Salesforce Inbox (delisted)

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Sell Smarter with Salesforce Inbox

Latest reviews

• (2021-03-10) Jemima Leela P S: Hi , Is this extesion expiring on 31st March 2021 ?
• (2020-12-14) Bryan Dobson: Works intermittently, app disappears for a few weeks then re-appears. Email opens lag for days so pointless. Avoid!
• (2020-07-30) Mr. Fintech Edwin Pardo: Easy to use to quickly actions like schedule a meeting options
• (2020-07-28) Bryce Young: Read receipts are inconvenient, as they are saved in a folder or label within your Gmail inbox, but not on the messages themselves, so if you are in an email thread and wondering whether someone read your email, you'd have to go into the folder, search for the email and see if there's a read receipt. Seems like a very basic function that they should get right. Mail merge is also more or less useless as a time-saver. You have to first use Salesforce to create a contact list, and a "template" (a draft) of your email before you can come into to Gmail. This is significantly more work than just copying and pasting the same email into different compositions and just switching out the addressee and relevant info, which is almost the slowest and most inefficient way to email multiple individuals the same message. Benefits: not much over the standard Salesforce plug-in. Looks neater and may pull in more information to your conversations, which is helpful. Being able to automatically log every email is helpful in one way, but also annoying in another, as I don't want all my emails to be logged to Salesforce, and choosing sharing settings for every email is no more of a time-saver than manually logging.
• (2020-07-28) Pradeep: Read receipts for emails folder dis appeared. please help.
• (2020-02-06) Clayton Locke: Constantly disappears from Gmail; Forced to uninstall & reinstall multiple times per hour simply to keep this displayed in Gmail. Absolute abomination of a tool.
• (2020-01-25) Catalina Gorla: Barely any value-add when it works, but one too many times it prevents me from sending emails that I thought went through. Planning to leave salesforce altogether, just not enough value for small companies.
• (2019-08-26) Juan Montoya: After many attempts of getting it to connect, decided to uninstall. This is supposed to make prospecting easy, not suck up valuable time.
• (2019-08-19) So slow.
• (2019-06-07) Ryan Killoran: I love this extension so much. It's been a breeze to use, and the functionality is incredible. Please download it and try.
• (2019-06-03) Tim Johnson: Really disappointing - overly complicated, doesn't work well, wont let me add emails or contacts and requires ANOTHER salesforce plug in to manage calendar which then disables the gmail inbox plug in - ridiculous.
• (2019-03-19) The latest release of SF Inbox is totally amazing! I can easily add call notes, emails and update oppty notes within my gmail plug-in of SF inbox.
• (2019-02-05) Sam Wilson: This app crashes and locks up the Chrome browser for our users, forcing them to uninstall and reinstall. Not even that works all the time, forcing them to leave it uninstalled and unused for days at a time. For this, you pay extra ... doesn't seem right that a company with the tallest building in San Francisco can't get it's apps to work properly.
• (2019-02-04) Basically it logs messages but craps out all the time. We use salesforce extensions for our gmail, everyday at work. Everyday there are connection issues where our whole office are having to remove the extension, download it again and blah blah blah. It's the most frustrating extension we use but we HAVE to use it to log emails. We use the salesforce inbox ext and used to use it in conjunction with another SF ext. except it slowed down the system too much. Obviously coming from a tech company, I understand the syncing different tech is not a simple task and connection issues can happen, not to mention having to constantly upgrade the tech. Especially on a scale such as g-suite and SF. So, I rate the intention of SF and Gmail integration, extremely helpful. However, the daily connection issue is outrageous. Daily. Not even being dramatic. Please fixxxxx
• (2019-02-04) Manuel Cordovez: Worked fine until recently, it has been freezing my Gmail interface to the point that it takes over 30 seconds to respond. Unfortunate because it was practical to use but it is unacceptable to render the client unusable.
• (2019-02-04) The version 13.3 is making Gmail freeze on Chrome !
• (2019-02-04) Nikita Sotelo: We've deployed and trained our team to integrate this app into their daily Gmail workflow, but over the past few days using Salesforce Inbox has caused Gmail to hang and crash. Email engagement/tracking is critical for success, yet the alternate app, Salesforce Lightning for Gmail, features a less intuitive workflow when it comes to logging interactions amidst heavy email volumes. Please fix ASAP!
• (2019-01-31) This extension makes Gmail unusable. I just purchased yesterday with a package and will be trying to get my money back tomorrow. What a dud. Gmail just hangs after install. Disable - everything works. I was using the Salesforce for Lightning extension and only upgraded for email tracking but it was a mistake. Also, social information is captured and displayed in the Profile based on email address but if you want to add that person as a contact or lead you CAN'T INCLUDE ANY OF THAT INFORMATION THAT THE SYSTEM ALREADY CAPTURED! It's absolutely bananas. I feel very discouraged. Projected $16 Billion in revenue this year - I certainly hope they get their act together asap.
• (2019-01-28) Tristan Oker: When it works, its great. But it keeps crashing and delaying. Get it together, SFDC.
• (2019-01-10) Pretty awful for the price. Considering that this feature should be default to salesforce I'm amazed how bad it is considering the additional cost.
• (2018-11-14) Shimon Tolts: The addon stopped working - it doesnt display itself on old or new gmail
• (2018-09-29) Andrew Lyons: Come on guys. We love the concept but only works half the time? And we pay for this. Hit or miss if the the extension will initialize or not. Yes I have done all the updates.
• (2018-07-30) Pedram Mizani: Setting up in Salesforce Inbox within your Salesforce org is tough to nail down, as if Salesforce forgot to think of this after they acquired this company. Not even the account execs know how to instruct. Once you get it, its got a nice UI, but the mobile version of Inbox is bad: its search functionality is poor, there is a 10 to 500+ second delay in syncing with Gmail servers, and there is no way to reverse an email that's been sent, in case you make a mistake in an email. On top of that, Inbox app on your mobile will force you to use Safari if you use an Apple phone + when you click on a Contact record in the Inbox app, it will not take you to that contact unless you're using Salesforce1, which is worthless if you're not using Lightning. Also, the calendar functionality is very weak, and if you're not careful, you'll send the wrong subject title as an event since it uses a previous event's title and its hard to find. So this app is definitely about 5 years behind where it should be. We keep using it since it gives us just a tad bit more insight than we typically would have, but definitely not worth the cost. Negotiate w Salesforce for about 70% below its retail cost. Otherwise its a waste of money for now.
• (2018-05-03) Josh Sprague: Please update compatibility for the new Gmail.
• (2018-05-02) Jeff Steiner: Love the extension, but need compatibility with new Gmail upgrades ASAP!!
• (2018-04-25) Bryan Philips: Absolutely love it. Works perfectly with our instance of Sales Cloud + G Suite. Couldn't do our jobs without it.
• (2018-03-06) Jeremy Glauser: It's really finicky. It's not working now and I can't log back in. What am I paying for if I can't use it when I need it?
• (2018-02-20) Joe Cox: Recent update broke compatibility with Gmail for Lightning Extension. Locked into an agreement for use of this Inbox service, but can't use both. We pay handsomely for Salesforce, additional services should be about additional features, not taking core features away to use them.
• (2018-01-02) Jacob Rigoli: Haven't been able to get it to work. Tried troubleshooting steps to no avail.
• (2017-09-07) Xavier Vincent: Very nice tool !
• (2017-04-13) Meg Lynch: Wish I could customize it so that it would show custom fields from salesforce when I am creating a new record. Have to go into saelsforce after to populate necessary custom fields - defeats some of the purpose.
• (2017-03-20) Bryan Roberts: Amazing