Monitor a Service Desk query in real time.
This extension is for Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time. Example Uses: - Monitor incoming incidents to your Service Desk. - Alert analysts of major issues. - Track your approvals. Features: - One-click a toolbar icon to view and launch items in the query - Live count update displays on the toolbar with traffic light colour indicators - Desktop notifications of new items in the query - Query and notification layouts are based on Report Templates of your choice for full control of the design. For more information, source files, and support please visit: http://community.landesk.com/support/docs/DOC-29591. Note: This is not official LANDESK software and is not supported in any way other than via the Url above.
- (2015-10-08) Erik M: Stu has some great tools. I especially like his calc wizard. If only they'd be made standard with the product itself :(
- (2014-11-21) David Gillen: This is a really helpful add-on for Service Desk - easy to configure too.