Salesforce

Only works if you allow third party cookies which Chrome blocks.

Awesome add-on, except for the part where it didn’t work for a few weeks. I cleared my cache and it’s working again.

Constantly getting "Error in $A.getCallback() [Cannot read properties of null (reading 'context')] Failing descriptor: {markup://clients:contextualEmailEventHome}". Please fix asap!

the new version is horrible, does not work properly and steales my time. Old version was great. Salesforce please fix/update the new version asap.

Same. I thought I was going crazy and wasted many hours troubleshooting before I found this page. This feature is totally business-critical - my company is virtual and my team is scattered throughout the world. Salesforce please listen and resolve this as soon as possible; otherwise I will be seeking compensation.

Old version worked great, especially as I use Gmail and Google Calendar as an "App" on my Mac (URL -> Chrome Options -> Cast, Save and Share -> Install Page as App) to easily switch back and forth between my other applications, email and calendar. The new version, however, simply doesn't open or work in the "App" experience, meaning my productivity and way of working has plummeted. Please look into how you get the extension to work in the "App" experience!

Gmail extension was fine, but I was forced to update to this one that has errors 90% of the time.

Excellent tool to quickly capture and record emails in and out to SF

We are unable to logs emails in salesforce with the new version. Business and processes are getting hampered due to this issue please fix it asap.

The old version worked really well for many years but now the new version is full of bugs and the whole team is being affected and the data from logging is not reliable anymore. Please fix this as soon as possible. In addition, Calendar events is not supported in this new version.

The latest version is super easy to use - great updates!!

Been using the older one for years without issues. This new version does not allow any other records to be logged and only will allow a lead or a contact record to accept the activity. This needs to be fixed ASAP.

We use this exclusively for logging Gmail activity to Records. It worked pretty good before SF changed it to a dedicated Chrome Extension a few months ago. The extension worked well for 2 weeks until it didn't. No matter the TS steps, any attempt to record an email to a record results in this error "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: -1046071845)" PLEASE FIX THIS!

It could be even better than this, but it still changed my working life for the better. Thank you

The extension is no longer working, which is not helpful to our staff who use it quite often for case management and donor management.

This is the worst google extension I have ever used. The old version worked like a charm, and this latest update is truly terrible. I have to refresh my email and close and open the pinned extension bar 5 times each to get one email to upload and correctly log. Unreal that this hasn't been fixed as these bugs have been happening to me and my colleagues for 2 months consistently.

Loved it!! It helps me to better log emails to my customer's engagement.

The new Chrome sidebar worked for my team for like a day and then we have been unable to use it since then. We get the 404 "URL no longer exists" error when we try to log in. For now we have had to uninstall it and continue using the within-Gmail plug-in, which works, which is why I'm giving two stars.

An excellent and useful extension. The only reason this is not 5 stars is becasue it cannot be used by two different people on a shared email account. When tried, the extension bypassed security restrictions, and logged my coworker into my Salesforce account. If this is fixed it's an easy 5/5.

love it, absolutely brilliant

Loses connection to gmail daily.

Thank you so much for offering this integration with Google! You have saved our nonprofit so much time.

Solid. Occasionally has a bug, but on the whole, a great tool to use

No longer working, "URL No Longer Exists" pop-up window. Does anyone know of any alternatives?

Breaks loading some sites. Took 5 hours of my life to figure out it broke chrome loading a letsencrypt site I had set up.

Quirky at times but love the integration. Helps keep my SFDC up to date and leadership happy.

It stopped working! The error message says "To add this email to Salesforce, we have to access your Google account. Give Salesforce access to Google?". Then, when I click OK, I get another error message in a big red box. I'm stuck in a never ending dead loop. Why?

Awesome product, easy recommendation for any Sales rep.

Pretty good, I like how it logs attachments in Salesforce as well

This worked well and now that I've tried updating all I get is 404 errors and links that do not exist. Please fix ASAP!

It is not working now URL No Longer Exists

Took a while to install, but works flawlessly now.

Smooth and Easy CRM

Amazing!

Stopped working. Cant log in anymore.

The Google Mail extension worked well. The Chrome extension is full of problems.

Previously, it was a Google Mail extension, but now that it has been converted into a Chrome extension, it is unable to connect. It informs me that I have broken links, and the situation is in a state of disarray. Furthermore, I am unable to restore my previous Google Mail extension

I am uncertain about the reason behind the recommendation to use this extension. Previously, it was a Google Mail extension, but now that it has been converted into a Chrome extension, it is unable to connect. It informs me that I have broken links, and the situation is in a state of disarray. Furthermore, I am unable to restore my previous Google Mail extension.

Like others have said, when this tool was a Gmail extension it was pretty consistent and generally worked as expected. The Chrome extension is hot garbage that was clearly released too early. My team experiences frequent callback errors, issues logging to cases and issues getting the extension to select the active email. You have to wonder if there's any connection to the CEO bragging about not hiring software engineers anymore.

Half the time the connector doesn't work and when it does it doesn't always log to the correct accounts. Additionally half the time the case names do not show up or they show the wrong case names. Can't say that we love it at the moment.

Easy to keep using Gmail and still log the emails. It just disconnects once in a while. Clear cache and cookies and then up and running again!

This was previously a very useful tool, but the new update has caused all sorts of issues. Users have had to completely remove and re-add the extension, along with clearing their cache and cookies. There is also a bug where sent emails no longer log unless the user manually logs it from their Sent Items. The fact it doesn't support the Gmail app any longer is frustrating to many of our users too.

This feature is greatly helpful to quickly log the follow up you are doing. In my sales role it really helping and help tracking your leads.

Efficient way to log sent GMail records. Occasional error notices but that tends to be related to timed out sign-in.

Stopped Working - I keep getting this error "URL No Longer Exists You have attempted to reach a URL that no longer exists on salesforce.com. You may have reached this page after clicking on a direct link into the application. This direct link might be: • A bookmark to a particular page, such as a report or view • A link to a particular page in the Custom Links section of your Home Tab, or a Custom Link • A link to a particular page in your email templates If you reached this page through a bookmark, you are probably trying to access something that has moved. Please update your bookmark. If you reached this page through any of the other direct links listed above, please notify your administrator to update the link. If you reached this page through a link on our site, please report the broken link directly to our Support Team and we will fix it promptly. Please indicate the page you were on when you clicked the link as well as any other related information. We apologize for the inconvenience. Thank you again for your patience and assistance. And thanks for using salesforce.com!"

perfect

They need an urgent fix because the latest version's "New Side Panel" always results in a “URL No Longer Exists” error :-( Only workaround for now is to remove and re-add the extension, refresh your gmail, log into salesforce, and then !!!! click the BACK button until you get to the initial "This side panel is moving" window, and there click "Maybe later" !!!!

This extension absolutely sucks. I have been using the gmail extension as part of google workspace for years but I was forced to switch to this chrome version and it rarely loads there is no way to collapse it you leave it open or close it and it no longer defaults to the correct account when I am in an email. I already hate updating SF this makes it so much harder

Amazing improvement on how we tag communications to opportunities and accounts.

Users are struggling with the tool after their latest update. It is crashing every now and then and is so random that when tickets are raised, it starts working by the time someone responds from the support team. Please leave the option to use the old version forever.