Enjoy unrestricted internet while keeping online activity and personal information secure!
- (2023-11-21) Luca Gentile (Cyclorbit): I have a trial period for the premium version on Android. Unfortunately, here on chromebooks this VPN does not work in Iran. First, you can't log in at all, so I had to log in using another VPN in the meantime (1VPN). Once I managed to login, I disconnected from the other VPN and I tried to start Surfshark, but it gave me the error message that there was another VPN active, which was not correct.
- (2023-11-10) Thuan Viet: Please update the extension. It makes Youtube think that I'm using an adblocker.
- (2023-11-01) Alessandro Baldi: Non funziona praticamente mai su nessun browser! Su cell funziona, pietosa
- (2023-10-27) Randy Curry: It works well and the user interface is really good. Only issue is that the WebRTC blocker does not work. I tried different locations and different protocols but each time my local Ip address was leaked when I checked The SurfShark website https://surfshark.com/webrtc-leak-test. The only way I was able to correct the leak was to download the Microsoft edge extension blocker and adjust the settings for it to use my public Ip address.
- (2023-10-26) N J: 사용이 불편하기도 하지만 기능도 최악이네요
- (2023-10-20) Dunia Anime Sì: slow speed
- (2023-10-18) Ching Liang Lee: good when it works, but it cannot detect properly when internet connection is back online from offline, its keep show internet is offline even though I am back online and browsing the webpages ok.
- (2023-10-17) Sajibe Kanti: I recently purchased a two-year subscription to Surfshark VPN, excited to secure my online activities and maintain privacy across all my devices. However, my experience with Surfshark has been nothing short of a disaster. First and foremost, Surfshark VPN abruptly blocked my account, claiming I had violated their Terms of Service. I reached out to their customer support for clarification on why my account was suspended, and the response was nothing short of disappointing. They informed me that my account was suspended because I had logged into more devices than permitted. What's particularly frustrating is that I initially purchased Surfshark's service specifically because they advertised support for up to ten devices. The fact that they then turn around and block my account for logging in on fewer than the advertised limit is a blatant breach of trust and false advertising. To make matters worse, Surfshark refused to unblock my account and provided zero assistance in resolving the issue. It's astonishing how they treat their paying customers. But the most egregious part of this ordeal is the fact that they refused to provide a refund, despite their clear violation of the terms they promised in their subscription package. In the end, I'm left with a two-year subscription that I can't use, and my money has essentially been stolen. This level of customer service and disregard for their own terms is completely unacceptable. I strongly advise potential customers to think twice before considering Surfshark VPN as their service provider. There are plenty of other VPN options available with better transparency, customer support, and adherence to their stated terms. Surfshark has left me thoroughly disappointed and frustrated with their services, and I cannot recommend them in any way.
- (2023-10-16) No Omegalul: This extension is just useless to me, and for anyone who has the website blocked by ISP. The APP works fine sometimes, but the extension is just unusable, I believe it is being blocked by ISP because Surfshark's login uses web-based connection. So basically, I can't login or connect. The only way is to either use another VPN before Surfshark (But then you can just use that instead) or the APP, but it defeats the purpose of only using the browser to connect. The APP slows other programs connection like gaming, even with bypass. Please don't justify this, no other extension is blocked and they're free too. Just change/update the connection so it's not blocked.
- (2023-10-13) he eric: 真的是垃圾，买了两年的，开始偶尔能连上，后面一直连不上，退钱又退不了。
- (2023-10-12) Katrina Panteleev: Everything worked fine until recently. Keep getting initial_request_failed when trying to connect to any US location. Over and over again..... If not fixed soon, will cancel my subscription.
- (2023-10-06) Sergey Kondratiev: не работает расширение с платной подпиской.
- (2023-10-02) Andrew Andreas: what a defective and low quality service, not only the servers they use keep getting flagged and you have to constantly have to solve captchas but the extension is simply unusable!!: when trying log in, it keeps complaining about to many attempts and if you somehow manage to log in then it complain about proxy errors. 0/5, do yourself a favor and choose another VPN provider
- (2023-10-01) k d: SS is terrible. Have been unable to use computer with SS. Even my emails don't work. Have been working with support and trying numerous things. I do have to give support high marks as they have kept in constant contact. It just shouldn't be this much work. I was told to use the app but now I am going to try the ext. Well I have 30 days for a refund. I am using a Lenovo YOGA with Linux Mint. So disappointed. Had high hopes. UGH!
- (2023-09-29) Arsenii Semenov: From Russia. I coudn't even enter the password into the graph to sign in.....
- (2023-09-29) Ola O.: я один из лохов - подписка на 24 мес за > 7000 р. описание как крутого впн, с кучами фишек, но нигде не было сказано , что он в россии не работает. Чтобы его установить на телефоне и в ноуте - надо воспользоваться другим впн. но и при установке - он не запускается. в итоге пользуюсь бесплатным. по сути: это мошенничество в прямом смысле слова. тупо разводят на деньги.
- (2023-09-25) Keep smirking: 千万不要买，永远连接不上
- (2023-09-22) A S.: leak warning appears again and again
- (2023-09-20) Federico Cantafio: Una volta, qualche volta, questa estensione funzionava. Da diversi giorni non funziona più: inutile. Su telefono e tablet funziona, perciò non è un problema di credenziali o di servizio, bensì è un problema di questa estensione.
- (2023-09-17) Goldflower Wu: 更新後變垃圾,什麼都連不上
- (2023-09-16) Alex Raclaru: Not free!!!!!!!!!!!!!!! They say that is free, bot they want my bank card.
- (2023-09-14) Darth Maul: Не работает из РФ, ни расширение, ни десктопное приложение, ни мобильное. Единственное, что работает - форма оплаты.
- (2023-09-10) Conan D: Surfshark has been leaking my IPv6.
- (2023-09-09) Chun Fai HA: always "proxy authentication error occured"
- (2023-09-05) Brian Bermingham: Please fix this extension, it is not working on Chrome on Macbook Pro. i have paid for a 2 year subscription and i cant use it. Please fix Thanks
- (2023-08-31) dsadsa dasdas: mi wszystko dziala
- (2023-08-26) Ding L Barry: Surf Shark has been a brutal VPN to use with Linux. Surfshark is one of the few VPN's that has GUI for Linux use, but that's where it's user friendliness stops. Even a complicated initial vpn setup is astronomically preferable to Surfsharks simple install process... because Surfshark's issues all come after the install and they never end. Now it's required to install this web extension to use it. So to put it in perspective. For desktop use one needs to sign into the surfshark gui from their desktop and connect to a vpn... so while you're connected through your VPN at this point you're not being protected by your vpn and your address is still visible... then sign in and pair it to the surfshark website (at this point your address is still not being protected by your vpn) and then on the browser sign into Surfshark and make another vpn connection. At this point your address is supposedly protected by your vpn, but it always feels like a leap of faith at this point. Since I first began using Surfshark 7 months ago I've received 2 copyright warnings (which I hadn't in the 10+ I used Private internet access vpn, which is so insanely simple to use on Linux and can make and switch connections in a fraction of the time), this wouldn't be that big of a deal, but since I'm sharing internet and it's in their name this is a gargantuan deal and I can't risk getting a third one, so I'm going to have to pay for a 3 year pia vpn and I already paid for a 3 year surfshark vpn, I would have never thought that it would have been such a problematic vpn to use and I what I mentioned here is only the tip of the iceburg.
- (2023-08-17) Zyclown B: Proxy login prompt over and over, doesn't work on Opera or Brave
- (2023-08-15) Shane: No idea what's changed but this new update has killed the extension. It just hangs on 'connecting' when pressing quick connect. The only way to make it work again is by disabling and re-enabling the extension. Never had any issues with it until these last few weeks.
- (2023-08-13) Yaroslav: В России не работает! Нет смысла покупать.
- (2023-08-12) Andrej Blenman: Worked and now it doesnt anymore
- (2023-08-11) Websites Valley: have turned into absolutely useless VPN..half of time giving me proxy login's the other half website's not opening up when vpn is turned on. Switching to NORD VPN now
- (2023-08-02) Александр Ковалин: не работает. даже если деньги заплатить, не работает
- (2023-08-02) Germain Pluger: Impossible de modifier son adresse mail de contact impossible d'annuler le renouvellement automatique annuel. Tout cela doit être possible, mais par des voies non accessibles directement, ce qui est une manoeuvre commerciale insupportable. J'ai dû bloquer le paiement automatique par Paypal pour y arriver. Le service VPN est bon pourtant, malgré des difficultés de connexion parfois. A la fin du contrat annuel actuel, j'irai voir ailleurs.
- (2023-07-30) Josue Espinal: Im having trouble right now with the new update. Every time I boot up my browser, it asks for username and password relating to the proxy. Its really annoying as I have to disconnect and reconnect it for it to work. I hope they get it fixed soon.
- (2023-07-29) Vhutali Ravhuhali: I'm loving the new Alt ID feature. I highly recommend this.
- (2023-07-29) Jusane Acope Mapano (shane): Hey please give me the old version of surfshark, the latest update is sucks, its slow and has a lot of bugs so please let me add the old one
- (2023-07-22) Dorottya Kun: I purchased a year's worth of Surfshark access on my mobile, where it works fine. On the other hand, on my laptop (in any browser) it gets blocked which means I cannot use it on half of my devices. It's very pricey given this limitation.
- (2023-07-11) sunset sunset: Расширение не работает, написать в поддержку невозможно - ссылка не работает. В мобильном приложении при отправке тикета все зависает и ничего не происходит. Бесплатные впн сервисы работают лучше, чем разрекламированный surfshark, не тратьте деньги.
- (2023-07-10) Ima Wung: very bad, not free
- (2023-07-10) Eric Chan: I paid for the dedicated IP service, but there is no such option to use it in the extension. You should have mentioned it's not including the extension before you release it. I don't see any reasons why you are not able to add a dedicated IP button in this extension when other apps already have it.
- (2023-07-09) Vaercz: Amazing! I needed a different separate IP on my chrome window than the rest of my desktop. It seems to have the same level of features built-in! I was worried there would be issues, but it looks and works exactly like the app! I am now fully bought in, Surfshark is the best. Might I add, this is probably the best looking UI any chrome extension has ever had!
- (2023-07-06) Riccardo Lucciola: Da qualche giorno l'estensione di chrome per mac ha smesso di funzionare, non mi permette di collegarmi nonostante le credenziali siano corrette
- (2023-07-06) Jen Hooper: As someone who lives in Australia and therefore can't get certain US Netflix shows/movies it's nice to be able to watch with a VPN for such things
- (2023-07-06) Thomas Jang: this isn't looking too good the extensions doesnt work at all
- (2023-07-04) Salim Shadman: Really Good, Everything you need from a VPN is there. The extension is perfect but the PC Softwire has some minor issue
- (2023-07-03) Thanasis: Excellent Extension! it does what i need, quick and easy
- (2023-07-03) Mircea Mihalachi: I like Surfshark, it's cheap and easy to use! I recommend it with confidence. It also includes antivirus.
- (2023-07-03) Anibal Manzanilla: Excellent Extension! it does what we need and keep us safe!! Thanks SurfShark for the job you have done developing this extraordinary tool
- (2023-07-02) Manuel Perez: This extension is phenomenal and works great all the time!
- (2023-12-01, v:4.7.0) Bill Allie: Dedicated IP setup for the chrome/firefox extension
I am unable to use my dedicated IP address with the chrome extension. How do I do this?
- (2023-11-03, v:4.6.0) Carey Wong: Surfshark extension doesn't work on my laptop
- (2023-11-03, v:4.6.0) Lynne Hanning: casting to tv
I am having trouble casting to samsung TV
- (2023-10-26, v:4.6.0) Lee Jorgensen: connection code
do I find the connection code for chrome extension ?
- (2023-10-25, v:4.6.0) MabbeC cya: Youtube not Working due to adblock
Dear support team, I cannot watch youtube any more when my surfshark extension is activated in chrome because it shows me the warning that adblocks are not allowed (I also have no other adblocks installed atm). When I deactivate my surfshark extension however, it works again just fine. I just want to use suftsharf for the VPN and dont want it to try to block any ads for me. Is there a way to solve my problem? Thank you!
- (2023-10-09, v:4.4.1) Anthony Leung: Extension Making Youtube AD to be black screen
I can't see the youtube ad but it has sound when I am using the extension. However, when i use the software itself it doesn't have this issue at all. Thank you for your attention.
- (2023-10-04, v:4.4.1) Lam Lam: can' connect to the internet
My internet are all right, but also Surfshark can't connect to the internet and I try to my best to solve the problem, but it was fail. Hope you can help me.
- (2023-10-04, v:4.4.1) mary fro: surfshark vpn not connecting
A am trying to connect vpn but not connect...
- (2023-09-29, v:4.4.1) Ola O.: Вы не предоставляете заявленный сервис. Просьба вернуть деньги
Ваш сервис не работает. При этом вы необоснованно оставили открытым возможность оплаты , но при попытке скачать моб.приложение и им пользоватться - вы пишете , что сервис в РФ не доступен. При этом об этом нигде не было заявлено до оплаты. Также вы в рекламных описаниях своего продукта пишете о возможности возврата денег, но по факту их вернуть невозможно. В приложении такой функции нет. Это вообще - незаконно.. Ваш сервис не работает с десктопа - а именно : расширение. Все ваши ссылки не загружаются и не открываются. Поддержка и ссылка на нее так же не работает.. Просьба вернуть деньги или подобные действия расцениваются как мошенничество .
- (2023-09-23, v:4.3.1) alan spencer: Cannot connect to S/S app,and same problem as Simonas Adomavičius a few posts back
I am unable to establish a connection to Surfshark after inputting my login information. The application displays a red text error message indicating a problem with my internet connection, even though my internet connection is stable and active. Here are the details of the issue: Internet Connection: My internet connection is stable, active, and working correctly. I can access other websites without any problems. VPN Login: I am entering my Surfshark VPN login information accurately, and I have verified my credentials are correct. Software Version: I am using the latest version of the Surfshark VPN application available for my operating system. Administrator Access: I have also tried running the Surfshark application with administrator privileges, but the issue persists. Firewall and Antivirus: I temporarily disabled my firewall and antivirus software to see if they were causing any conflicts, but this did not resolve the issue. Router Restart: I have restarted my router to rule out any potential connectivity issues from my end. Despite these efforts, I still cannot connect to Surfshark, and the error message regarding my internet connection persists. I am reaching out to your support team in the hope of resolving this issue promptly, as Surfshark is a vital tool for my online security and privacy. I cannot even mail you on searches as it says insecure sight . Have sent you emails via hotmail and old links but issue not resolved . Please help asap
- (2023-09-16, v:4.3.1) Areg Stepanyan: Does not show in Chrome extension panel, despite being activated from the Extensions' settings..
Just subscribed to the VPN and it seems to be unusable, while the extension does not show in the chrome panel etc.
- (2023-09-08, v:4.3.1) Aitch Gee: can you help please?
Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support. Requested URL: https://www.bbc.co.uk/bbcone Ghost IP: 184.108.40.206 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 220.127.116.11 Timestamp: 1694140079 Internal ticket reference: PRB-1597.
- (2023-09-07, v:4.3.1) vpn: ни с того ни сего получена блокировка аккаунта без доскональных оюьяснений
Доброго времени суток сегодня проблемма появилась,не могу ни на одном устройстве подключиться пришло уведомление о блокировке аккаунта моего,я проплатил за 2 года вам и было указано неограниченное количество подключений,а теперь меня заблокировали и без права возвращения денег ,я так понимаю лохотроном наверно ваша команда занимается если так запросто производится блокировка аккаунта с простым без аргументом типо нарушение правил о которых даже не указали что даже указывается ip адресс с которогомне вообще небудет возможности войти ,я так понимаю если проблеему решить нормальным путем то придется на вас подавать на более серьезные инстанции о правах потребителя и не важно сколько это будет стоить ,но мне это дело чести и принцыпа,спасиба что прочитаете и решите проблемму.
- (2023-08-29, v:4.2.1) Jenny Gamage: Incorrect phishing warnings when navigating to Nebula.tv
I'm seeing phishing warnings when I go to the streaming service nebula.tv. The site appears be working correctly, and new content is being added regularly. The phishing warning looks like an error.
- (2023-08-20, v:4.2.1) Simonas Adomavičius: Connectivity Issue Report - Surfshark VPN
I am unable to establish a connection to Surfshark after inputting my login information. The application displays a red text error message indicating a problem with my internet connection, even though my internet connection is stable and active. Here are the details of the issue: Internet Connection: My internet connection is stable, active, and working correctly. I can access other websites without any problems. VPN Login: I am entering my Surfshark VPN login information accurately, and I have verified my credentials are correct. Software Version: I am using the latest version of the Surfshark VPN application available for my operating system. Administrator Access: I have also tried running the Surfshark application with administrator privileges, but the issue persists. Firewall and Antivirus: I temporarily disabled my firewall and antivirus software to see if they were causing any conflicts, but this did not resolve the issue. Router Restart: I have restarted my router to rule out any potential connectivity issues from my end. Despite these efforts, I still cannot connect to Surfshark, and the error message regarding my internet connection persists. I am reaching out to your support team in the hope of resolving this issue promptly, as Surfshark is a vital tool for my online security and privacy.
- (2023-08-18, v:4.2.1) chim keo: surshark vpn
I can't connect surshark shark vpn extention
- (2023-08-12, v:4.1.0) Md Mithu: Another
Another Browser Why Cant Connect
- (2023-07-25, v:4.0.6) Senglong Koeng: I can't add to chrome extension ?
Hello , i can't add surshark to my chrome extension
- (2023-07-19, v:4.0.6) a grim: surfsark slows my router from 280 mps down to 30mps -making it useless for us- why
very slow router speeds for my netgear 1750 when surshart is on
- (2023-07-05, v:4.0.6) Kate Reust: Proxy connection error in Chrome app
try to connect Reconnect Proxy box - hit connect Error of connection failure I can either chat with support (takes me to Chrome browser app page) or close it. I can connect with the program just fine on the same system. BUT it's less reliable historically for connection success (services see the VPN). Fix?
- (2023-07-01, v:4.0.6) gary lewandowski: Surf Shark will not start.
the indicator goes around and around day after day
- (2023-06-30, v:4.0.6) Aysha J: Cannot log in
I keep receiving this message and I have paid for my subscription. my.surfshark.com needs to review the security of your connection before proceeding
- (2023-06-29, v:4.0.6) kolvir73: port
Can I change the port the extension uses? If so, how?
- (2023-06-26, v:4.0.6) Marek Anglik: pishing warning
I'm reading wp.pl pages, one of the biggest polish news site and got warning about 'pishing site' all the time. I've added site to 'white list' but it still pop up every few secunds, what I may do? Uninstall surfshark?
- (2023-06-26, v:4.0.6) Luke Johnson: login with manual proxy credentials
why does this app exist if i am still prompted to manually enter my login credentials for the proxy login popup every other time i boot my browser?
- (2023-06-25, v:4.0.6) Daniel Clegg: Google being blocked
hi team, im having an issue where the extension is saying google.com is phising. please fix.
- (2023-06-19, v:4.0.6) Ilya Chistyakov: Whitelists
Please add lists of sites for which vpn will be enabled.
- (2023-06-05, v:4.0.5) trevor dupuy: Protection
Unable to activate protection ever since an system upgrade several months ago. Asked for assistance. Was given instructions which didn't work. Asked for phone call. Told you don't offer in person assistance. If you can't resolve this issue, I want a refund of my cost.
- (2023-06-01, v:4.0.5) Luke Johnson: ver 4.0.5 throwing error but nothing seems wrong.
according to chrome extension manager (chrome://extensions): "The extension failed to load properly. It might not be able to intercept network requests." as of now, i can't detect any functionality problems but chrome sends an error message on every startup anyway.
- (2023-05-31, v:4.0.5) Tony Evans: surfshark not loading
I keep getting this error message with no way to access settings in the app : Error: The extension failed to load properly. It might not be able to intercept network requests.
- (2023-05-30, v:4.0.4) Peter Marshall: Error: The extension failed to load properly. It might not be able to intercept network requests.
Hi there, I keep getting the following error when I load up Chrome and when I try to reload this extension. Can you please tell me why it happens? The extension failed to load properly. It might not be able to intercept network requests.
- (2023-05-29, v:4.0.4) Mike ifeelgood: расширение хром
как пользоваться расширением хром. Дайте вариант решения для работы расширения хром (без использования Open VPN).
- (2023-05-27, v:4.0.4) Autumn Admire: Settings App Wants Me to Log into the Proxy
When I attempt to add an account to my chromebook after installing the surfshark chrome extention, it prompts me for a log in for the proxy url. I tried my surfshark login info, to no avail. I'm not sure what I'm supposed to do now.
- (2023-05-24, v:4.0.3) Rein Varev: error
Failed to load extension. It may not be able to route network requests.
- (2023-05-23, v:4.0.2) Kanykei Asanbekova: Подключение
Здравствуйте я забыла код от впн не могу зайти. Я оплачивала за месяц.
- (2023-05-21, v:4.0.2) MOM PUTHEARA: Login Code to Computer and Phone
login codes are found on the login screes of all apps. Enter a code to log in on that device.
- (2023-05-03, v:3.22.2) Edmond Lam: Chorm Extension
I use my office computer. If I don't want to make any setting change in my office PC, can I just add the Chorm VPN Extension to the brower and enjoy using Chatgpt which is not allowed to be used in my country.
- (2023-04-30, v:3.22.2) David Krasna: CleanWeb
TF1 Group in France will not let me access them because their adds are blocked. How do I turn off CleanWeb so I can access them.
- (2023-04-30, v:3.22.2) Elizabeth Miller: Surfshark for browsers
Hi, I installed the Surfshark Windows app on my laptop. Do I also need to install the browser apps for Edge and Chrome or are they covered in the Windows app? Thanks, Marlon
- (2023-04-24, v:3.22.2) Sverker Hahn: Dashboard unprotected
Seems that dashboard is unprotected. What does that mean? How do I protect it?
- (2023-04-05, v:3.22.0) Cindy Ramirez: Unable to activate virus protection
I keep trying to activate it through the chrome web extension, but it keeps telling me that I haven't downloaded the extension, and therefore I cannot activate it. I do have the extension, so i'm not sure why it keeps redirecting me to the app store.
- (2023-04-05, v:3.22.0) Jacob Adams: I can't get the chrome extension to add again
I can't get the chrome browser addon downloaded. It says that I don't have an account.. when i check my account, i still am fine for more than a year and a half. please help.
- (2023-04-05, v:3.22.0) Ralph Holbrook: Installation
I thought I had downloaded the paid version but I don't fined it. I can't find any email that gives me my activation code. All I can find is the email that has the 9 digit reference number. Is there a tutorial that works me thru the steps to set up the program?
- (2023-04-02, v:3.21.0) Carol Peacock: Unable to use bbc iplayer or stv.tv
Cannot get on to any of these uk sites no matter if I use app or chrome extention
- (2023-03-26, v:3.21.0) Paul Bogdan: My TV NOT logging in
Trying to long in on my smart TV but the app won't respond, putting in the code nothing happens. Also when trying to log in with my email I get an error that I cannot log in.
- (2023-02-16, v:3.20.0) Dmitry Barabash: Can't add local address (NAS) into bypass list
I can't add local address (NAS, for example) into the bypass list. The extension (and the Windows app as well, for clarity) doesn't allow me to add either the Samba name or the IP address.
- (2022-03-23, v:3.13.0) Sophie Jonckers: online tv werkt niet
ik wil npo kijken maar het wordt toch weer geblokkeerd. gisteren werkte het wel. wat doe ik verkeerd
- (2022-03-22, v:3.13.0) Charles Clark: Download
I can't download the VPN. I have bought and been using the service for some time now. The message states: Your connection isn't private Attackers might be trying to steal your information from surfshark.com (for example, passwords, messages, or credit cards).
- (2022-03-07, v:3.12.2) Ashley Stalsberg: putting vpn on laptop
I downloaded Surfshark on my new Chromebook as well as the extension for Chrome. When I check my IP address to verify the VPN is working correctly it does not change, therefore telling me the VPN is not working correctly. After I have installed Surfshark and the extension for Chrome is there another step I need to do in order for the VPN to be working completely? This Chromebook is used for very sensitive business transactions and I need to make sure this VPN is working and not have to worry about my privacy. Please contact me ASAP so I can get this computer set up to use privately. Thank you!
- (2022-03-04, v:3.12.1) S G: VPN connected but still cannot access U.S. TV networks
VPN connected but still cannot access U.S. TV networks