Keeping | The Original Help Desk for Gmail™

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Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Latest reviews

• (2023-02-08) Francine Pataray: Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!
• (2023-02-03) Adam Fisher: We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.
• (2022-11-10) Eriq Nelson: We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.
• (2022-09-07) Chris Friend: Our company has moved to Keeping for support and we love it!
• (2022-08-12) My team has been using Keeping for almost 2 years to manage our support inbox, straight from Gmail. We're thrilled with the product, and it's proven itself to be a seamless way to manage all of our customer support tickets. Keeping our customers happy is now as easy as checking our email!
• (2022-04-25) Michael Arndt: Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.
• (2021-05-26) Andreas Delin: Keeping.com makes wonder for our customer support on a daily basis. Reduces cost and increase our productivity. Also great for tracking of old cases for follow up and claims. Reliable and perfect uptime also during peaks and large volume of customer messages. Highly recommended!
• (2019-09-09) Adam Taylor-Williams: Extension failed to load in employee's Gmail inbox.
• (2019-06-13) vjg hgj: Keeping is an excellent alternative to traditional helpdesk and allows my entire team to collaborate from their Gmail helpdesk for a very reasonable monthly fee. Great support and easy to setup.
• (2019-03-19) Chris Worst: Very solid budget friendly email management tool. I have a team of 6 that share this tool and it is great. Occasional outages are a pain but for the price I love it.
• (2018-08-21) Steve Mayes: Many features simply don't work despite us giving their support full access to our account, and their service is offline at least 3 times a week.
• (2018-08-14) Daniel Toro: Its OK when it works... unfortunately it's very unstable and goes offline multiple times a day.
• (2018-06-14) Alain Daniel: That they asked me to forward my incoming emails to an external server made me decide to rethink my decision of joining them.
• (2018-05-14) Bylancer support: HI its not working in my gmail id . Is gmail block this extension or what . Please help.
• (2017-12-13) Ti Gidou: [EN] Impossible to put a accent (éèê etc.) or just an simple dash (-) in first name or last name. Just two status for ticket and can't create more. (miss "waiting", "resolved", etc.) Only with Google Chrome (note to dev : detection error for MS Edge). Only in english. ========================= [FR] Impossible de mettre des noms/prénoms avec des accents ou simplement avec tiret(-). Seulement deux status possible a un ticket. Aucun journal d'événement sur les status et notes. Seulement avec Google Chrome. Seulement en anglais.
• (2017-04-28) Eric Legrand: We've been using the Keeping help desk system for more than 2 years now to manage our entire flow of support tickets. Love the simplicity and the fact that it integrates inside our inbox. Great app!
• (2016-06-21) Nandy Bo: We have been using it last 6 or more, occasionally their system going down for hours and coming back again. We like their product but stability not close to email system if are looking for as it's using google platform. We still send a copy of emails to main mailbox to have access to our mailbox during those periods. 1. Mark multiple sender doesn't work, that's mean you can on reply one sender. 2. Doesn't have notification as system maintenance system is going down. 3. Customer support replies usually happens overnight due to time difference at-least in our case. Happy to edit this review if they make some efforts.
• (2016-05-20) Hans Vanhauwaert: Doesn't work at all! Assigned mails stay in the personal mailboxes, some mails appear 4, 5, 6 times in personal mailboxes, etc...
• (2016-03-04) Jae Rance: Great app with excellent support. Cost effective and simple solution for micro companies which use single email address but have multiple staff. The auto-complete functionality is a major time-saver :).
• (2016-01-08) Damien Cirotteau: Excellent product. Perfect for shared e-mail addresses and client support. Their own support is also very good (they are probably using their own product :) )
• (2015-12-30) Jim Nosella: Seamless and invisible to my customers. Well integrated with Google Apps.
• (2015-11-14) Michael Arndt: Great app! Really helps my company manage shared email accounts without having to log into separate accounts or use third-party applications. Simple and reliable solution.
• (2015-08-20) Maël Frize: Great product
• (2015-08-16) Robert Blaine: Genius, an extremely well thought out support app that can save hours of otherwise wasted time...and all in your email! Thank you.
• (2014-12-17) Eric Legrand: Keeping is a fantastic way to manage email support. It integrates with your existing email account so you don't have to setup anything new.