Dialer for Google Chrome™ - Broadsoft

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Description from extension meta

A Google Chrome™ extension that provides Broadsoft Broadworks telephony integration.

Image from store Dialer for Google Chrome™ - Broadsoft

Description from store NEED HELP? GO TO OUR SUPPORT DESK @ http://redial.uservoice.com - REQUIRES special credentials from your telephone service provider. They MUST be on a Broadworks/Broadsoft platform. Visit http://www.redial.io for more information and a slew of images and details! ** The upcoming release is a HUGE change. Visit the support desk to find out how it'll impact you. ** WHAT IT DOES ■ Presence Turn your Busy Lamp Field into a tool that informs you. Avoid making a call that might go unanswered if your co-worker is already on the phone. ■ Contacts Buddy list style of your Google contacts and Broadworks Enterprise, Group, and Personal directories. With added details that include email, location, title, and more. ■ Click-to-Dial Automatically turns all text/link based telephone numbers into click'ables. Otherwise simply highlight any number.. right click, and Dial out. ■ Call Logs Traverse up to 90 days worth of your call history and associate them with integration results. ■ ZTP (Zero Touch Provisioning) If you're on core, all you have to know is your Broadworks/Broadsoft username and the Dialer will pull in your Service Provider's configuration. ■ Broadworks Actions Set your Do Not Disturb (DND), Remote Office, and all available Call Forwarding settings right from the Dialer. ■ Voicemail Keep count and dial in with a single click. ■ Meet Me Conference Copy and paste, or create calendar events with your Bridge/Conference information for easy sharing! Plus no need to dig around for your Moderator PIN to kick start the conference. ■ Call Center Agents Sign in and out of your queues. ■ Dashboard A one stop shop to see what your Dialer's up to. ■ Text to Speech (TTS) Listen rather than see. The Dialer has a lot to say, including who's calling you. ■ Salesforce Query call related records. Cross reference Cases, Accounts, Leads and even custom objects. Best part, you don't have to leave the Dialer to pull up the details. This time, you can even include the call duration! ■ Call Controller Put and pull your calls from hold. Answer the phone.. or maybe just send the caller straight to Voicemail. ■ SSO Auto login to your Service Provider's portal with your Dialer's shared credentials. ■ Omni Dial Type "-call" and hit tab in your address bar to search and dial your contacts. ■ FOR ALL The Dialer works with any Broadsoft/Broadworks VoIP Service Provider. Powered by redial.io, customized to you. * The Dialer is FREE and does NOT require administrative assistance for install/use. We're willing and wanting to grow with you, feedback is extremely helpful! http://redial.uservoice.com ***** PRIVACY POLICY & TERMS OF USE https://www.redial.io/#/tos

Latest reviews

(2021-04-09) Nicholas Magana: Used this daily until it stopped working a month or so ago. Is there no support for this anymore? It's was the only extension that worked with my Nextiva phone but now it only shows a database error
(2021-04-02) Jason Doane: We use this quite a bit and usually works well but lately it fails. We try to reinstall and get a Databas exception error.
(2021-03-16) Info Venture Van Lines: worked good at first. After a week it wouldn't recognize my provider (nextiva) even though it says that's an authorized provider. Reached out to CS 4 times and no response. Reading forums it looks like i'm not the only one. There are a lot of posts with similar problems.
(2021-03-13) Andrea D: It used to work, but then back in July my browser would open in the morning and tell me there was an issue connecting to the database. This dialer still worked though. All of a sudden this week (which just had to be the same week I cut off my stupid pointer finger tip) it just stopped working. No amount of troubleshooting has fixed it and I keep reaching out to them and they never contact me to help me. Don't waste your time, it will literally drive you clinically insane. After years of clicking to dial and being in that habit, I sit and click over and over and then give up and just painfully dial it myself. Thanks for the help, guys.
(2020-10-03) Anthony Smart: all i get is this.. Sign in with Google temporarily disabled for this app This app has not been verified yet by Google in order to use Google Sign In... it wont work on the headphones for my computer and i have to pick up the hendset in each dial..
(2019-12-31) Jermey Bennett: Support is horrible on this. Been trying to get an answer from them for over a month and no response.
(2019-12-03) Patrick Linley: I have everything working, except the pop out web hooks... I have entered a valid URL because it will let me manually click it to open my site in a new tab, with the number appended properly, but the dialer will not automatically open the page when a call comes in.....? I have disabled pop-up blockers for my site as well as for the extension pages. Call state: Alerting Get-URL (redacted): My Site|https://mysitedashboard?number={{call.cleanAddress}}
(2019-10-25) Mr. Johnny Edward Wellons, II: It doesn't work on my laptop . Can someone help me?
(2019-05-16) Sviatoslav Prokopchuk: Works with Nextiva Click-to-Dial
(2017-07-11) Jodie Docos: I downloaded this app on my laptop and tried to use it to make calls through my VOIP provider (which it connected to), and it doesn't work. I click on the receiver when I am in an email (gmail) and it doesn't work either. Not sure if it is me, or the app.
(2017-06-21) Jacobo Ramos: The UI is quite good. useful tool.
(2017-03-23) George Seimon: This works perfectly, and has changed the way I use my Nextiva phone service!
(2016-07-15) John Shu: Looks good but failed to allow a login even though I provided a correct URL. It's either non-functional or it's malware.
(2015-09-01) Harold Kolbe: Fantastic tool to maintain productivity and connectivity to customers, management. Great chat tool for communications with all parties on the phone as well. Extremely valuable.
(2015-09-01) Alex Lawson: This application lives up to all my expectations! Especially presence! I can automatically tell if someone is on a call so I don’t disturb them. I can also collaborate with anyone via the chat option (even if they are one the phone). Plus Meet-Me is a breeze. 100% recommend this application!
(2015-08-31) Argishti Martirosyan: Amazing productivity tool. Since using this extension, I literally don't remember the last time I had to physically use my actual phone to dial out. Not to mention the great support I received to get me setup.
(2015-08-31) Jeff Coomans: The app works exactly as advertised, so long as your BroadWorks service provider properly supports the API and supporting features. If you're having any issues, make sure to use the feedback function. Responses are quick and often enlightening about your provider.
(2015-08-31) Joseph Hernandez: Excellent application for anyone interested in leveraging a Chrome Ext to integrate with Google Contacts, SalesForce, and all things telecom!!!
(2015-05-01) Glenn Mcduffie: This is a great app! Those having issues should use the feedback function. They helped me quickly.
(2015-03-21) Zoe Report: It has NOT work. Unable to delete it from my apps.
(2014-11-06) Jaime Chieng: I am a service provider VOIP engineer using Broadworks and this application works somewhat in our environment. I can click to call and receive calls to answer via the application on the phone using XSI actions. The only reason I rate it with 3 stars is because there is no 302 redirect support for geo-redundant solution so I am forced to point the app to a single XSP. There is no 3rd party voicemail support because it only uses the Broadsoft voicemail and does not let me program this button. When I click on Broadsoft to go into the portal it takes me to the same URL which is not the normal recommendation from Broadsoft. They recommend each XSP instance cluster perform a specific function. We have a DMS cluster, XSI action/event cluster, and Compilot/OCI cluster. The Broadworks button should allow programming since we need to use a different URL. If these items can be fixed I'm sure it will be a great 5 star add-on.
(2014-11-03) Nicholas Pappas: This chrome extension works great! Supply your account details and you're good to go. Highly recommend.
(2014-10-27) Peter Walker: You need to first set up an account but so far I have found no way to do it. I tried calling their offices but all you get is a recording and their email contact doesn't work. This company is a waste of time and a total frustration!
(2014-08-29) Shane Hughes: Will not sign in
(2014-08-26) Gavin Bollard: Looks good but failed to allow a login even though I provided a correct URL. It's either non-functional or it's malware.
(2014-06-26) Kathy Warren: this sucks... try to sign in first time doesn't allow me to register...probably a scam site!
(2014-03-27) Edwin Alfaro: didn't allow me to register, thus not allowing me to sign in....
(2014-03-04) Alain Mena Galindo: Gosh! I'm SUPER excited about the upcoming APIs! "Zendesk".... :)
(2013-12-18) Scott Miller: Great Productivity Tool!

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