extension ExtPose

DragApp: Gmail shared inbox

CRX id


Description from extension meta

Turn Gmail into a collaboration tool for teams to manage shared inbox, Help Desk, CRM, Task Management and more from Gmail.

Image from store DragApp: Gmail shared inbox
Description from store Bring email collaboration, workflow automation and individual productivity into your Gmail inbox. Built for Google Workspace users. ✓ Manage shared inboxes or Google Groups like support@, sales@ or info@. ✓ Use shared boards in Kanban, list or preview views to create all types of workflows in Gmail. ✓ Know who is working on what with email assignment. ✓ Collaborate with team members within the context of a specific task with internal live chat and email comments. ✓ Create automation rules for your workflows. ✓ Create custom fields to add information specific to your company’s workflows. ✓ Personalize email templates and follow-up email sequences. ✓ Report on individual and team performance with email analytics. ✓ Integrate Drag to 4,000+ apps via Zapier. ✓ Manage workflows on the go with a mobile app. 👋 Sign up free today. No credit card required. --------- 🥇Top #20 collaboration products (by G2) 🥇Easiest set up (by G2) 🥇Best ROI (by G2) 🥇Fastest implementation (by G2) 🥇Momentum leader (by G2) --------- Watch our demo: https://www.dragapp.com/watch-demo/ Speak to a Customer Champion: https://www.dragapp.com/demo/ Read real customer stories: https://www.dragapp.com/customer-success-stories/ Refer Drag and get paid: https://www.dragapp.com/referral-program/ Here are some of our key features: 📬 Shared inbox Share company emails or Google Groups such as support@, sales@ right inside Gmail. 🧮 Boards Use shared boards for different workflows, from a simple Help Desk and CRM to a Marketing board. 🙋‍♂️ Email Assignment Assign emails and tasks to the best-placed team members. You can see, at a glance, who’s working on what. 🎤 @mentions @mention your team to start a real-time chat with a team mate within the context of a specific email or task. 💬 Team chat A private space for you and your team to add email comments and context to any conversation. 📨 Shared drafts Work together on email replies. Write a draft reply and have a colleague check it before sending. 🏷️ Shared labels Share labels and organize your boards across your team with shared labels. ✅ Tasks Not everything comes as an email, sometimes there’s a separate task. You can add tasks directly to your inbox. 📤 Email templates Quickly select templates to send, instead of having to write them from scratch over and over again. ⛓️ Email sequences Never, ever send a manual email follow-up again. Send a personalized, scheduled sequence of emails. 🕹️ Automations Easily automate repeatable workflows. Automatically send emails to boards, assign emails and create tasks for your team. 📊 Email analytics Understand what’s happening on boards. Get insights into how productive you and your team are. 📱Custom fields Custom fields have all of the different field types that you may need to organize your cards. For example ‘deal value’ for Sales CRM or ‘ticket criticality’ for Help Desk. 📁 File upload Share files with your team – upload all sorts of files to cards to close things faster. 🗂️ Merge cards Merge cards into collections to save time and energy. Group different emails and tasks into one single card to better manage your work. 🧮 Board views Use predefined filters to find information on boards faster - assigned to me, archived, unread, sent, drafts, snoozed. Choose how to see boards: kanban, list or preview modes. 🕵️ Email tracking Know who’s viewing your emails and when. Think WhatsApp’s ‘double-tick’ technology. 🧘 ”Reply as” Reply or compose new emails as yourself, your team, or as the shared inbox address such as sales@ or support@. 🚧 Collision detection Sometimes your team tries to do the same thing at once. Drag detects this and notifies users when they’re both working on the same thing. 📕 Email notes Can’t remember some details? Add notes to any email so you always have information to hand. ☑️ Checklists Most emails come with things to get done. Separate these out and add them as actionable tasks. 📆 Due dates Is there a deadline – something you need to get done by a date? Keep things on track by adding a due date. 🍭 Color coding Get a better overview of your boards by color-coding them based on time zones, urgency levels, or anything that works best for you. 🗄️ Activity log Get a full history of all actions on a board (and on a specific card). Learn what and when you need to deal with an email or task. 📇 Sort & filter Sort and filter boards so that you can focus on the things that matter most. By person, statuses, colors, labels, you pick how to filter boards. 🔗 Card and board permalinks Generate card and board links and use the URLs anywhere. 📱 Mobile Apps ✓ iOS & Android 🖇️ Integrations ✓ Gmail ✓ Google Groups ✓ Google Workspace ✓ Google Calendar ✓ Zapier --------- Used for: ✓ Shared Inbox ✓ Help Desk & Customer Support ✓ Sales CRM ✓ Task Management ✓ Finance ✓ Operations ✓ Human Resources and Recruiting ✓ Project Management ✓ Customer Onboarding ✓ Marketing ✓ Remote Work --------- ❤️ Trusted by over 30,000 professionals around the World. PRIVACY & GDPR We are committed to respecting everyone’s privacy and design our services in order to best achieve this.If you have questions, please email us at [email protected]. For more details, please see https://dragapp.com/privacy and https://dragapp.com/gdpr. SECURITY We take security very seriously. Read about how security is managed on our services at: https://help.dragapp.com/en/category/security-1re02vm/ By installing this extension, you agree to DragApp's Terms and Conditions (www.dragapp.com/terms) and Privacy Policy (www.dragapp.com/privacy). --- Copyright © DragApp DragApp is not affiliated with Google or any Google-related services.

Latest reviews

  • (2023-10-20) Daisy Rivera: Just getting started, but I'm excited to see how this tool will help with organizing our work across departments to minimize duplications.
  • (2023-10-05) The Lost Church HQ: We're just scratching the surface and already DragApp is saving time and energy, and is improving our team's workflow. We're looking forward to really diving in and using all of the features. It can offer simple solutions or provide more complex features depending each team's needs.
  • (2023-10-05) Nicolas François: This extension allows us to organise hundreds of mails and smooth our day to day activities at work. I wish it could be more wide-spread in other corporations.
  • (2023-10-02) Max Ernst: Super Extension, macht das arbeiten in Gruppen um einiges einfacher!
  • (2023-09-30) Lisa Glaub: Super praktisch und hilfreich !
  • (2023-09-30) Jonas Rousselange: Super praktisch, wirklich hilfreich !
  • (2023-09-28) Karen Gonzalez: The non-profit I work with uses DragApp to help us organize multiple inboxes and account. It as been extremely helpful in managing what needs to be done and what has already been accomplished. DragApp is easy to use and helpful when managing high numbers of incoming emails. It has greatly improved our team's efficiency when it comes to managing replies and communications in general. I would definitely recommend DragApp to other organizations in the market for a tool like this.
  • (2023-09-22) Lynn Karoline Driller: I am part of a non-profit organisation and DragApp helps us organize a large number of applications without losing sight of what has been done already and what needs to be done in the future. DragApp is super easy to install and use in general, so everybody can work with it and we could increase our teams' efficiency.
  • (2023-09-22) Alba Angelini: This extension is amazing ! it allows me to organise my emails very easily
  • (2023-09-20) Cesar Cortes: I like the ability to organize a response workflow to guest/customer emails and ensure positive interactions. The ability to embed templates for all team members to utilize rather than drafting from scratch or sending inconsistent responses is great and will optimize our response time.
  • (2023-09-19) Mary Sorensen: I am looking forward to learning how to use this tool. Looks like it has a lot of great features for my team.
  • (2023-09-08) Maryam Karbasi Dehkharghani: Since I am a PhD student, I always have bunch of emails in my Inbox which is hard to organize them. After I have installed Drag extension, going through my emails and responding to the got much more easier. I am able to categorize my emails. Additionally, I work for a company and i need to report my work weekly. Drag extension provides an environment that you can handle both emails and reporting in your gmail environment. I just love Drag!
  • (2023-09-05) Wiebke Berndsen: Einfach nur wow!
  • (2023-09-04) Kaia Kade: Wow! Ich kann es kaum in Worte fassen, wie positiv überrascht ich bin. Es ist geradezu "Life-Changing" gewesen, Drag zu installieren.
  • (2023-08-31) Pauline Philippon: Amazing! Drag makes the teamwork so much easier. The mobile app works perfectly as well !!
  • (2023-08-31) Jesi Kim: I have been using Drag for a few days and it has already significantly increased our productivity in the team and makes it easier to work together. I can only recommend!
  • (2023-08-27) Sarah Gill: Ein praktisches und hilfreiches Tool, welches dabei hilft die Teamarbeit zu erleichtern.
  • (2023-08-23) Matéo Techera Marset — David: Very useful extension for teamwork!
  • (2023-08-23) Louisa Anaïs Ortmanns: Sehr praktisches tool für die Zusammenarbeit innerhalb unseres Teams!
  • (2023-08-03) Katrin Sophie Reiß: Hat unseren Arbeitsalltag revolutioniert!
  • (2023-07-31) Chris Bond: Loving drag app - makes managing emails both for myself and behalf of other people incredibly easy. Email boards in particular make team co-ordination so much easier. Highly recommend
  • (2023-06-12) Valerie Vandermeer: This app allows me to effortlessly drag and drop emails into a kanban style task manager within GMail. Now all my tasks are in one place, and I'm beginning to slowly emerge from email overwhelm and thread-based utter confusion. It's a great idea that seems to be well designed and pretty easy to pick up and start using right away.
  • (2023-06-06) Olivia Nevius: Extremely useful for a high volume of incoming emails. As a team with multiple inboxes for various uses it made managing replies much more efficient.
  • (2023-06-06) Esther Carter: Drag Boards made our customer service processes much more smooth and helped us continue the same level of service even as our teams shifted and grew.
  • (2023-06-06) Pierre Girardot: I've been using Drag App since 2018, and honestly, it has been an absolute game changer! Before discovering this amazing tool, managing my inbox was an uphill battle with frustrating attempts to sync it with Trello through Zapier. It was nothing short of chaotic. Since then, Drag App has truly revolutionized how I handle my emails, collaborate with my colleagues, and organize my workflow. All my tasks, whether generated from emails or created manually, now reside in Drag, arranged in a visually appealing Kanban-style layout. This format makes it incredibly easy to move tasks around as priorities shift, and team collaboration has never been smoother. What I truly appreciate is how customizable columns and tags enable me to craft a highly personalized system for managing tasks. Additionally, the availability of multiple boards allows me to establish specific workflows for each project. The numerous updates and enhancements over the years demonstrate the Drag App team's dedication to ensuring that their product serves its users well (It serves me well as least :) ). Their customer support is quick to respond, and they've incorporated every feature request I've made throughout the years (kudos for merging cards and the latest design!). Consequently, it's hard for me to think of any cons or areas needing improvement, which speaks volumes about the effectiveness of the app. In conclusion, if you're seeking a personal productivity tool to elevate your workflow or a solution to enhance team collaboration, I wholeheartedly encourage you to give Drag App a try. You won't be disappointed!
  • (2023-06-01) Liz Holland: This app is significantly more efficient than comparable apps when it comes to managing multiple inboxes. It is extremely easy to maintain for growing teams and removes the guess work of who has received a request.
  • (2023-05-31) Matt Tullman: Great app for a shared inbox... been extremely useful for our organization's management of incoming emails!
  • (2023-05-30) Kelly Nix: Managing multiple email accounts can become cumbersome, however, after installing the DrapApp extension I now am able to efficiently manage the large numbers of daily communication and remain organized with complete ease!
  • (2023-05-30) Shaleen Shah: Not only is the app fantastic, the team behind it is amazing. We love their customer service and dedication to helping nonprofits as well!
  • (2023-05-20) Friends of Clear Mountain: This is such a great concept for an app. Thank you!
  • (2023-05-20) Nisabho Bhikkhu: Such a great idea for an app! The chance to easily collaborate across inboxes will help our organization a great deal. Sadhu!
  • (2023-05-19) Clear Mountain Monastery: Drag App has email tools that will allow our organization to spend less time on email, and more time on more important things ... like simply sitting. Grateful for Drag.
  • (2023-05-09) Otto Vock: Das Tool ermöglicht eine organisierte und übersichtliche Zusammenarbeit mit meinen Kollegen. Aufgaben und Berechtigungen können einfach eingeteilt werden. Es gibt viele verschiedene Funktionen, die es ermöglichen, schneller und effizienter auf Fragen und Probleme einzugehen.
  • (2023-05-08) JD Knight: Working with both an IT Helpdesk and a support Helpline with a team of others means we’re handing multiple enquiries across multiple channels, what but with DragApp, we can see who’s taking up a client enquiry, which ones need following up, and which ones have been addressed. DragApp allows us to organise our incoming support messages so that we never miss a client request. In our business, anything that helps each client get the help they need, is a life saver. Thanks DragApp!
  • (2023-04-19) Robert Wheeler: Just started with this product and it seems to do everything we need! The support is very helpful. I can't wait to see where this app takes our business as we move forward!
  • (2023-04-19) Birthplace Support: Drag is helping us manage our support requests and it is so convenient when everyone is using a shared inbox so it's not getting lost! Drag has helped us so much and can't wait to see what they do next!
  • (2023-04-18) Samuel Pullen: Just started with this product and it does everything we need! The support is so helpful. I can't wait to see where this app takes our business!
  • (2023-04-12) Valentin Olivier: After 9months using dragapp daily, I can say that the api/ extension is a good idea and the crm is very simple of use and really convenient. Unfortunately this app always bugging (mail blocked in sendbox, draft doesn't send, lost pipe and stuff...), I'm still waiting an engineer called me to recover the pipe I lost 2 months ago ... lot of money depends on your crm so make the right choice.
  • (2023-04-04) Joshua Reh: I've been using the Drag app for a few weeks now and it has completely transformed the way I use Google Mail. Drag makes it so easy to organize my inbox and keep track of tasks, projects, and priorities without ever leaving my email. The drag-and-drop interface is intuitive and efficient, and the ability to switch between a Kanban board and a traditional list view is a game-changer. Plus, the ability to share boards with team members and collaborate in real time has made my work much more streamlined and effective. I highly recommend Drag to anyone looking to optimize their email productivity!
  • (2023-03-30) Amy Bowie: Just starting with this, but we think it will be really helpful in all of the teams communications.
  • (2023-03-30) Candece Baker: I'm a new user and it seems to be really helping our team work more efficiently.
  • (2023-03-29) Gill Hunt: As a non-profit suicide prevention support service in Australia. DragAp allows us to organise our incoming support messages so that we never miss a client request. In our business, anything that helps each client get the help they need, is a life saver. Thanks DragApp!
  • (2023-03-29) Les Bender: This app is something I'm learning to use as a volunteer for a group, but whenever I use it I keep thinking I wish my employer would use it too! It's so intuitive and user-friendly!
  • (2023-03-28) Tech Ninja: DragApp has been instrumental in helping our team find new ways to organise our workloads and increase efficiencies. This includes our new IT helpdesk - powered by DragApp!
  • (2023-03-28) Phil Lamport: Introduced DRAG into our organisation providing critical care to communities all across Australia. Using for our IT helpdesk, and ALSO introducing for our internal projects and for our customer helpline team. Valuable and flexible tool for our expanding team.
  • (2023-03-26) Pete Nicholls: We are a non-profit suicide prevention support service in Australia. DragAp allows us to organise our incoming support messages so that we never miss a client request. In our business, anything that helps each client get the help they need, is a life saver. Thanks DragApp!
  • (2023-03-15) Juliano Gonçalves dos Santos: This app is amazing! Drag has helped me manage my tasks and emails efficiently and productively. The interface is easy to use, and the "merge cards" feature is very useful for keeping everything organized. I highly recommend Drag to anyone in need of a complete solution to manage their tasks and emails in one place. Five stars!
  • (2023-03-09) BLANCA MARIA DE JUAN DE CASTRO: Justo lo que estábamos buscando para gestionar nuestras solicitudes en nuestro trabajo en la Universidad
  • (2023-03-09) Katie Fritcher: We are a non-profit swim team based in Seattle and have been using the Drag App for keeping track of the various emails we send for incoming swimmers. The app has helped so much in keeping organized, I don't know how we lived without it!
  • (2023-03-02) Glenn von Gesellschaftsbilder.de: The DragApp is great for our teamwork. We can quickly see which emails have been answered and can reliably distribute them to the team for answering thanks to the automations.


27,966 history
4.1 (678 votes)
Last update / version
2023-12-03 / 15.0.0
Listing languages