extension ExtPose

Gmail-based customer service solution | Hiver

Description from extension meta

Hiver is a Gmail-centric customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]

Image from store Gmail-based customer service solution | Hiver
Description from store Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like [email protected], [email protected], [email protected] It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few: KEY FEATURES Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses. Email Tags - Email tags for shared inboxes help you organize your emails by categories. Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses. Email Templates - Save canned responses as templates. Share them with your team. SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries. Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them. Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails. TOP REASONS WHY YOU'LL LOVE HIVER: Deliver brilliant customer service right from Gmail. Get started in minutes Most secure customer service solution. Hiver does not store your emails. No tickets, no weirdly formatted emails. Have real human-to-human conversations.

Latest reviews

  • (2020-07-08) Mike McLain: We use this extension and it has simplified our work loads. We have cut way down on the same thing being duplicated. Very easy to use and seamless with Gmail
  • (2020-07-06) David Kennett: Excellent plugin that helps our team manage shared inboxes with ease and efficiency. Been using it for nearly 3 years and don't know what we would do without it, it is really simple to use and makes our team's lives much easier. Highly recommend.
  • (2020-06-30) Sara Davis: Hiver has been a great extension for our team to have oversight for all of work. It's a great tool!
  • (2020-06-25) Louise Scotti: I am really surprised I haven't heard of Hiver before working at my new employer. Its clean, streamlined, easy to use and helps my department in the exact way we need it to. Appearance is really nice and it doesn't take up hardly any screen space. I like to be very organized but in a simplified manner and so Hiver is great in that way and is very helpful.
  • (2020-06-25) Josh Horvath: This product has helped us tremendously. We are a manufacturing company and we use Hiver for our Order Entry process. The traceability is a great touch and it allows our whole team to be in the loop at the same time without having to forward emails back and forth. VERY handy when a team member is on vacation as you don't have to go through the person's inbox. I really miss the feature that would move an email that was assigned to you into your Inbox. It made it a lot easier to see when you were assigned emails. Other than that I think it is a great product.
  • (2020-06-25) Dean Pournaras: Hiver has been awesome! Customer for many years. The new Mobile Apps is greatly improved. Analytics have improved. If you have Group Emails and are using Gmail, Hiver is what you need! Strongly recommend Hiver.
  • (2020-06-24) Luke Classen: This service has added incredible efficiencies to our team. We love the platform and wouldn't know how to work without it now. Well worth it!
  • (2020-06-24) Monica Thompson: Great way to see who is working on an email, show the status and communicate with each other.
  • (2020-06-24) Raymund Salazar: We're very impressed with the ticketing system and how our company totally makes use of almost all its features! It's an integral part of our daily tasks and remote interactions.
  • (2020-06-24) Barke Said: I love it. Helped us manage our shared inboxes better. However, I noticed that it has made my Gmail very slow and and sometimes my Gmail tab crashes - maybe you can investigate this and resolve it. Also, maybe you can have the extension on Mozilla Firefox as well. Otherwise, I love it,keep up the great work!
  • (2020-06-24) Pamela Moyo: It has been a time saver and a lot of help in keeping my inbox organised
  • (2020-06-24) Graham Stacey: Brilliant extension. Hiver is a key aspect of our business and communications workflow allowing the right team member to be in touch with our clients for the right reasons. Personally, it saves me hours a week being able to simply assign emails to both our back office and our Studio Team, Customer Service is great. Replies are fast and pertinent to our enquiry.
  • (2020-06-24) László Monda: I wanted to have a Gmail based help desk instead of having yet another inbox, and so far Hiver has delivered like a champ. It's very simple, does the job, and does it well. Would definitely recommend.
  • (2020-06-24) Ruby Petiluna: Its a Brilliant extension for sharing emails (and notes) with your team. This is a real time saver and will improve your workflow.
  • (2020-06-23) Luis Hioka: Great simple way to get your team working together with a fast pace. No need to have one tab on your e-mail account and another on a helpdesk platform. Hiver brings it all in one. And their support is great, from day one to today.
  • (2020-06-23) Lydia Hampton: Hiver is absolutely amazing and I don't know how we worked without it for as long as we did! It has simplified and organized everything so much and has since become an essential tool that continues to helps connect us and ease our workflow on a daily basis.
  • (2020-06-23) Teri Mitchell: Wonderful application/program tool that assists with the companies needs to communicate effectively and efficiently daily. Impressed.
  • (2020-06-23) Carla Breden: My company has been using Hiver for several months now and find it to be a very helpful tool in helping us to stay organized with our emails. I highly recommend this product.
  • (2020-06-23) Eric Tisch: I've found it very helpful for managing shared inboxes effectively. Some minor issues here and there, but overall a very useful extension.
  • (2020-06-23) Chad Lawie: Hiver is AMAZING. Been using it for a year and can't imagine not having it. Pricy, and worth every penny.
  • (2020-06-23) Tarik Lee: Hiver is awesome! It will allow your team to have more visibility and greater efficiency.
  • (2020-06-23) Meredith Mischler: Hiver has been a great extension for our team and providing prompt customer service. It is an intuitive program and they are constantly providing updates. Whenever we have a question, they are prompt to respond and help us work out the best solution!
  • (2020-06-23) Emily Smith: Hiver has been essential in keeping our team connected, and ensuring that we never miss an email. I can't imagine how our team would function without it.
  • (2020-06-23) Katrina Brandt: Our company has had a wonderful experience with Hiver. It helps us distribute work evenly and stay organized, there are rarely issues and when there are they are identified and resolved quickly without us having to contact support. We greatly appreciate the ease of use and functionality.
  • (2020-06-23) Kellie Bresee: I love hiver. It makes it easy for several people to share a mailbox (like accounting) and for us all to see who is handling the incoming mail so that everyone isn't working on the same thing at once. It keeps the vendors from getting several email regarding the same issue from different people. Being able to assign emails to specific people is great and labels for importance level help as well.

Latest issues

  • (2020-06-30, v:5.6) Tracy Schmitt: Downloading
    I am unable to download the entire application.
  • (2020-02-11, v:5.4) Kristin Barker: Just installed can't get to my inbox
    Ugh. Clicking on the hiver ext just goes to the hiver home page.
  • (2019-09-09, v:5.3) Rebecca Mettler: Deleted Cache, Browsing History and Cookies - still no Hiver
    Hi, I'm having a difficult time installing Hiver after following some instructions about deleting my cache, cookies and browsing history. Sent an email to support... Thanks, Rebecca
  • (2019-08-30, v:5.3) Aline Fogaça Finotti: Exclusão.
    Ao remover a extensão, ele mantém a regra do e-mail ignorar a caixa de entrada assim como mantém o marcador dentro do gmail. mesmo após varias exclusão da regra e dos marcadores. Como excluir definitivamente essa regra e esse marcador.
  • (2019-07-25, v:5.0.1) Nicolas BERTHELET: Remove Hiver
    Hello, I would like to delete Hiver from my mailbox. I deleted the extension on Chrome but the gmail labels still appear despite deleting them. How do I proceed? Thanks.
  • (2019-05-19, v:4.7) Jules Dolores: access
    it wont let me view the page
  • (2018-09-20, v:4.5) Melissa Loper: Wrong email added
    Hi there. I was installing Hiver on my personal laptop so that I could utilize the service while working from home. However, it is pulling up on my personal wine business email only and not via my day job email. What can I do to remove it from my personal gmail accounts and ensure it is only applied to my work email? Thanks!
  • (2018-09-11, v:4.4) hiver has gone
    As above - do I need to reinstall?
  • (2017-03-19, v:3.8) Nurain Mussani-Sherwood: Delete Hiver
    Hi there, Ive deleted the Hiver extension but it keeps on populating the Hiver labels in my Inbox. Can I delete it permanently?
  • (2017-03-15, v:3.8) Nurain Mussani-Sherwood: Delete HIver
    Hi there, Ive deleted the Hiver extension but it keeps on populating the Hiver labels in my Inbox. Can I delete it permanently?
  • (2016-06-17, v:3.4) Sarah Doebereiner: Assignments
    I can't find my assignments after the initial notification.
  • (2016-04-20, v:3.4) Notes disappearing or moving
    Notes I add often disappear. Sometimes they are transferred to different email chains altogether that share none of the same contacts. About 50% of the time, the loading wheel turns indefinitely. I love the notes feature but it is not reliable for me.

Statistics

Installs
18,871 history
Category
Rating
4.5043 (232 votes)
Last update / version
2020-06-03 / 5.6
Listing languages
en

Links