8x8 Integrations
Extension Actions
- Live on Store
The 8x8 Integration seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity.
Out-of-the-box integration with minimal setup required.
Screen-Pop and Contextual Information: Automatically retrieve and present records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time.
*Features vary by Integrated CRM.
Supports the following platforms:
Google Workspace
Zoho CRM
HubSpot
Latest reviews
- Erin
- The absolute WORST and most inefficient app integration with the WORST/non existent customer support.
- Aaron Barnett
- My office has been using this for a year and we have gave up on using this with zoho CRM. The auto phone call logging would be nice if it worked. But we have all had problems with it. The biggest on is every time we open a new tab with zoho it would open the 8x8 extension again. After a few hours you might have 30 tabs up all 8x8.
- Larry White
- complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.
- Larry White
- complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.
- Bob Collopy
- Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.
- Bob Collopy
- Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.
- Tom Glover
- Not sure how these other reviews have a 5 star rating... this extension is absolutely awful. Very clunky and laggy, basic UI, and it doesn't even call when using with Zoho. Support team for 8x8 is shocking too, they literally just point you to a support post online, which just shows you how to set up. If you want my advice, use a different PBX system!
- Tom Glover
- Not sure how these other reviews have a 5 star rating... this extension is absolutely awful. Very clunky and laggy, basic UI, and it doesn't even call when using with Zoho. Support team for 8x8 is shocking too, they literally just point you to a support post online, which just shows you how to set up. If you want my advice, use a different PBX system!
- Rich Medeiros
- Intuitive to use
- Rich Medeiros
- Intuitive to use
- Braxton Bailey
- Simple to use and great for speeding up my productivity
- Stan Dubuque
- Hands down the most useful and productive tool I've ever added to chrome. Love it!
- Stan Dubuque
- Hands down the most useful and productive tool I've ever added to chrome. Love it!
- Vinay Murthy
- Seamless click-to-call capability and other filtering options. Increases productivity.
- Grant Duncan
- Works well. I like that it's so easy to get it up and working.
- Russ Chadinha
- Simple and quick install - up and running in seconds! UI is intuitive making it easy to start instantly using it.
- Vik Verma
- Awesome!!!
- Vik Verma
- Awesome!!!
- Dejan Deklich
- Works great. Love the fact that I can see emails/meetings when the call comes it. Makes life a lot better for us who live in GSuite.