empathy
Extension Actions
CRX ID
emllmbgmcemcolpmcnbnjhfhemmehhje
Description from extension meta
Emotion based text analyzer for prioritizing support tickets (Apache Spark).
Image from store
Description from store
The goal of empathy is simple: Improve customer happiness by categorizing support tickets based on their emotion.
When a customer submits a support ticket through your site: run the text through empathy and save the emotion. Use this emotion to find and respond to unhappy customers (prioritize "angry" over "happy" tickets) faster.