CRX id
cbjgpemimjmpbldgimfocbanmmkoefbi
cbjgpemimjmpbldgimfocbanmmkoefbi
Description from extension meta
Click to Call dialing from web pages, integration with any softphone, screen pops in Salesforce and other CRMs
Image from store
Description from store
Click to Call, also known as Click2Call, or Click to Dial allows you to click a phone number on any web page and make a phone call.
Click to Call CTI for CRM extension by Thirdlane converts phone numbers on web pages into clickable links to allow quick dialing and integrates with various CRMs and Service Desk applications.
With Click to Call CTI for CRM extension you can:
■ Use Click to Call CTI for CRM integration extension with or without other Thirdlane products
Click to Call CTI for CRM extension works best when used with Thirdlane PBX or Thirdlane Multi Tenant PBX, and alongside the desktop version of Thirdlane Connect. When used with Thirdlane PBXs it can also work with your desk or mobile phone. You can also use this extension with any desktop soft phone that works with your telephony server.
■ Use Click to Call while you work inside your CRM
Login into your web based CRM, and Click to Call CTI for CRM extension will find callers or contacts on active calls and display contact or lead information (screen pop).
■ Choose one of the popular CRMs - Salesforce, Zoho, Zendesk, Freshdesk and others
If you tell us about your CRM and we will be happy to add it to Click to Call CTI for CRM extension
■ Easily add call notes to CRM
You can add call notes for all the incoming and outgoing calls
■ Combine Click to Call CTI for CRM extension with Thirdlane Connect
This way you can use Click to Call CTI for CRM extension for Click2Call ( Click to Call ) and Thirdlane Connect for voice and video calls, instant messaging, voice and video conferencing, and CRM integration.
Visit https://thirdlane.com for more information about Thirdlane.
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Change Log:
0.0.1
Initial version
1.0.2
Full refactoring.
Added Thirdlane Telephony SDK, new popups(config, dialer), new settings page, additional lookup url
1.0.3
Fixed configuration screen, added Spanish language support
1.0.4
Added click2-call and phone number lookup for Salesforce
1.0.5
Fixed telephony channel subscription
1.0.6
Minor bug fixes
1.0.7
Telephony SDK update
1.0.9
Support for Unicode
1.0.10
Added click to call and phone number lookup for Freshdesk
1.0.11
Improved Freshdesk support
1.0.14
Added click to call and phone number lookup for Smart Advocate
1.0.19
Added click to call and phone number lookup for Zoho CRM
1.1.2
Added click to call and phone number lookup for Pipedrive CRM
2.0.1
Major refactoring
2.0.11
Salesforce lookup bug fix
2.1.10
Fixes to Smart Advocate support
2.1.12
Added click to call and phone number lookup for Zendesk
2.2.2
Telephony API changes
2.2.20
Internal messaging core bug fix
2.3.2
Update to support new Google security policy
Fixes for display of data entered by the user
3.0.3
Fix for excessive CPU utilization, major performance improvements
3.0.4
Context menu bug fix
3.0.5
Added dial prefix, updated number recognition exceptions
3.0.6
Adapted desktop notification rules
3.0.7
Minor bug fixes
3.0.8
Minor bug fixes
3.0.9
Fixed settings UI
3.0.10
Fixed Zoho CRM
3.0.11
Fixed logo
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Latest reviews
- (2023-11-08) Bruce Seal: It just works! Simple yet effective! 5of5
- (2023-10-24) Pablo Flores: Easy to use extension. Helps me a lot in my everyday tasks. Recommend
- (2023-10-15) Mike Winch: Good and very handy! Simple yet effective extension.
- (2023-10-09) Jake B.: Great extension! Works perfect with Thirdlane Connect which we use as main communication software at our company. Can be used as standalone too. 5 of 5
- (2023-09-29) Arthur Trofimov: Simple and effective! Used their other products too. Solid company!
- (2023-09-28) Art H: Easy to use click2call extension. Works perfect. I recommend
- (2021-06-11) Yulia Borushok: Works great, perfect click to call solution
- (2021-01-22) Alexandr Nohrin: Best extension for click-to-call. I use it every day!
- (2020-10-13) 勇士川建国翻墙勇士川建国: oh 上帝！ 欧迈嘎嘎牛逼
- (2020-08-26) Martijn Laurense: Stopped working after Google rolled out SameSite cookie policy for the second time. Warned Thirdlane in March 2020 that that was the problem. Google decided that due to the Covid 19 outbreak to rollback SameSite policy but on August 11 rolled this policy out again. The Thirdlane people don't care apparently.
- (2020-07-29) Tim Perkins: FINALLY an extension that handles Click-to-Call perfectly!
- (2019-04-25) Al Kr: I tried multiple click-2-call solutions and this one is one of the best. Free, easy to configure; pop-up works like a charm with native Thirdlane PBX. If you need to make a lot of calls from the web - this app can save you tons of time. Also, you can configure the auto-answer feature on your phone and you won't need to pickup the receiver each time you make a call. Even more time saving. Five stars to developers!
- (2019-04-25) Tim Belskiy: Works great!! Saves a lot of time!! Excellent click to call extension!!
- (2018-08-28) Bruce Reeves: Works well for both our staff and our clients who use with with multiple CRMs
- (2018-03-14) Michael Witlin: Very nice extension for click-to-call and CRM integration. Very useful and easy to setup.
- (2017-08-31) Rik Holliday: Downloaded a few days ago an really liking this so far. Very easy to install and use. We are starting to roll out some of the features in a few of our Customer Support Departments as we see some real benefits to both internal and external customers. Screen Pops functioned immediately and we learned more information than we though would have been available.
- (2017-08-30) Elena: I use this extension just for click-to-call, great extension, a real time saver!
- (2017-08-24) Kevin Hawkins: Excellent UI! This really improves efficiency in the office for myself and my clients.
- (2017-02-26) Matthew Malkowski: Very clean extension, very easy to use and the screen pop function saves our office a ton of time!
Latest issues
- (2023-09-22, v:3.0.9) Roy Cronin: Click to Call not reaching phone
I have dozens of phone configured with the chrome plugin, and they are working, I just set up a new extension with the plugin, I am able to log in, I get the pop-up, but the phone does not ring. I have removed & re-provisioned the phone, I have changed the User Portal password, no change. I spoke to our provider and they suggested reaching out to you. Please let me know if you need additional information. Thanks - (2022-11-10, v:3.0.6) PY Anderson: Click to Call CTI extension
I am using Less Annoying CRM. I added your extension but the only option I get to make call is from my mobile phone, and I want to use my google number so I can dial from my pc desktop. How would I do that? Can you help with this? Thanks. - (2022-05-06, v:3.0.6) Mike DeKuiper: Changing the Primary Application
We are now using a different application to make calls. When I originally set it up, I had the option to choose which application I would like to use to make calls, but I cannot find the way that I can change which application I would like to use, as I am now using something different. How do I change that? - (2021-09-08, v:3.0.6) Veda N: Not able to send the number from my PC to android phone
I'm logged in on my PC & android phone on chrome & gmail, but when I click on a number to call the pop up says: "to send a number from here to Android phone, sign into chrome on both the devices". I have extensively used this extension to make calls earlier. I used a different android phone for 1 day around mid-Aug. When I got back to my old phone, the extension does not seem to work. Any suggestions on how to make it work? - (2021-06-23, v:3.0.6) Jeff Snyder: webpage not reading phone number
The tool is no longer reading all the phone numbers for crm system. It reads the primary contact number, but not the business number. Can you give me any tips? - (2021-06-23, v:3.0.6) Jeff Snyder: webpage not reading phone number
The tool is no longer reading all the phone numbers for crm system. It reads the primary contact number, but not the business number. Can you give me any tips? - (2021-06-08, v:3.0.5) Collin Sheahan: Phone Numbers will not show up underlined and able to click half the time
For multiple of our users there click to call with not underline the numbers and work 50% of the time, if they refresh the page it might show up, but that is also only about half the time, is there a way to fix this issue? i have already tried unadding and reading and clearing cache from chrome - (2021-03-11, v:3.0.5) Tory Blain: twilio Help
I just want to see if you offer help with twilio and use them with your program - (2021-02-01, v:3.0.5) Carmen Olague Ortíz: Integration with Microsoft Teams
Hi all, Do you know if this can be integrated with Microsoft Teams? - (2020-11-13, v:3.0.5) Zozo Abdo: not't dile
when i click to dile the number the number not calling - (2020-10-02, v:3.0.5) Darren Brown: Change the default app from WhatApp on a mac
I am trying to get Teams as the default program upon clicking. - (2020-06-08, v:3.0.5) Dani Bartlett: Odd difference between users
The plug in seems to work perfectly on my computer, however I've found that when I encourage other people to install it, it works differently on theirs. We can both go to the same page, and while on my browser it will only flag telephone numbers as callable, for them it will flag any string of numbers such as dates or turnovers as potential numbers to call. I've looked at their settings and confirmed that theirs are identical to mine. Any thoughts? - (2020-03-27, v:3.0.5) Myra: In NL we use format +31 (0) 20****
In NL we use format +31 (0) 20***** and this is not seen by the app, any work-around available instead of changing format? - (2020-03-27, v:3.0.5) Myra: Bug report
Wanneer de extensie enabled is wordt Whatsapp Web (https://web.whatsapp.com/) beschadigd. Extension is damaging https://web.whatsapp.com/ Win10Pro - Chrome Versie 80.0.3987.149 (Officiële build) (64-bits) - (2020-02-13, v:3.0.5) Rob Watkins: Need help with set up
I followed the instructions and when I click a number on my computer is does not make the call to my iphone. Please help! Thanks in advance - (2019-08-29, v:3.0.5) Garry Deakin: Add 9 to the dial string
Hi there, is there anywhere we could add 9 to dial out? thanks - (2018-09-17, v:2.2.12) Mark Price: call pick
Hi, I picked the wrong choice on how I wanted my click to call to work but I can't find a way to change my choice to skype. Help. Thanks Mark - (2018-08-07, v:2.1.11) Manuel Rathmann: Blacklist
How do you specify in the URL entry if a site is to be black or whitelisted? - (2018-08-07, v:2.1.11) Jeffruy Examene: Calling
The issue I'm having is when I click the number it starts dialing then stops. Currently trying to use it with salesforce. - (2018-06-07, v:2.1.11) David Webb: Click from Excel or Sheets Hyperlink
All I need, want is outbound calling. I need to be able to go down a spreadsheet and click on a hyperlink and make an outgoing call through my desktop computer. That's it. Can do? What cost? - (2018-05-31, v:2.1.11) ernaras kadziauskas: cell phone
can cell phone be used as click to call device? - (2018-04-13, v:2.1.10) Lucky Way: Need some help...
I can't seem to link my RCA phone to C2C, cannot get outbound calls. - (2017-10-16, v:2.0.8) Tony Hill: Dynamics CRM
the dialer does not recognise number that are in our microsoft dynamics webpage. other websites work normally but the dynamics crm webpage numbers are not recognised - (2017-08-24, v:2.0.3) X2CRM
Hello Any chance that there will support for x2CRM for your dialer? - (2017-05-01, v:1.0.18) vWhite Mamba: Salesforce
Does not pop up with any CRM data when user calls in. We are signed into CRM and when phone call comes in the dialer has a notification but nothing else happens