8x8 UC Agent drives productivity by enabling voice calls, meetings and Click To Dial in Gmail, Calendar and Google Docs
8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert. The results? More intelligent and productive interactions between your employees and your customers. Features include: Instantly filters email specific to the caller Click-to-dial from Gmail and Google Calendar Integrated search results from 8x8 call history, Google directory and Salesforce Single user interface for email and business communications Key Benefits Enhanced Customer Experience Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience. Increased Productivity The integration empowers the user to have all the information in one place enabling a first call resolution.
- (2023-04-26) Larry White: complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.
- (2023-03-13) Bob Collopy: Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.
- (2021-04-08) Tom Glover: Not sure how these other reviews have a 5 star rating... this extension is absolutely awful. Very clunky and laggy, basic UI, and it doesn't even call when using with Zoho. Support team for 8x8 is shocking too, they literally just point you to a support post online, which just shows you how to set up. If you want my advice, use a different PBX system!
- (2020-03-24) Rich Medeiros: Intuitive to use
- (2019-04-25) Braxton Bailey: Simple to use and great for speeding up my productivity
- (2018-11-03) Stan Dubuque: Hands down the most useful and productive tool I've ever added to chrome. Love it!
- (2018-09-03) Vinay Murthy: Seamless click-to-call capability and other filtering options. Increases productivity.
- (2018-08-30) Grant Duncan: Works well. I like that it's so easy to get it up and working.
- (2018-08-29) Russ Chadinha: Simple and quick install - up and running in seconds! UI is intuitive making it easy to start instantly using it.
- (2018-08-29) Vik Verma: Awesome!!!
- (2018-08-27) Dejan Deklich: Works great. Love the fact that I can see emails/meetings when the call comes it. Makes life a lot better for us who live in GSuite.