SN Utils - Tools for ServiceNow

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Productivity tools for ServiceNow. (Personal work, not affiliated to ServiceNow)

Latest reviews

• (2021-06-02) Matthew Wollman: THe most helpful extension I have, it's like the missing admin toolkit that ServiceNow should include.
• (2021-02-17) Andrew Barnes: I can't live without this plugin.
• (2020-11-30) Zoran Vasic: This is one of the most used plugs for me :)
• (2020-10-08) Deepak Kumar: Excellent tool. This really made my day to day work easy and fast.
• (2020-09-26) Konstantin Kozokar: Using max of this utility. Really love Visual Studio extension or pre-generated GlideRecord query or slash commands.
• (2020-09-12) Kristoffer Roen-Lie: Amazing extension. Greatly empowers your work and daily use of service-now as an administrator/developer.
• (2020-08-13) Imi Herczeg: The best SNOW tool!!! Could be implemented the functionality to add a prefix in your tab title - the prefix will indicate the ServiceNow environment you're connected to.
• (2020-08-04) Subhankar Paul: A must have utility for any ServiceNow developer.. I love the script sync part feature most.. would like to contribute to this OS tool in future if possible.. Thanks for your effort @Arnoud much appreciated!!
• (2020-08-03) Andre Navarro: The tool that has most made a difference when comparing my productivity throughout my ServiceNOW years.
• (2020-06-29) Sébastien Lavoie: This is an amazing tool! Would it be possible though to allow it to work on URLs that don't contain "service-now" in them? Some clients change the instance's alias even in the DEV environment. Thanks!
• (2020-04-16) Jordy Janssen: Great extension! Should be mandatory for every ServiceNow developer to improve productivity...
• (2020-04-09) DJ: I have been using this extension for sometime. I loved the utilities and features this extension has provided. Made my work a lot easier . Thank you very much.
• (2020-04-09) Jean Driscoll: It was good while it worked. Suddenly the icon is no longer showing on the incident screen
• (2020-04-06) Corey Scott: Noticed that Ctrl+S is just opening the Chrome "Save As" window since the latest update. Tried restarting the browser completely but it continues. Did something break in the last update or is there something on my end I need to do to fix it? Thanks!!
• (2020-02-14) Pujari Bhim: Very helpful, Thanks :)
• (2019-10-07) Thilo Grobe: Great work! I use it everyday! But one question remains: How can I use the SNUtils on Custom URL Instances e.g. "portal.mycompany.com"? Can this be configured?
• (2019-09-02) Murali: Cool!
• (2019-07-23) Corey Scott: Edit: Amazing turn-around time, thanks for fixing this! When I hold Ctrl and hover over the ticket buttons at the top I get a sys_id popup and this keeps triggering when I'm trying to quickly copy/paste stuff between windows. Is there an option to disable this?
• (2019-07-17) Rene de Leeuw: I use it a lot. Thanks.
• (2019-06-14) Jan De Wulf: Awesome tool, many thanks!
• (2019-06-13) Orest Ivasyk: Best app for ServiceNow Developers ever! Thank you so much guys!!!! God bless you!
• (2019-06-03) Rajshekhar Paul: This is freaking awesome, saves my lot of time since I have installed in my Chrome browser. Thanks to the developers, now I can make most out of ServiceNow with this more powerful tool. Cheers!
• (2019-02-22) Very useful tool!! Thank you
• (2019-01-16) Eric LeMonnier: I am loving the VS Code Sync feature! Everything else is also very useful. Thank you
• (2018-12-18) Cyrille Feijó: Great Extension. Real Helpful. Note: Can you put an Options to allow to be always active the show technical names?
• (2018-08-09) dheeraj govind: good
• (2018-03-21) Namory Keita: Excellent tool. It's very useful. Thanks
• (2018-02-13) Dale Stubblefield: Very useful tool!!
• (2018-02-08) Elie Abdelnour: Awsome
• (2018-01-29) Eric: Excellent tool. The author have been very helpful when I contacted him.
• (2017-11-09) James Griffith: Awesome tool. I would like to be able to adjust certain things for the GlideRecord generator: * Reorder them to choose default. * Setting to include sort by default or not. * Setting to include setLimit by default or not. Also, is this open source? I would like to be able to contribute!
• (2017-10-31) Josh Cooper: Super helpful, speeds up a lot of repetitive developer work
• (2017-10-27) John Ashby: Phenomenal tool!
• (2017-08-22) Carlos Aguilar: This extension has been a time saving extremely useful and life saver. Can't thank you so much for all this work given to the community
• (2017-03-13) Andy Cary: Excellent integration with my ServiceNow instances and favorite IDE's through Chrome.
• (2016-12-09) Christopher Johnson: This is pretty neat. When you are coding and you need the name of the table, it can be a pain to get the table name quickly (unless you wanted to make a quick ui action I suppose) but this works great along with the auto glide record generator. Thanks.
• (2016-10-03) Rik Burgering: This is a great help! A real ServiceNow Jedi - Black belt - Super consultant or hardcore administrator will love this! Thank you!!

Latest issues

• (2021-05-24, v:5.1.0.0) Per Vildstrand: Customizing search groups
  I need to add an attribute to the search group entries. For example, in the sys_ui_policy entry there are two attributes configured (short_description,script_false,script_true). I need to add another attribute, for example "condition", how do I do that? I can´t update the record itself, it is within a locked scope "This record is in the Code Search application and cannot be edited. The installed application 'Code Search' is private." and I can´t add another record for the same table. Can this functionality be added, to customize "baseline" entries? Best regards //Per
• (2021-05-18, v:5.0.2.0) Lord Ryan Gillespie: Chrome Crashing
  Hey! I just wanted to let you know that I've been experiencing issues with Chrome crashing since the last update. Initially, I thought nothing of it but it happened so frequently I deactivated all of my extensions and went through one by one enabling them again (shortlist...just this and WebEx). Found that this appears to be the issue. Only crashes when I filter a list in the platform UI. Otherwise, without this extension enabled, I have 0 problems. I'm on macOS Big Sur 11.3.1, Chrome 90.0.4430.212 (Official Build) (x86_64).
• (2021-04-28, v:5.0.1.0) Stanley Martin: SN Utils Configuring
  Been watching the videos and one was how to create custom slash commands. In the video you clicked on an icon up in the header that I don't seem to have. It looks like a cog. I see on your videos that you are using a Mac. Is that why I can't see it?
• (2021-03-31, v:4.3.2.0) mark p: Changing Nodes
  Using the Chrome Extension, I'm trying to change the active node. From the Nodes list I click Set Active but nothing appears to happen. Should the screen refresh, do I need to log off and back on? Doing a stats.do shows it being on the same node. What I am missing?
• (2021-03-31, v:4.3.2.0) Andrea Bay: Double click edit no longer works
  4.3.2.0 double click edit field is not shown, now I can only view data
• (2021-03-19, v:4.3.1.1) Lukáš Slánský: Slash commands not woring
  Hi, seems that with latest update (now using 4.3.1.1) I've lost the slash command. The window opens, I can enter the command, but nothing happens, no window, no error :-(
• (2021-03-18, v:4.3.1.0) Yoan Jacquérioz HVS: Shortcuts non longer working
  Hi, Since a few days, my shortcuts no longer works. I have created 3 slashcommands to show the current page in another instance : /xxx : //env xxx /xxxtest : //env xxxtest /xxxdev : //env xxxdev Very convenient, but now, as soon as I write /xxxd for /xxxdev, the slashcommand change automatically to /env xxxtestd, which I don't want ... Can you take a look at this ? Thanks
• (2021-03-04, v:4.2.7.5) Christopher Johnson: Update manifest.json to include *.servicenowservices.com
  ServiceNow customers are now able to get environments provisioned with urls that have "company.servicenowservices.com" rather than using the typical "company.service-now.com" format. Adding *.servicenowservices.com to the manifest.json file where you can define what url's the plugin will be active on will enable the use on environments that utilize this url format. Should be a simple fix that should only take a couple minutes to update and publish.
• (2021-01-22, v:4.2.7.0) Renato Gimenez: Dear, my SN utils suddenly stopped showing technical names. I've reinstalled the plugin, but no sucess. Can you help me?
  Dear, my SN utils suddenly stopped showing technical names. I've reinstalled the plugin, but no sucess. Can you help me?
• (2021-01-18, v:4.2.7.0) Matthew Glenn: /env shortcut not compatible with tinyURL support?
  One of my favorite features of this plugin is the "/env <instance>" shortcut. Unfortunately, it doesn't work when a tinyURL is built. I understand why it doesn't work, but is there anything that can be done within the plugin to assist?
• (2020-12-01, v:4.2.2.2) Justin Henry Lo: ScriptSync changes are not saved.
  Hi, Im not sure if this is a bug on the browser extension or the vs-code extension, (but it might be caused by the recent update) the widget script sync does not push changes to the server anymore. I can pull the widgets to vs-code but when pushing, no changes are detected by the script sync helper tab. My teammate also experiences the same problem.
• (2020-11-23, v:4.2.0.0) Philip Hangyal: SN Utils button duplication in TinyMCE editor
  When creating a new Knowledge article there is a button that says "SN Utils: Add template to expand collapse content". If you press the "Source Code" button on TinyMCE and close the Source code pop up window the SN Utils button described above gets duplicated, this can seemingly be done indefinitely.
• (2020-11-20, v:4.1.2.1) Yoan Jacquérioz HVS: Reference Table
  Hi, I often need to search which reference fields there are on the form (even not added on the form layout) or if a certain table is referenced in the form. If I Search 'Reference' on the View Data tab, I can see all reference fields present on the form, but I don't know which tables they reference and if I search 'User' on the Incident table I would expect to find the 'Assigned to' field. Could you add a way to display that information on this tab (and searchable) ?. Thanks !
• (2020-11-17, v:4.1.2.0) Extension no longer functioning
  Hi, I seem to be having a similar issue to that reported on 27 Apr by Stephen Crocker, whereby I have no slashcommands and even in the options menu,nothing seems to work. I have updated the extension, removed and reinstalled and rebooted my machine, but still no luck. Now that it's not working, I realise just how much use it! Any other tips? Many Thanks, Jason
• (2020-11-16, v:4.1.2.0) Salim Sakr: searching in the Hardware Assets Table
  Hello, is there anyway to make the search function after highlighting a serial number from a request, to make the search in the Hardware assets table. it would be of great help, thank you!
• (2020-10-05, v:4.0.6.5) Top Tanti: Allow plugin to run on alternative domains
  I work on a number of instances where the domain has been changed. It would be great if we had the ability to still allow the plugin to run on these domains. For example, FedRamp instances use "servicenowservices.com" and other instances using a vanity URL may be something like "dev-cyberservices.xyz.com"
• (2020-09-28, v:4.0.6.5) Victor Braga: Is there a way to create keyboard shortcuts for "Start Work" or "Resolve Incident"?
  I am trying to automate creating tasks but have not seen a keyboard shortcut for this similar to save. Is there a way to create keyboard shortcuts? Thanks for SN Utils!
• (2020-09-16, v:4.0.6.5) Jay D: Adding additional sites
  Our company has a custom domain name and not the stand xyzcompany.service-now.com and instead has xyzcompany.servicenowservices.com; any possibility to add that domain in the tool?
• (2020-08-27, v:4.0.6.0) kurma sai teja: extension is not working
  extension is not added in the chrome
• (2020-08-18, v:4.0.6.0) Jon C: sn-scriptsync
  Having an issue with scriptsync now. Constantly getting : WebSocket Could not connect to WebSocket. Check if VS Code is running and wait for connection or reload the page. Get sn-scriptsync from Visual Code Marketplace The addon is running in vs code and this happens on all browsers
• (2020-08-03, v:4.0.5.6) Andre Navarro: Can only use if service-now domain
  Hi, I have come across an issue when trying to use this extension on a ServiceNOW instance that can only be accessed through a customer's URL (e.g. https://itsm-dev.zz_company_prefix_zz.zz_country_prefix_zz/). When trying to change the "Automatically allow access on the following sites" property on the extension, I have noted it is close to read-only, limited to on/off changes. Any plans to get this enhancement in the future? Thanks
• (2020-07-30, v:4.0.5.6) Hayo Lubbers: Dynamic Filter in Codesearch
  We love the codesearch, but are missing something. Please add the scripts from the Dynamic Filter into the search. Thanks!
• (2020-07-13, v:4.0.5.3) František Kvintus: Custom Code Snippets
  Hi. I like the code snippets function. But can we add custom ones? I looked it trough like 20 times and haven't found the place where we can edit/add custom code snippets.
• (2020-07-01, v:4.0.5.1) Kia Martinussen: Popin not working in chrome
  On Windows 10 and Chrome browser the Popin function does not work. Simply nothing happens when the button is pressed. Is this a bug, or what is going on?
• (2020-06-03, v:4.0.3.0) Lorenzo Schittone: Unable to use extension with Custom URLs enabled on instance
  Since adding a custom URL to our instance the extension doesn't load, thanks It still works on the .service-now.com URL just not the new custom URL
• (2020-05-15, v:4.0.1.0) Josh McMullen: FedRamp urls no longer support the plugin
  Can we allow the plugin to run on *.servicenowservices.com/*? The new FedRampHigh systems use this new URL suffix
• (2020-04-27, v:4.0.0.3) Stephen Crocker: Window no longer opens
  When I click the icon in chrome nothing happens except getting the list of options. I use to have the window that would show the nodes slashcommands. now all I get is the right click menu. Please help get it back to what it was.
• (2020-04-15, v:3.7.3.6) Scott Cannon: Can't paste image into work notes
  Trying to follow your instructions to others: Disable CTRL/CMD-V to paste Clipboard image. Be sure this is UNCHECKED and reload the page. I can't find that setting. I found a clipboard setting under site specific and added the web address but it didn't help.
• (2020-04-13, v:3.7.3.6) Hardik Panchal: Screenshots are not being added to the story
  Hi, Earlier, I was adding my screenshots to the story and now I am not be able to add. Could you please help me to investigate.
• (2020-04-07, v:3.7.0.1) Dries Feys: Pasting screenshots does not longer function
  Hello, The screenshot icon disappeared from the top menu, and ctrl-V isn't doing anything anymore since last weekend. I saw a new version was released. Is this related? Thx!
• (2020-03-11, v:3.6.1.5) Karel Alofs: ScriptSync not working on Windows (Chrome & Firefox) since 10/3/20 afternoon
  Hello, yesterday I tried to import a Script Include into VS Code using the sn-scriptsync, but the file didn't show up in VS Code. (Tried Chrome and Firefox) I proceeded to update both the sn-utils (Chrome) and sn-scriptsync (VS Code) and it still didn't work. I also tried on Linux (Ubuntu) and there it did work (FireFox). Then I downgraded the VS Code extension, still no luck. But when I tried it on the browser Brave, it got imported properly. Also, small scripts (less than 100 lines?) still get imported properly as well. Could you please take a look at it?
• (2020-03-10, v:3.6.1.5) Roman Haas: Not working on macOS since today?
  Hey there, since today two of us (using MacBook Pro) cannot use the vs script sync anymore. The guy with a windows machine can still use it. Do you know any solution for that? The Chrome plugin itself seems to work properly, its also connected to vs code and clicking on a script include in ServiceNow just doesn't open the file in vs code. Thanks for your help
• (2020-01-21, v:3.6.0.3) Robbie Medved: Allow Entry Of Values From View Data
  From the View Data tab, it would be really nice if it were possible to update the value of a field. This way, if the field isn't on the form, you wouldn't need to either add it to your list view, or worse, add it to a form view
• (2020-01-15, v:3.6.0.3) Josh Crew: Support for other ServiceNow Domains
  I'm unable to add an instance with domain servicenowservices.com Under the "This can read and change site data" the only option available is "When you click the extension", the other two options are grayed out. Is the Chrome extension able to support other domains?
• (2019-12-17, v:3.5.9.2) Eric LeMonnier: ecc_agent_script_file extensions not loading
  The loading of the extensions stopped working again for ecc_agent_script_file. Must have been the latest update or it was the upgrade to New York. Looks like you had a new version yesterday on the same day we upgraded.
• (2019-09-18, v:3.4.4.6) André Vandenberg: Authentication error
  When syncing from VS code I got an authentication error (please authenticate...), the Helper says "{"error":{"detail":"Required to provide Auth information","message":"User Not Authenticated"},"status":"failure"}". A session is well opened on Servicenow with the right credentials. This disappears when I delete the folder in VS and re-sync all the stuff via SN. Why am I receiving this message?
• (2019-08-16, v:3.4.1.5) Pratap Singh Rathore: This extension is not working for on-prime instance
  We are using on-prime instance can you please add support for that, right now it only support cloud version of SNOW
• (2019-07-18, v:3.4.0.1) Manos Mourte: Show Technical names on page load
  Since the last update this feature stopped working properly. Tried 2 browsers: Chrome Version 75.0.3770.142 (Official Build) (64-bit) Firefox Version 66.0.5 (64-bit) and Version 68.0 (64-bit) Manually activating it works (through the menu still works)
• (2019-06-25, v:3.3.0.0) Eric LeMonnier: MID Server Script Files
  Thank you for the ability to load The ability to load MID server script files with the correct extension. Unfortunately it just broke with the latest update. It seems that they all load with .txt now. Can you please look into the change in the recent release?
• (2019-05-31, v:3.2.3.7) Christopher Sanford: Report Access Breaking When I Update w/ Extension On
  Hello, I really enjoy this plugin a lot, however I think I have discovered an issue I was having in ServiceNow to be caused by having the plugin on. Whenever I save a report while running this plugin with 'show technical names' on, the "roles" field on the sys_report record is updated to the role name concatenated with a "pipe |" and the sys_id of that role. It took me a while to figure out why I had broken a report on our most popular homepage for itil users but when I checked the XML of the sys_report record I found this "technical name" concatenation literally got saved to the database. As a result of this no one besides admins will have access to the reports after any update. Could you please look into this?
• (2019-05-16, v:3.2.3.6) Kay Defa: Adding sites, I don't have a option to add sites.
  I don't have a way to add additional sites for the extension in chrome. I would like to have my work instance and my personal instance use the extension.
• (2019-05-16, v:3.2.3.6) Lyle Taylor: Support for ServiceNow custom URLs
  ServiceNow supports using custom URLs for accessing instances. For example, we created DNS CNAME records like sn-dev.myorg.org that point to the actual SN DNS name. We will expect users to use these DNS names instead of the original instance.service-now.com names. These are not simply redirects. When using these DNS names, they will not see instance.service-now.com in the browser address bar, but will see our custom internal domain name instead. It would be nice if the extension supported specifying additional domain names that it can work with instead of just *.service-now.com, so that we can use this extension when using the new URLs. Currently, since it is hardcoded to only work with *.service-now.com, we can only use the extension if we use the original service-now.com domain name instead of our custom URLs. Thanks!
• (2019-05-13, v:3.2.3.6) Jeffrey Mangan: The Ctrl+whitespace doesn't open a tab with list view for me.
  All the other Ctrl key combinations work but the Ctrl+whitespace to get the current record in a list view. Has this happened to others? Perhaps a chrome setting?
• (2019-04-17, v:3.2.2.4) Daniel Peel: Left click acting as right click
  I've noticed that I can't left click the extension anymore... anyone else seeing this issue. I have other extension I can't left click, but not this one. When I left click it acts as if I have right clicked.
• (2019-03-20, v:3.2.1.4) Eric Jackson: VS Code only?
  Can sn-scriptsync be used with other IDEs or is it restricted to VS Code?