Hiver in Gmail: AI-powered customer service platform
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CRX ID
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Description from extension meta
Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
Image from store
Description from store
Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
✅ Automations: Improve team productivity by automating repetitive and grunt work through powerful rule-based automation.
✅ Integrations: Bring all your customer context from 100+ apps like Hubspot, Salesforce, Monday, Jira, Asana, and more.
✅ Analytics: Track key support metrics like response times, team workload, customer satisfaction scores, and more.
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Why Hiver?
- Used by 10,000+ teams, including those at Vacasa, Flexport, and NYU
- Designed for simplicity and works right inside your inbox
- Over 1000+ 5-star reviews on G2 and 24/7 support across all plans
- Affordable and flexible pricing plans
- Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant
Start a free trial by downloading the Chrome extension or request a demo by visiting hiverhq.com
Latest reviews
- Christopher Sainsbury
- Gmail Extension works great. Hiver HQ Site lacks some features ( especially in terms of customization ) and often returns a Server issue "Please try later " when doing email searches
- Louie Andrew Liew
- Very helpful for managing workflow. User friendly interface. As an extension, Sometimes needs to be refreshed and doesn't load properly when you are using a lot of Chrome apps. Also I wish dashboards could provide more options.
- Marlene White
- Loving the Hiver App! I can easily make notes and assign emails to other staff members as needed. I like using the links as back-ups in my notes, so that all staff members can easily refer to the email as needed. Thank you!
- Gavin Blandford
- Excellent and helpful
- Decelyn SgArtClass
- Very useful for the business.. Excellent
- Darren Mabagos
- Awesome!
- Mohamed Fayiqh Mukhtar
- Hiver Chrome Extension – A Seamless Customer Service Solution We've been using the Hiver Chrome extension as part of our customer service operations, and the experience has been nothing short of impressive. Hiver (from hiverhq.com) integrates directly with Gmail, transforming it into a powerful helpdesk without the need to switch platforms—this alone makes it a game-changer for teams that rely heavily on email for customer support. User Interface & Ease of Use The extension is thoughtfully designed and extremely user-friendly. It blends seamlessly into the Gmail interface, making the transition smooth for agents who are already familiar with the platform. There's no steep learning curve, and onboarding new team members is quick and intuitive. Features & Functionality Hiver offers a comprehensive set of features that empower teams to manage customer conversations efficiently. Shared inboxes, email delegation, internal notes, SLA tracking, and automation rules all work together to streamline communication and boost accountability. The collision detection feature helps avoid duplicate responses, ensuring customers receive consistent, well-coordinated service. One standout aspect is the collaborative capabilities. With Hiver, teams can easily collaborate on emails using notes and tags without the clutter of forwarded messages or long email threads. It’s a clean, professional way to maintain internal alignment. Performance & Reliability The extension is lightweight and runs smoothly without slowing down Gmail. We've experienced no glitches or downtime, which is crucial in a customer-facing environment where responsiveness is key. Support & Responsiveness Hiver’s support team is proactive, responsive, and genuinely invested in customer success. Any queries or issues we've raised have been met with prompt and helpful solutions. Final Thoughts Overall, the Hiver Chrome extension has significantly improved our customer service workflow. It brings structure, clarity, and collaboration into email support—making it an invaluable tool for any team looking to scale their support operations without complicating their tech stack. We highly recommend Hiver to businesses seeking a simple yet robust solution for managing customer service directly within Gmail.
- Maddie Leehy
- Incredibly helpful. Highly reccomend.
- SAM RANI
- Hiver makes work easy and effecient. From organizing my mail box to chats, brilliant. Easy to navigate and scroll through. Higly recommended
- Agnes Zawisza
- I really like it, is so helpful for me and all my coworkers . I highly recommend
- Shayne Betreen
- Fantastic software. Highly recommend for any team sharing an inbox. If you're looking to scale your business, this is a great bit of software to start with.
- Rajneesh Vishwakarma
- great
- Brian Rosenberg
- Hiver seamlessly integrates into our Gmail inbox and gives us so much more power, all in one place! Their support has also been great over the years - I'm glad we decided to partner with them and we plan to continue to grow together into the future - It has so much potential we have yet to unlock!
- Derrick Murage - Optica SAP
- I have been using Hiver for three years now, and it's been wonderful. The customer support is excellent, with customers being handled in a polite and professional manner.
- Jeffrey Obrero
- Hiver has been a fantastic tool for our team! The Gmail integration is seamless, and managing shared inboxes has never been easier. Assigning emails and setting reminders has helped us stay organized. I also love how responsive the support team is. It’s really boosted our productivity!
- Leah Razelle
- Hiver keeps our support organized right in Gmail. No learning curve, great features, and smooth teamwork. Love it!
- Maureen Robins
- Hiver has been very beneficial to our company by tracking emails and the completion of emails.
- Krystal Nates
- I love what Hiver has to offer. I like how it keeps things organized.
- Maria BotBuilder
- Hiver support is super responsive and very helpful!
- Maddie Rozak
- love it
- Vivian Diep
- love itttttt
- Simran Gill
- It has been a top-notch experience working on Hiver. Providing opportunity to work with the colleagues combinedly makes a perfect platform for the business.
- Oskar Adam Szczepański
- Hiver is a good tool overall for managing our teams effort, however there are often some issues regarding it actually starting on my gmail inbox: sometimes it requires reloading the page once or twice in order to finally kick in. There is also some sense of slow responsivness when using the tools hiver provides, like a half a second delay when changing the ticket status, assigning it or closing it etc. I don't know how much of it is because of the physical limitations of gmail, but my hardware is not an issue here.
- Genesis Mavarez
- With Hiver is so easy to organize all my emails, make sure every email is taken care of in a timely matter. Our team has a better workflow now due to Hiver
- Kelly Sangermano
- With Hiver it is easy to organize emails between each of us in our group to help address our own emails
- Amy Krebs
- Using Hiver has made a great improvement to the communication between our team. It is easier to share, track and store our emails and we love how easy it is to use!
- Rhys Evans
- A great way of making sure emails are dealt with and sorted between the members of the team.
- Marina Tamraz
- Hiver has been a fantastic tool for streamlining our team’s email workflow. Managing shared inboxes, assigning emails, and collaborating through internal notes and tags has never been easier or more efficient. It keeps everything organized, reduces inbox clutter, and helps us stay on top of our workload with ease.
- Greg Moses
- Hiver is a perfect solution for our small, 2-man IT department. It tracks exactly what we need and is easy to use. The only (very small) problem I noticed is that it does not automatically load on my gmail page when I have gmail set as one of my "On Startup" tabs in Google Chrome. It loads perfectly every other time and clicking a bookmark is a small price to pay for such a good tool.
- Trisha Padilangao
- Hiver has been a fantastic tool for our team. It makes managing shared inboxes effortless, assigning emails is a breeze, and collaboration has never been smoother.
- Nadia Castillo
- Hiver is amazing. It keeps my tasks organized and easy to use.
- Alyzzah Zachary Failana
- Its very helful and make my inbox more organize and effecient. Been using it for morethan 2yrs now.
- Leo Kane
- Hiver is great, it manages our incoming work load so well and aids our collaboration
- Bryan Koleff
- Love the intergration with Gmail - slick and easy to use.
- Dianne Krezel Arandia
- It's a very helpful tool! Definitely increased efficiency, and organization. Significant in streamlining the overall process.
- Mayra Castillo
- Hiver is a fantastic tool for team email collaboration. It makes managing shared inboxes like support@ or info@ incredibly easy right from Gmail. Assigning emails, tracking status, and adding internal notes without forwards or CCs has really streamlined our communication. It’s simple, effective, and keeps everything organized.
- Scott Cameron
- Hiver techs are always available when we need them and the platform works seamlessly with our email accounts. Highly recommend them for any business.
- Samantha Smith
- Hiver makes sharing inboxes between teams a lot easier. I like that I can assign an email to someone and it removes it from my box. I also like that you can write notes and tag people in the comments.
- Frank Marino
- Hiver solves a big problem for me - I'm able to engage with customers without exposing my direct contact info, all while having an organized way to know what's in my queue or someone else's.
- Magda Griffin
- LOVED HIVER! Sad that our company is no longer going to use it since we are migrating to Microsoft , overall had the best experience sorting emails out, makes our job duties 10x easier.
- Chantal Carter
- The HIVER system is straightforward and adaptable, allowing us to implement necessary changes promptly and effortlessly, ensuring seamless collaboration among all team members.
- David Manzano
- Hiver has truly improved our workflow—it’s the best extension available for anyone working in a team. It streamlines our email collaboration, making it effortless to manage shared communications and enhance overall productivity.
- Luis Diaz
- Hiver is a game changer for our company. I can't imagine being without it.
- Aminta Portillo
- I'm very new to Hiver but I've heard many positive testimonies from users that have benefited from this program. I'm excited to explore Hiver and learn how to incorporate it into my daily functions.
- Britton Gillham
- Great for small teams, does everything we need.
- Joeysha Dobbins
- Hiver has allowed our team to successfully manage a shared email account. The ability to tag colleagues in notes and to share draft responses makes the communication chains seamless. Having the option to move the emails to my personal inbox is also a huge plus.
- Vaibhav Vermani
- Great product to manage your inbox and streamline process for various teams
- Alice Guzman
- I've been using Hiver for Gmail for some time now, and it's truly been a game changer for managing my emails. One of the standout features is the ability to assign emails to specific individuals, which makes team collaboration so much easier. I also love how you can add tags to sort emails, making it a breeze to find and organize my inbox. The status feature, where you can mark emails as "open," "pending," or "closed," is incredibly useful for keeping track of progress and ensuring nothing slips through the cracks. Additionally, the email templates are a huge time-saver! I use them frequently to streamline repetitive email responses, saving me so much time. Overall, Hiver has significantly improved my email management and I highly recommend it to anyone looking for a more efficient way to handle their inbox!
- Matt Kida
- Helps me staying organized, great tool.
- John Torres
- I cannot remember working with Hiver. I'd rather say, I don't want to remember working without Hiver. Since using Hiver, our efficiency increased, our quality increased, and we have analytics to review. We continue to implement Hiver to other parts of our organization. As an added benefit, their support is amazing!