not working
  Hi! The extension is not working properly and only the drop down menu is visible. Do you have any suggestion?
• (2020-08-04, v:2.2.0.0) submit expander not working
  We've all been using the Zendesk Submit Expander in Zendesk through Chrome for months and love it! Suddenly, on Monday August 3, it stopped working in Zendesk. It's been replaced by the standard dropdown menu. Any reason why this might be? Are there any steps we can take to refresh the extension so it works again? Thanks.
• (2020-08-04, v:2.2.0.0) Cary Bollig: Not working
  Oh man I love this extension, but it's not working for me this morning. Definitely a case of you don't know what you've got till it's gone :-(
• (2020-05-29, v:2.2.0.0) khris wallace: Update anytime soon?
  I was just curious if there is going to be an update planned anytime soon. I'm noticing some errors in the console.
• (2020-03-12, v:2.2.0.0) Leona Panthera: Highlighted Button
  On ticket submit, the highlighted status button in the bottom right is not updating to the new status. Please see the attached video https://streamable.com/tz9vh
• (2019-11-15, v:2.1.0.1) Derek Vreugdenhil: Still not working
  I noticed you commented that a fix was supposed to be pushed out recently, but while the extension is no longer breaking functionality, it is not changing anything like it's supposed to. Nothing changes whether enabled or disabled. Thanks for your work on this, I look forward to using it again!
• (2019-11-11, v:2.1.0.1) Diego Gac: No longer working
  Hi! Firs of all, we all appreciate your work on this amazing extension. It helps a bunch! It looks like Zendesk has updated their form again so this no longer works. Any chance you are working on a fix? Thanks!!
• (2019-11-06, v:2.1.0.0) Brad Guillory: stopped working again
  Same issue as a little while ago, where now no zendesk action buttons show up at all when enabled
• (2019-11-06, v:2.1.0.0) Katie Pursinger: Extension broken
  Hi, this extension seems to have broken again. I'm assuming Zendesk updated something on their end. Please let me know when this is resolved so I can add it back. Thanks!
• (2019-11-06, v:2.1.0.0) R A: Buttons missing again
  The button are missing again for both me and a colleague, was there an update to zendesk?
• (2019-09-26, v:2.1.0.0) Christian Jensen: Action buttons are gone, macro window can't be opened and "close this page" bottom right is also not opening
  The last few days the action buttons are gone, macro window can't be opened and "close this page" bottom right is also not opening. Removing them from Chrome, deleting the cashes - Even re-installing Chrome did not solve the problem.
• (2019-08-21, v:2.0.2.0) Brad Guillory: No longer working
  Recent update has removed all button functionality, please address!
• (2019-08-16, v:2.0.2.0) Gene Dzhugostran: Issue with the extension
  When extension is enabled several things are happening. 1-No submit, open, pending or on hold buttons 2-Any drop down on the ticket can not be opened, its like it opens and closes instantaneously, so cant assign a ticket, cant change priority, cant select type and so on.
• (2019-08-16, v:2.0.2.0) Ricky: Submit button disappeared
  Updated to latest version, still don't see the usual buttons. I don't get to select the ticket status either and no submit button.
• (2019-08-15, v:2.0.2.0) Katie Pursinger: Submit button dissappeared
  While this extension is enabled our submit button disappeared, we could no longer access our macros, and the print button is disabled as well. Once I disabled this extension it all works again. We love this extension so hopefully it will be back up and running soon!