Keeping | The Original Help Desk for Gmail™

CRX ID
mhmcjokmjcnjmlmmbaopcgkbomfdlpcn
Status
Live on Store
Description from extension meta

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Image from store
Keeping | The Original Help Desk for Gmail™
Description from store

Manage customer support from Gmail.

Keeping is a Gmail extension that turns your Gmail inbox into a help desk.

It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk.

★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER

For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost.

★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS

There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers.

★ IMPROVE CUSTOMER SUPPORT

Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.

AND MUCH MORE...

Learn about Keeping by visiting https://www.keeping.com

Latest reviews

Britani Bunch 2024-12-04

Nice and Good working

Rintek daniels 2024-12-04

good extension for immediate assistance to connect customer service

Andy Atalla (Andy) 2024-05-10

Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.

Francine Pataray 2023-02-08

Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!

Francine Pataray 2023-02-08

Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!

Adam Fisher 2023-02-03

We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.

Adam Fisher 2023-02-03

We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.

Eriq Nelson 2022-11-10

We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.

Eriq Nelson 2022-11-10

We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.

Chris Friend 2022-09-07

Our company has moved to Keeping for support and we love it!

Chris Friend 2022-09-07

Our company has moved to Keeping for support and we love it!

Anonymous 2022-08-12

My team has been using Keeping for almost 2 years to manage our support inbox, straight from Gmail. We're thrilled with the product, and it's proven itself to be a seamless way to manage all of our customer support tickets. Keeping our customers happy is now as easy as checking our email!

Michael Arndt 2022-04-25

Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.

Michael Arndt 2022-04-25

Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.

Andreas Delin 2021-05-26

Keeping.com makes wonder for our customer support on a daily basis. Reduces cost and increase our productivity. Also great for tracking of old cases for follow up and claims. Reliable and perfect uptime also during peaks and large volume of customer messages. Highly recommended!

Andreas Delin 2021-05-26

Keeping.com makes wonder for our customer support on a daily basis. Reduces cost and increase our productivity. Also great for tracking of old cases for follow up and claims. Reliable and perfect uptime also during peaks and large volume of customer messages. Highly recommended!

Adam Taylor-Williams 2019-09-09

Extension failed to load in employee's Gmail inbox.

vjg hgj 2019-06-13

Keeping is an excellent alternative to traditional helpdesk and allows my entire team to collaborate from their Gmail helpdesk for a very reasonable monthly fee. Great support and easy to setup.

vjg hgj 2019-06-13

Keeping is an excellent alternative to traditional helpdesk and allows my entire team to collaborate from their Gmail helpdesk for a very reasonable monthly fee. Great support and easy to setup.

Chris Worst 2019-03-19

Very solid budget friendly email management tool. I have a team of 6 that share this tool and it is great. Occasional outages are a pain but for the price I love it.

Chris Worst 2019-03-19

Very solid budget friendly email management tool. I have a team of 6 that share this tool and it is great. Occasional outages are a pain but for the price I love it.

Steve Mayes 2018-08-21

Many features simply don't work despite us giving their support full access to our account, and their service is offline at least 3 times a week.

Steve Mayes 2018-08-21

Many features simply don't work despite us giving their support full access to our account, and their service is offline at least 3 times a week.

Daniel Toro 2018-08-14

Its OK when it works... unfortunately it's very unstable and goes offline multiple times a day.

Daniel Toro 2018-08-14

Its OK when it works... unfortunately it's very unstable and goes offline multiple times a day.

Alain Daniel 2018-06-14

That they asked me to forward my incoming emails to an external server made me decide to rethink my decision of joining them.

Bylancer support 2018-05-14

HI its not working in my gmail id . Is gmail block this extension or what . Please help.

Bylancer support 2018-05-14

HI its not working in my gmail id . Is gmail block this extension or what . Please help.

Ti Gidou 2017-12-13

[EN] Impossible to put a accent (éèê etc.) or just an simple dash (-) in first name or last name. Just two status for ticket and can't create more. (miss "waiting", "resolved", etc.) Only with Google Chrome (note to dev : detection error for MS Edge). Only in english. ========================= [FR] Impossible de mettre des noms/prénoms avec des accents ou simplement avec tiret(-). Seulement deux status possible a un ticket. Aucun journal d'événement sur les status et notes. Seulement avec Google Chrome. Seulement en anglais.

Eric Legrand 2017-04-28

We've been using the Keeping help desk system for more than 2 years now to manage our entire flow of support tickets. Love the simplicity and the fact that it integrates inside our inbox. Great app!

Eric Legrand 2017-04-28

We've been using the Keeping help desk system for more than 2 years now to manage our entire flow of support tickets. Love the simplicity and the fact that it integrates inside our inbox. Great app!

Nandy Bo 2016-06-21

We have been using it last 6 or more, occasionally their system going down for hours and coming back again. We like their product but stability not close to email system if are looking for as it's using google platform. We still send a copy of emails to main mailbox to have access to our mailbox during those periods. 1. Mark multiple sender doesn't work, that's mean you can on reply one sender. 2. Doesn't have notification as system maintenance system is going down. 3. Customer support replies usually happens overnight due to time difference at-least in our case. Happy to edit this review if they make some efforts.

Nandy Bo 2016-06-21

We have been using it last 6 or more, occasionally their system going down for hours and coming back again. We like their product but stability not close to email system if are looking for as it's using google platform. We still send a copy of emails to main mailbox to have access to our mailbox during those periods. 1. Mark multiple sender doesn't work, that's mean you can on reply one sender. 2. Doesn't have notification as system maintenance system is going down. 3. Customer support replies usually happens overnight due to time difference at-least in our case. Happy to edit this review if they make some efforts.

Hans Vanhauwaert 2016-05-20

Doesn't work at all! Assigned mails stay in the personal mailboxes, some mails appear 4, 5, 6 times in personal mailboxes, etc...

Jae Rance 2016-03-04

Great app with excellent support. Cost effective and simple solution for micro companies which use single email address but have multiple staff. The auto-complete functionality is a major time-saver :).

Jae Rance 2016-03-04

Great app with excellent support. Cost effective and simple solution for micro companies which use single email address but have multiple staff. The auto-complete functionality is a major time-saver :).

Damien Cirotteau 2016-01-08

Excellent product. Perfect for shared e-mail addresses and client support. Their own support is also very good (they are probably using their own product :) )

Damien Cirotteau 2016-01-08

Excellent product. Perfect for shared e-mail addresses and client support. Their own support is also very good (they are probably using their own product :) )

Jim Nosella 2015-12-30

Seamless and invisible to my customers. Well integrated with Google Apps.

Jim Nosella 2015-12-30

Seamless and invisible to my customers. Well integrated with Google Apps.

Michael Arndt 2015-11-14

Great app! Really helps my company manage shared email accounts without having to log into separate accounts or use third-party applications. Simple and reliable solution.

Michael Arndt 2015-11-14

Great app! Really helps my company manage shared email accounts without having to log into separate accounts or use third-party applications. Simple and reliable solution.

Maël Frize 2015-08-20

Great product

Maël Frize 2015-08-20

Great product

Robert Blaine 2015-08-16

Genius, an extremely well thought out support app that can save hours of otherwise wasted time...and all in your email! Thank you.

Robert Blaine 2015-08-16

Genius, an extremely well thought out support app that can save hours of otherwise wasted time...and all in your email! Thank you.

Eric Legrand 2014-12-17

Keeping is a fantastic way to manage email support. It integrates with your existing email account so you don't have to setup anything new.

Statistics

Installs
4,000
Market
Chrome Web Store
Rating
4.24 (29 votes)
Last update
2025-10-01
Version 6.10.10
Languages