A cloud-based solution for Salesforce users who's hosted VOIP provider runs on the BroadWorks platform.
****************************** Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your VoIP service provider running on the BroadWorks platform. ****************************** The gUnify Salesforce Connector AI is a cloud-based solution for Salesforce users whose hosted VOIP provider runs on the BroadWorks platform. The application automatically logs all incoming and outgoing call data, captures the user call notes, and records this information in Salesforce. The extension allows users to click-to-dial any number appearing in a Google Chrome browser and connects the call through their VoIP service provider. - Click to Call Click-to-dial any number appearing in a Google Chrome browser and connect the call through the VoIP service provider. - Automated Call Logging Automatically log all incoming and outgoing calls from VoIP service provider to Salesforce when the caller id or clicked number is matched to either a Salesforce contact or lead. - Incoming/Outbound Screen Pop Incoming screen pop with answer or decline and send to voicemail options. Call in progress screen pop with end call or open call log window options. Missed call screen pop with call back or call back and open call log window options. - Quick Add Phone Numbers to Salesforce Unrecognized numbers can be added to new or existing contacts, leads or accounts from the call log window. - Call Tagging and Note Taking Easy to use call tagging and note taking for all inbound/outbound calls, recorded in Salesforce contact, lead, or custom objects.. For calls to Salesforce contacts you have the option to associate the call to an Account, Case, and Opportunity as well. - Administrator Role for Account Wide Features Admins can enable features account wide:call logging for un-matched numbers in Salesforce, auto open call log window, minimum character limits in call notes, and customizable call noting subject structure. - Quick Access to Missed Calls and Calls not Logged The reports tab in the gUnify Panel allows users to quickly view and act on missed calls, calls not logged to Salesforce, and calls that associated the multiple Salesforce contacts. - Background App Ability gUnify Salesforce Connector AI can run in the background without any Chrome window or tab being open. Chrome will start running in the background when the system is restarted allowing screen pop notifications to work without user action For more information: https://businesssupport.vonage.com/articles/Answer/gUnify-Salesforce-Connector
- (2019-02-05, v:2018.1120.1509.1) Is this still active?
vonage integration suite is best or this gUnify Salesforce Connector AI
- (2019-01-10, v:2018.1120.1509.1) change code
Is there a way to change the code in the plugin ? I put the wrong one and do not see option to change it.
- (2017-06-13, v:2017.608.1325.1) Traceton Harding: Cases
I can see the ability to create a case from a phone call but there is no way to mark the case closed once the call is finished. Is this feature available?