Interactive decision trees, workflow automation, troubleshooting
FlowEQ is the trusted provider of workflow automation for teams that need to accelerate their work, especially complex processes and high-volume workflows that require human judgment, expertise or empathy at key moments. The FlowEQ Workflow Acceleration Platform includes interactive decision trees that are used by customer support, operations and product teams across all industries to improve accuracy and speed up important recurring work. Using FlowEQ customers get through high-stake recurring workflows 10x faster, saving their companies time and money every day. Our solution includes Smart Flows, Accelerators and Pre-built Connectors to the most popular business applications. For additional information, visit www.floweq.com. (By the way, our company used to be called BrightReps and our decision trees were called Sidekick – so if you’re looking for either of those you are in the right place!)
- (2019-02-01) Jennifer Falzone: I am beyond thrilled with BrightReps. We are able to make RMA labels and Shipstation orders, plus automate things in FreshDesk that I never thought were possible. The time we are saving on repetitive tasks is extraordinary. The BrightReps team took the time to explain everything and help me set up my flows, which were super easy. They are great to work with and I'm so so happy I found this.
- (2018-06-27) Matthew Moone: Using Sidekick you can streamline your most time intensive processes down to under 1 minute using integrations with Shopify, ShipStation, and Arena. There is now a custom integration option that also allows you to integrate with any in-house tools with no code required.