This is a cloud-based solution for Microsoft Dynamics and Vonage Business account users.
Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your VoIP service provider. ****************************** Features Include: Click-to-Dial – Simple click any number appearing in a Google Chrome browser and the app connects the call through your Vonage Business phone system. Eliminate misdialed calls and easily tie the outbound call record to any contact or account in Microsoft Dynamics. Incoming/Outbound Screen Pops – Know who’s calling and why with incoming screen pops that feature “decline” and “send to voicemail” options. Quickly return missed calls with the help of the missed call screen pop with “call back” or “call back and open call log window” options. Quick Add Contacts and Accounts with Nightly Sync – Create contacts and accounts quickly while on calls with new customers. You can sync manually or set for automatic initiation. Admin Settings Allow Workflow Options – Admins can simplify workflows by enabling features such as auto open call log window, minimum character limits in call notes, and customizable call noting. Call Note-Taking – You can record all inbound/outbound calls for note-taking, so you’ll never have to scramble for a notepad again. For more information: https://businesssupport.vonage.com/articles/Answer/gUnify-Microsoft-Dynamics-Connector
- (2019-02-20) This extension has a lot of potential, but it's lacking full functionality. Vonage customer support has tried to help me with the many issues our team has had with this extension, but with limited success. In the past week, it suddenly stopped working and an error message pops up when trying to log in to Dynamics. I hope Vonage can fix this bug asap!